Windows 7 Build 7601 error - require help to fix


  1. Ab Fab
    Posts : 2
    Windows 7
       New #1

    Windows 7 Build 7601 error - require help to fix


    Computer was operating fine until recent windows update, then the above error message is now displayed in lower bottom right corner on the desktop. Have run the MGAD tool and the report results are below. The sticker has worn off so that the product description can no longer be read, only the product key. Windows tells me that its running Windows 7 Premium 32bit Operating system service pack 1
    Ram 1GB
    Chip 1.60 Ghz N270


    Code:
     
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4ab
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {4103FF69-F7E5-459F-BE8F-62D992F22AF7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4103FF69-F7E5-459F-BE8F-62D992F22AF7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-53185442-3396291031-1438583928</SID><SYSTEM><Manufacturer>Packard Bell    </Manufacturer><Model>DOTS            </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20091130000000.000000+000</Date></BIOS><HWID>3E8A0D00018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65413</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-2057-7600.0000-1592012
Installation ID: 000904451125340956626130281410387892483152790085825580
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 04/11/2012 12:29:21
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4AB
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:2:2012 10:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAAAAgABAAIAAAABAAAAAgABAAEAnJ9I4uIVOAA89V4Y+FaEaTJK4kNyGQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ACRSYS  ACRPRDCT
  FACP   ACRSYS  ACRPRDCT
  HPET   ACRSYS  ACRPRDCT
  BOOT   ACRSYS  ACRPRDCT
  MCFG   ACRSYS  ACRPRDCT
  SSDT   PmRef  CpuPm
  ASF!   ACRSYS  ACRPRDCT
  SLIC   ACRSYS  ACRPRDCT
    Any help is greatly appreciated.

    Thanks
      My Computer
    Quote Quote

  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Your installarion has to be classed as counterfeit.
    With your specs, it's likely that the machine shipped with Starter edition installed, rather than the current Ultimate - but someone has since 'upgraded' it and installed a hacker's Activation Exploit to force acrtivation and validation to be accepted - Windows has now discovered this, and it's this which is raising red flags.

    You need to reformat and reinstall using genuine media - unfortunately media for Start edition are not available by download, so your only option is to order a set of media direct from the manufacturer.
      My Computer
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  4. Ab Fab
    Posts : 2
    Windows 7
    Thread Starter
       New #3

    What a pain - will have to go back to the person whom I bought it from - however, I thank you very much for taking the time to give me a solution.
      My Computer
    Quote Quote

  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    Sorry it wasn't better news.
    Good luck - but I doubt you'll get any satisfaction from the seller. You should go straight to the manufacturer, and order the media from them (unless you want to try forcing the seller to give you a full refund!)
      My Computer
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    ...and you should also be aware that your installation of Office is also counterfeit (unless acquired through your college or employer)
      My Computer
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  8. crew
    Posts : 1
    Windows & Pro x64
       New #6

    I just had the same thing happen to me. I am running Windows 7 Pro X64. It is totally legit, it had been running for the last year on my pc, but I had to replace the motherboard (due to a failure) and processor and then reinstall windows. After a couple of days it started running extremely slow and the 7601 error appeared in the lower right corner of the desktop. It seems that this started right after SP1 was installed through Windows Update. Any ideas?

    BTW, I am new to this site, should I have done a new post instead of adding to this one?
      My Computer
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Please post an MGADiag report to a new thread of your own.

    Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.
      My Computer
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