"This computer is not running Genuine Windows" message

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  1. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #31

    It didn't exit silently. I had to click "close". But here's the CheckSUR:

    https://skydrive.live.com/redir?resi...LxEImD42gLB31A
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #32

    CheckSUR found no problems

    I honestly have no idea what's happening here, so I can only advise you to back up your data to external media, and prepare for a repair install (unless you fancy a really long bout of trying to identify the source of the problem)

    See Brink's tutorial on the process, https://www.sevenforums.com/tutorials/3413-repair-install.html - ask questions before you do anything, as it can be too late once it's under way!
      My Computer


  3. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #33

    I plan on getting Windows 8 when it's time. Do I need to still do a repair install? It may seem like a dumb question, but I'm curious.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #34

    If you plan on doing a clean install of Windows 8 then you can get away without a repair for the moment - but if you want to be able to do an Upgrade install, you MUST fix the problems with this one first.
      My Computer


  5. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #35

    Yeah. That's what I thought. I DO plan on upgrading. So now I have a fun day planned with repairing this computer! Thanks for all your help. I will recommend this site to those who need it in the future.
      My Computer


  6. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #36

    Just wanted to report that the repair install was successful. No more genuine Microsoft messages, and the online tool sees my computer as genuine. Many thanks!!!
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #37

    PLEASE! - post a new MGADiag report, and a new CBS.log file
    I find it very frustrating when people say everything is fine after a repair - and ten days later come back with a 'new' problem :)

    It's helpful to get that warm feeling that you *know* that there's nothing more you can do!


    Either way, good luck!
      My Computer


  8. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #38

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XRVGK-762PP-KT4QM
    Windows Product Key Hash: 3wcUcVrl3T9wU/ZYL8pSoKCWPKg=
    Windows Product ID: 00359-OEM-9821701-28725
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {4531FCA7-C73E-476F-B837-DB6517CD0D70}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4531FCA7-C73E-476F-B837-DB6517CD0D70}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KT4QM</PKey><PID>00359-OEM-9821701-28725</PID><PIDType>8</PIDType><SID>S-1-5-21-2453490050-1198088503-2290646754</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEH34FX</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R0200Z9</Version><SMBIOSVersion major="2" minor="7"/><Date>20120419000000.000000+000</Date></BIOS><HWID>8A253007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-217-028725-02-1033-7601.0000-2752012
    Installation ID: 003324245056796911527542123723826566215783888912590152
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KT4QM
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 10/1/2012 5:58:10 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE7
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:1:2012 17:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEA6GFm+XBfBgr+DKIiwmsfOXQP/DdpdZSpLnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      WDAT            Sony        VAIO
      ASF!            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      ASPT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
    CBS.log to come...doing an sfc /scannow. I saw the file mismatch.
      My Computer


  9. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #39
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #40

    Nah - the file mismatches are because the WAT update has been partially uninstalled by the repair....


    Close all open windows.
    Open an Elevated Command Prompt window, and type the following command

    wusa /uninstall /kb:971033

    and hit the Enter key
    Accept the warnings/confirmations, and wait for it to complete

    copy and paste the output (if any) from the command prompt window to a reply here,
    Reboot

    reinstall the update from http://support.microsoft.com/kb/971033
    Reboot

    run another MGADiag report, and post it for check purposes (it should be fine!)
      My Computer


 
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