Windows 7 Build 7601 This copy of Windows is not genuine - help please

NoelDP · 14 Oct 2012

Use the one with Full permissions - just put a tick in the 'replace all child...' box and click Apply, OK out

You're surrently dealing with the 'Avg' Key
you will also need to do it for the 'Avg Secure Search' key - and any others that throw similar errors.

militarymad · 14 Oct 2012

When I check the 'Replace all child objects...', and 'apply' then this Windows Security window pops up, if I check 'Yes' the check is removed from the 'child...'. If I check 'No' on this Windows Security I have the same result!

I have run the AVG removal program but the Registry has remained unchanged.

Windows 7 Build 7601 This copy of Windows is not genuine - help please-regedit9.gif

avgremover.log

NoelDP · 14 Oct 2012

It may just be me :) - the checkmark will always dsappear when you reopen the page (it's a command, not a status).

Again - highlight the Administrators entry in the Advanced window
Now click the Edit button
Change the 'Apply to', to read 'This key and subkeys'
may sure tehre's a tick in 'Full Control/Allow'
Click OK
put a tick in the 'Replace all child...' box and click OK out

Close regedit, and try AVG Remover again.

militarymad · 14 Oct 2012

I changed the permissions on Avg and AVG Secure Search and ran the AVG removal tool.
On rechecking the Registry, the changes I made re: ‘This key and subkeys’ had remained but unfortunately the Registry has not changed at all.

militarymad · 15 Oct 2012

Any other ideas as to what I could try next?

NoelDP · 15 Oct 2012

I thought I'd replied to that??
Run the 2012 remover again (the changes in teh registry may not take effect until after a reboot), and post the latest remover log.

militarymad · 15 Oct 2012

I have run the AVG 2013 32bit remover as that was the version I had installed.
The log is:

Code:

