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Windows 7: Office 2010 Update Troubles

25 Sep 2012   #1
ste mealor

Windows 7 64 bit
Office 2010 Update Troubles

My computer has trouble when installing Office 2010 Professional Plus. It can install the software, but not the associated updates. Without Office, the updates all work fine and I have none to do. With Office installed, there are 28. I left them install over night, but the computer remained on 9 of the 28 all night, with no progress made.
I also have an error message appear with Office installed saying there is a problem with the printer - this has never happenned before and doesn't happen without Office 2010.
I bought Office through a work scheme, so have a downloader and product key, but no disk.
Any ideas why I cannot update the computer? I cannot safely shut down without sorting this!

My System SpecsSystem Spec
25 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Office Pro Plus is a Volume License only product, and not for sale to the general public - unless you acquired this from your employer or college, then it is counterfeit, and may contain malware.

From where did you download the installation files? It's possible that the download was slightly corrupted.
Shut down the computer using the power button, and reboot.
The failed install should roll back. Check in the Update Hiistory and see which updates failed - one will have a different failure code to the others, we need to know that failure code, and the KB number of the update.
My System SpecsSystem Spec
25 Sep 2012   #3
ste mealor

Windows 7 64 bit

I work for a college so bought the software through a college scheme.
I downloaded the software from the link sent to me in the email with the product key, so it is all legitiment.
When looking at failed updates, I think it is service pack 1 which causes the issue
My System SpecsSystem Spec

25 Sep 2012   #4

Microsoft Community Contributor Award Recipient


From a Microsoft Answers forum thread:

Nayana S M replied on February 16, 2011
Support Engineer Community Star

Assuming you are trying to install Office Professional 64-bit in Windows 7 64-bit, in order to do that you need to make sure there are no other Office Programs which are of 32-bit versions in computer.
can not update microsoft office professional plus 2010 - Microsoft Answers

Is the "bit-ness" of your computer and the install media the same? Your system spec says your computer is 32-bit.
My System SpecsSystem Spec
25 Sep 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Download the Service Pack for offline install - Description of Office 2010 SP1
My System SpecsSystem Spec
25 Sep 2012   #6
ste mealor

Windows 7 64 bit

I assumed that since all updates which automatically downloaded were for a 32 bit system, that my computer was 32 bit. After checking this, it is actually a 64 bit system. Having used the download suggested, for a 32 bit system, it still froze and did not install.
I am now downloading the 64 bit version and will try to install this. Would this difference effect my chances of success?
My System SpecsSystem Spec
25 Sep 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Please post an MGADiag report - it will tell us what type of Windows is installed.

It is not possible to install 64-bit Office on a 32-bit system, but it is possible to install 32-bit Office onto a 64-bit system.

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
My System SpecsSystem Spec
25 Sep 2012   #8

OEM Windows 7 Ult (x64) SP1

Hi, ste mealor:

The other members who have posted suggestions are far more expert than I.
So, feel free to follow their suggestions & disregard mine.

However, I experienced an "error 78F" failure trying to install Office 2010 SP1 from Office Pro Plus (also from a university) on my Win7/32-bit laptop a few weeks ago.
(All the other patches had installed just fine.)

Apparently, there were known issues with Office 2010 SP1 (in fact, I still haven't upgraded from Office 2007 on my other rig, as I don't relish the idea...).

After extensive research with workarounds suggesting everything already mentioned and then some (including reinstalling the entire Office suite, and even reinstalling Windows!), I tried the "easiest" suggestion first. I think it was in one of the replies, from this forum topic:
Office 2010 SP1 update fails code 78F - Microsoft Answers

Although I have no idea why it worked, inserting a readable DVD into the laptop's optical drive and playing it minimized (I used a video movie) while I tried a 2nd time to install the SP1 worked like a charm!
After that, all subsequent patches installed fine and the Suite works perfectly.
(Note: this doesn't work for everyone, but it sure beats reinstalling the whole thing, editing the registry, etc!)

My System SpecsSystem Spec
25 Sep 2012   #9
ste mealor

Windows 7 64 bit

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1B4710D7-D291-4671-A8AA-D8F4FD65D443}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1B4710D7-D291-4671-A8AA-D8F4FD65D443}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2093341171-2155523151-3090051784</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20101215000000.000000+000</Date></BIOS><HWID>ACB13207018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3212010
Installation ID: 012624396765559430605282012121866902403066489606549472
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 25/09/2012 21:00:28

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:16:2012 21:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm

Windows Home Prem OA is on the sticker

Hope this helps!
My System SpecsSystem Spec
25 Sep 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

OK - your Windows is 64-bit.
Everything else looks OK.
I suggest that yo investigate the link that MoxieMomma posted and see if it helps.
My System SpecsSystem Spec

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