Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Worn out COA Label

24 Oct 2012   #1

Windows7 Home Premium
Worn out COA Label

I am supporting a disabled user.

The user in question has a HP Laptop using Windows7 Home Premium.

It was behaving well until some idiot (not me) tried to load some rubbish onto it. We need to get things back to out of the box status roll back is not working for some reason.

The Laptop has been used as a Lap Top and sweaty thigh s have worn down the surface of the COA label to the point where it is unreadable.

Original disks are long since lost in a house move.

I have recovered the Product ID: from the system properties.

Is there any way to recover the COA Activation key from the installed software.

BTW. We are looking at recovering from an install partition but it appears to require one of the lost original CD's

I do have an install CD for Windows7 so I figure all I really need is an install key.

I do wish HP had put the label inside the battery enclosure and not where it can be rubbed off.

My System SpecsSystem Spec
24 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Your best option is to order a set of Recovery disks from HP - thesehave the manufacturer's Key built-in together with the proper licenses to allow self-activation.
It's almost certain that the Key you have is the OEM_SLP Key which will not work with any other diskIf the Key found ends in 3Q6C9 then it's the OEM_SLP Key - if it's anything else, you can probably use a Retail disk for the install.

Failing that, read on...

There *may* be an alternative solution though, if you are patient and persistent.
Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.
Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.
My System SpecsSystem Spec
24 Oct 2012   #3

Windows 7 Ultimate 64 bit

There's a good chance that the product key is located in the hard drive bay area or in the RAM area, good places to check.

There are several third party software apps the will locate product keys...I use Belarc Advisor.
Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer. Software license management, IT asset management, cyber security audits, and more.
My System SpecsSystem Spec

24 Oct 2012   #4

Windows7 Home Premium

Thanks Noel I think I will be trying that phone option.

And bassfisher6522 thats a non starter I have the label it's just ureadable there's nothing anywhere else. The drive bay or ram or battery bays would have been good but I have the Product ID so I recon it's phone time.
My System SpecsSystem Spec
24 Oct 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Good luck!
My System SpecsSystem Spec

 Worn out COA Label

Thread Tools

Similar help and support threads
Thread Forum
drive label stuck as "OS Install" when no label is assigned
Hello, not sure if this is the correct area to ask, but I've noticed that my E drive's label is stuck as "OS Install" when there is no label assigned. I thought at first there was a label assigned to it and followed renaming labels option 3 on the forums (as a DVD drive was assigned to the letter)....
Performance & Maintenance
Mars Rover Has 'Amnesia' With Worn Out NAND Memory
Source: Mars Rover Has 'Amnesia' With Worn Out NAND Memory That's a long time for something that was supposed to last ninety days tops.
Chillout Room
Dell Product Key sticker Worn!
hello to all, i wonder if someone can help. I have recently got a used Dell Latitude 13 laptop. The previous owner had downgraded the OS from Windows 7 pro to Windows XP pro, When i got the laptop i formatted it and installed Windows 7 Pro again, The problem i have is i only have 3 days...
Windows Updates & Activation
Cant activate, Reinstall of win7, worn off product key
I just did a clean install of windows seven using my OEM disk purchased a few years ago for this laptop. The sticker with the product key, has been damaged and I cannot read 6 characters. The laptop came from HP with vista, win7 was installed on a new hard drive using the same OEM disk. I am...
Windows Updates & Activation
Battery Worn Out? Consider Replacing?
I use my battery a lot and I have this program which you are probably familiar with And I have a reading that says I have dramatically lost a lot of mWh's As you can see the max is 47,520 mWh's And I have half Now as you can see the circle Is this accurate? Or with heavy usage does this mean...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:14.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App