2012-10-15 11:38:32,390 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 11:38:32,406 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 11:38:32,406 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 11:38:32,406 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 11:38:32,406 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" 
2012-10-15 11:38:32,406 WARN AvgDir param empty.
2012-10-15 11:38:32,406 WARN AvgDataDir param empty.
2012-10-15 11:38:32,406 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 11:38:35,000 INFO AvgRemover runs in attempt number 1
2012-10-15 11:38:35,015 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 11:38:35,109 INFO Attempting to uninstall toolbar
2012-10-15 11:43:03,359 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 11:43:03,390 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 11:43:03,390 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 11:43:03,390 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 11:43:03,390 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=2 /ndis_nextstep=1
2012-10-15 11:43:03,390 WARN AvgDir param empty.
2012-10-15 11:43:03,390 WARN AvgDataDir param empty.
2012-10-15 11:43:03,390 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 11:43:03,390 INFO AvgRemover runs in attempt number 2
2012-10-15 11:43:03,390 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 11:43:03,453 INFO Attempting to uninstall toolbar
2012-10-15 11:48:46,125 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 11:48:46,140 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 11:48:46,156 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 11:48:46,156 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 11:48:46,156 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=3 /ndis_nextstep=1
2012-10-15 11:48:46,156 WARN AvgDir param empty.
2012-10-15 11:48:46,156 WARN AvgDataDir param empty.
2012-10-15 11:48:46,156 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 11:48:46,156 INFO AvgRemover runs in attempt number 3
2012-10-15 11:48:46,156 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 11:48:46,234 INFO Attempting to uninstall toolbar
2012-10-15 11:54:13,078 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 11:54:13,093 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 11:54:13,093 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 11:54:13,093 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 11:54:13,093 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=4 /ndis_nextstep=1
2012-10-15 11:54:13,093 WARN AvgDir param empty.
2012-10-15 11:54:13,093 WARN AvgDataDir param empty.
2012-10-15 11:54:13,093 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 11:54:13,093 INFO AvgRemover runs in attempt number 4
2012-10-15 11:54:13,093 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 11:54:13,109 INFO Attempting to uninstall toolbar
2012-10-15 11:59:15,968 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 11:59:15,968 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 11:59:15,968 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 11:59:15,968 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 11:59:15,968 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=5 /ndis_nextstep=1
2012-10-15 11:59:15,968 WARN AvgDir param empty.
2012-10-15 11:59:15,968 WARN AvgDataDir param empty.
2012-10-15 11:59:15,968 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 11:59:15,968 INFO AvgRemover runs in attempt number 5
2012-10-15 11:59:15,968 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 11:59:15,968 DEBUG Maximum number (5) of program runs reached
2012-10-15 11:59:15,968 INFO Attempting to uninstall toolbar
2012-10-15 18:41:18,222 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 18:41:18,222 DEBUG Deleting stuck RunOnce value from registry.
2012-10-15 18:41:18,222 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 18:41:18,222 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 18:41:18,222 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 18:41:18,222 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" 
2012-10-15 18:41:18,222 WARN AvgDir param empty.
2012-10-15 18:41:18,222 WARN AvgDataDir param empty.
2012-10-15 18:41:18,222 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 18:44:52,675 INFO AvgRemover runs in attempt number 1
2012-10-15 18:44:52,675 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 18:44:52,675 INFO Attempting to uninstall toolbar
2012-10-15 18:48:10,078 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 18:48:10,125 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 18:48:10,125 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 18:48:10,125 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 18:48:10,125 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=2 /ndis_nextstep=1
2012-10-15 18:48:10,125 WARN AvgDir param empty.
2012-10-15 18:48:10,125 WARN AvgDataDir param empty.
2012-10-15 18:48:10,125 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 18:48:10,125 INFO AvgRemover runs in attempt number 2
2012-10-15 18:48:10,125 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 18:48:10,171 INFO Attempting to uninstall toolbar
2012-10-15 18:53:00,968 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 18:53:01,000 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 18:53:01,000 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 18:53:01,000 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 18:53:01,000 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=3 /ndis_nextstep=1
2012-10-15 18:53:01,000 WARN AvgDir param empty.
2012-10-15 18:53:01,015 WARN AvgDataDir param empty.
2012-10-15 18:53:01,015 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 18:53:01,015 INFO AvgRemover runs in attempt number 3
2012-10-15 18:53:01,015 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 18:53:01,015 INFO Attempting to uninstall toolbar
2012-10-15 18:55:45,281 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 18:55:45,312 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 18:55:45,312 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 18:55:45,312 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 18:55:45,312 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=4 /ndis_nextstep=1
2012-10-15 18:55:45,312 WARN AvgDir param empty.
2012-10-15 18:55:45,312 WARN AvgDataDir param empty.
2012-10-15 18:55:45,312 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 18:55:45,312 INFO AvgRemover runs in attempt number 4
2012-10-15 18:55:45,312 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 18:55:45,312 INFO Attempting to uninstall toolbar
2012-10-15 19:01:59,171 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 19:01:59,203 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 19:01:59,203 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 19:01:59,203 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 19:01:59,203 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=5 /ndis_nextstep=1
2012-10-15 19:01:59,203 WARN AvgDir param empty.
2012-10-15 19:01:59,203 WARN AvgDataDir param empty.
2012-10-15 19:01:59,203 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 19:01:59,203 INFO AvgRemover runs in attempt number 5
2012-10-15 19:01:59,203 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 19:01:59,203 DEBUG Maximum number (5) of program runs reached
2012-10-15 19:01:59,218 INFO Attempting to uninstall toolbar

Layback Bear · 15 Oct 2012

Suggestion: If plan A doesn't work go to plan B; Safe Mode. I have also seen parts that won't remove because they are still active in Services and have to be stopped first.
If I'm getting in the way just tell me to leave.

militarymad · 15 Oct 2012

Thank you I should have thought of that, I will try it now.

Layback Bear · 15 Oct 2012

Once you get AVG out of the way you and Noel can have fun getting your computer back to genuine. If you still have problems with removing AVG I still have a few things that might help.