"This computer is not running Genuine Windows" message

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  1. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #11

    The disc was moved by a family member. And he doesn't remember where. I did a search from top to bottom and never found it. I did make a recovery disk, but on the night the error message started popping up.
      My Computer


  2. Posts : 2
    Windows 7 Home premium 32 bit
       #12

    NoelDP said:
    Most computers don't come with 'install disks' - and haven't since around 2005.
    It's much more common for them to come with a Recovery partition, from which it may or may not be possible to create the backup/Recovery disks necessary.

    I know of one major manufacturer which would appear to be in breach of its contractual agreement with MS by NOT providing proper means of recovery - and refusing to supply disks.
    I hope they are refused a license to sell Win8 - but I won't hold my breath on that basis.


    Read the second sentence of the OP,
    My computer came with a recovery partition and the ability to make 1 set of recovery disk's.
    or he could probably buy them from the manufacture of the Computer for a lot less.
      My Computer


  3. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #13

    When I did CHKDSK at the very end of the scan, it said "Failed to transfer logged messages to the event log with status 50". The other command result was: "Windows Resource Protection could not perform the required operation".

    My latest MGADiag result:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {4531FCA7-C73E-476F-B837-DB6517CD0D70}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\slc.dll[Hr = 0x800b0100]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4531FCA7-C73E-476F-B837-DB6517CD0D70}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-2453490050-1198088503-2290646754</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEH34FX</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R0200Z9</Version><SMBIOSVersion major="2" minor="7"/><Date>20120419000000.000000+000</Date></BIOS><HWID>8A253007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-1033-7601.0000-3392011
    Installation ID: 013272784732450471477180571903150511941416247532170771
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CGKHQ
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 9/27/2012 10:38:35 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000100
    Event Time Stamp: 9:26:2012 17:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    
    
    HWID Data-->
    HWID Hash Current: PAAAAAIAAQABAAEAAQABAAAACAABAAEA6GFm+XBfFT8GCv4MoiJ39sJrHzl0D/w3QhYeOWh1lKlpdS5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      WDAT            Sony        VAIO
      ASF!            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      ASPT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    The first error is normal with an offline SFC - the second one isn't!
    I'm not sure what's going on here - but it's the second such case I've seen this week, and I've never seen a case before that I remember.
    I suspect malware -
    Please boot to Safe Mode with Networking, and only then, download and install Malwarebytes Anti-Malware (free version) from www.malwarebytes.org update it, and run a full System scan in your main account, and quick scans in any other accounts (still in Safe Mode).
    Delete everything it finds!
    Reboot to normal mode, and attempt another SFC /SCANNOW and upload the CBS.log again, and we'll take another look.
      My Computer


  5. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #15

    Found eight infections, but sfc still gives the same "Windows Resource Protection could not perform the required operation" type of message. Just got the "not genuine" message as I type this.

    https://skydrive.live.com/redir?resi...NSTCdUAZgCj02o
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    The problems seems to lie in these four lines.....
    Code:
    2012-09-27 11:56:17, Info                  CSI    00000038 [SR] Cannot repair member file [l:30{15}]"winload.exe.mui" of Microsoft-Windows-BootEnvironment-OS-Loader.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2012-09-27 11:56:17, Info                  CSI    00000039 [SR] Cannot repair member file [l:34{17}]"winresume.exe.mui" of Microsoft-Windows-BootEnvironment-OS-Loader.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2012-09-27 11:56:18, Info                  CSI    0000003a [SR] Cannot repair member file [l:22{11}]"winload.exe" of Microsoft-Windows-BootEnvironment-OS-Loader, Version = 6.1.7601.17556, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2012-09-27 11:56:18, Info                  CSI    0000003b [SR] Cannot repair member file [l:26{13}]"winresume.exe" of Microsoft-Windows-BootEnvironment-OS-Loader, Version = 6.1.7601.17556, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    I've never seen a 'cannot be checked' response in SFC before, so we need to look at the files concerned, while I do some research......
    Let's concentrate on one, for the moment....

