Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows 7 cannot check for updates & error 0x80070002

23 Aug 2015   #21

Vista, 7, 8, 10, Ubuntu & OSX

Warning: Running the Norton Removal Tool can actually cause this error: See

It deletes a registry key required for BITS to work properly. Instructions from Microsoft are buried here:

Windows could not start the Background Intelligent Transfer service on the local computer. For more information review the system event log. If this is a non-Microsoft service contact the service vendor and refer to service-specific error code -2147024894. (0x80070002)
If you receive this error message, follow these steps:
Click Start, click Run, type regedit, and then click OK.
Locate the following registry subkey:
If the registry subkey exists, go to step 4. If the registry subkey does not exist, create the registry subkey. To do this, follow these steps:
Right-click Backup Restore, point to New, and then click Key.
Type FilesNotToBackup, and then press ENTER.
Quit Registry Editor.
Click Start, click Run, type services.msc, and then click OK.
Double-click Background Intelligent Transfer Service.
In the General tab, click Start.

Hope this helps someone

My System SpecsSystem Spec
24 Aug 2015   #22

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Interesting - that's the first time I've heard of the NRT causing this type of problem! - thanks for posting it.
My System SpecsSystem Spec

 Windows 7 cannot check for updates & error 0x80070002

Thread Tools

Similar help and support threads
Thread Forum
Windows Update cannot check for updates - 8007370B error
I've had this error on a few occasions and have managed to work round it by doing a rollback or using an Acronis backup but this time no luck. I have tried 3 times from different backups and each time I end up with the same error where Window Updates no longer works, all unfinished updates...
Windows Updates & Activation
Win7 sp1 x64 - Error 0x80070002 when find new updates
Hello! I have a problem with searching new updates - i've get error code 0x80070002 every time i try it. When i try run "sfc /scannow" - there is an error "Windows Resource Protection could not start the repair". In checksur.log there is no errors, but in CBS.log there is strange (at...
Windows Updates & Activation
Can't check for new Windows Updates - Error 80073701
Hello, I have a problem with "Windows Update": - I have the message: "Windows couldn't check for updates automatically" in "Action Center" ; - and I can't check for new updates manually. My machine is not brand new but not old either: "Windows Update" used to work properly. The OS is...
Windows Updates & Activation
Windows can not check for updates error code 800B0100
Installed Win7 yesterday and installed some drivers for it, when I went to look for updates for win7 it came up with that error code, Ive also tried doing what Microsofts website advices to do and that did not help. I also called Microsofts technicians and they weren't able to solve the problem. Im...
Windows Updates & Activation
Error 0x80070002 - Windows 7 cannot check for updates
Unfortunately, I cannot update my Win7x64. I am getting 0x80070002. I have tried to auto-repair and dozens of other things. I only now stumbled over this dedicated forum. Please see below my MGA Diagnostic. Any idea hugely appreciated. Thanks!!! Diagnostic Report (1.9.0027.0):...
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:10.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App