Error Code 80070643, unable to update or perform system restore

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    Both :)
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  2. Posts : 15
    Windows 7 Professional X64
    Thread Starter
       #12

    Ah, right-o!
    Does that mean I'm out of options?
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  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #13

    Nope - Just that I for one have not much clue what to try next :) 643 errors can be a large PITA.

    The obvious thing is to see if the CheckSUR tool does anything for you....


    Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Method 2)

    Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.

    The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
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  5. Posts : 15
    Windows 7 Professional X64
    Thread Starter
       #15

    Ran the program, this followed:

    Hotfix for Windows (KB947821) Installation complete.

    CheckSUR:

    https://skydrive.live.com/redir?resi...MFNQqbXh3guGQk
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  6. Posts : 15
    Windows 7 Professional X64
    Thread Starter
       #16

    To Kaktussoft, this message was the end state when running the update.

    Install failed with following error number:

    0X80070643
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  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    CheckSUR found no problems.
    I'm not in the least surprised by your error installing the patch - apart from anything else, you should have a later version of the Update Agent installed anyhow.

    Let's check a few specifics....

    Open an Elevated Command Prompt window, and run the following commands

    NET START BITS
    NET START WUAUSERV
    NET START SPPSVC
    NET START SPPUINOTIFY
    NET START CRYPTSVC

    Do any of these fail (some may say 'aready started' - that's OK) ?

    Now run the following commands
    CLS
    DIR C:\Windows\softwaredistribution /AR /S
    DIR C:\Windows\System32\catroot2 /AR /s

    Is ANYTHING found?

    Now run the following command.

    DIR C:\Windows\System32 /AR /S

    how many files and folders are found? (I don't need the list, just the numbers)
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  8. Posts : 15
    Windows 7 Professional X64
    Thread Starter
       #18

    NET START BITS = The requested service has already been started.
    NET START WUAUSERV = The requested service has already been started.

    NET START SPPSVC = The Software Protection service is starting.
    The Software Protection service was started successfully.

    NEST START SPPUINOTIFY = The SPP Notification Service service is starting.
    The SPP Notification Service service was started successfully.

    NET START CRYPTSVC = The requested service has already been started.

    DIR C:\Windows\softwaredistribution /AR / = Volume in drive C has no label.
    Volume Serial Number is 2AF8-315C
    File Not Found

    DIR C:\Windows\System32\catroot2 /AR /s = Volume in drive C has no label.
    Volume Serial Number is 2AF8-315C
    File Not Found.

    Total Files Listed: 2
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  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    That's the easy fixes ruled out then
    In an Elevated COmmand Prompt, run the following commands

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC

    cd %windir%
    net stop wuauserv
    ren softwaredistribution softwaredistribution.old
    net start wuauserv

    Reboot, and do a Check for Updates
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  10. Posts : 15
    Windows 7 Professional X64
    Thread Starter
       #20

    To NoelDP:

    Unfortunately no dice, still the same when I try to update it.
    Curious, if I were to format (last resort at this stage) then dowload the updates again would I still face the same problem as Windows 7 would again download the same corrupt update?
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