    Code:
     
    DIR C:\Windows\winload.exe /S
    ICACLS C:\Windows\System32\winload.exe
    ICACLS C:\Windows\winsxs\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb
    ICACLS C:\Windows\winsxs\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\*.*
      My Computer


  7. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #17

    Okay. So what's the next step?

    Thank you so much for your help so far, by the way.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    - sorry- run the commands in the second box, and post the results
      My Computer


  9. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #19

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>DIR C:\Windows\winload.exe /S
    Volume in drive C has no label.
    Volume Serial Number is D0E7-0594

    Directory of C:\Windows\System32

    07/12/2011 09:20 PM 605,552 winload.exe
    1 File(s) 605,552 bytes

    Directory of C:\Windows\System32\Boot

    07/12/2011 09:20 PM 605,552 winload.exe
    1 File(s) 605,552 bytes

    Directory of C:\Windows\winsxs\amd64_microsoft-windows-b..environment-windows_3
    1bf3856ad364e35_6.1.7601.17514_none_c75e9c99a36a285a

    11/20/2010 11:24 PM 605,552 winload.exe
    1 File(s) 605,552 bytes

    Directory of C:\Windows\winsxs\amd64_microsoft-windows-b..environment-windows_3
    1bf3856ad364e35_6.1.7601.17556_none_c7355d7da388cacc

    07/12/2011 09:20 PM 605,552 winload.exe
    1 File(s) 605,552 bytes

    Directory of C:\Windows\winsxs\amd64_microsoft-windows-b..environment-windows_3
    1bf3856ad364e35_6.1.7601.21655_none_c7bdf9febca7513f

    07/12/2011 09:20 PM 605,552 winload.exe
    1 File(s) 605,552 bytes

    Directory of C:\Windows\winsxs\amd64_microsoft-windows-b..vironment-os-loader_3
    1bf3856ad364e35_6.1.7601.17514_none_b94cbfa183466a89

    11/20/2010 11:24 PM 605,552 winload.exe
    1 File(s) 605,552 bytes

    Directory of C:\Windows\winsxs\amd64_microsoft-windows-b..vironment-os-loader_3
    1bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb

    07/12/2011 09:20 PM 605,552 winload.exe
    1 File(s) 605,552 bytes

    Directory of C:\Windows\winsxs\amd64_microsoft-windows-b..vironment-os-loader_3
    1bf3856ad364e35_6.1.7601.21655_none_b9ac1d069c83936e

    07/12/2011 09:20 PM 605,552 winload.exe
    1 File(s) 605,552 bytes

    Total Files Listed:
    8 File(s) 4,844,416 bytes
    0 Dir(s) 524,480,593,920 bytes free

    C:\Windows\system32>ICACLS C:\Windows\System32\winload.exe
    C:\Windows\System32\winload.exe Panda-VAIO\PandaF)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-b..vironmen
    t-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb
    C:\Windows\winsxs\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e3
    5_6.1.7601.17556_none_b923808583650cfb NT SERVICE\TrustedInstallerI)(OI)(CI)(F
    )

    BUILTIN\AdministratorsI)(OI)(CI)(RX)

    NT AUTHORITY\SYSTEMI)(OI)(CI)(RX)

    BUILTIN\UsersI)(OI)(CI)(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-b..vironmen
    t-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\*.*
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #20

    Interesting!
    Your Panda account is the only thing with permissions on the file.
    C:\Windows\system32>ICACLS C:\Windows\System32\winload.exe
    C:\Windows\System32\winload.exe Panda-VAIO\Panda:(F)

    We need to correct this.

    Please run the following commands in an Elevated Command Prompt window

    Code:
     
    Takeown /F C:\Windows\System32\winload.exe /A
    ICACLS C:\Windows\System32\winload.exe /grant Administrators:(F)
    ICACLS C:\Windows\System32\winload.exe /grant Users:(RX)
    ICACLS C:\Windows\System32\winload.exe /grant "NT SERVICE\TrustedInstaller":(F)
    ICACLS C:\Windows\System32\winload.exe /grant SYSTEM:(RX)
    post the results, then reboot and run another MGADiag report.

    Then try running another SFC .SCANNOW, and post the new CBS.log file
      My Computer


 
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