Windows 7 update and error code: 80070003

NoelDP · 18 Nov 2012

Hmmm - lets have a look here....

REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"

CodeVisio · 18 Nov 2012

here it is

C:\Windows\system32>
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
Default REG_EXPAND_SZ %SystemDrive%\Users\Default
Public REG_EXPAND_SZ %SystemDrive%\Users\Public
ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1408468914-2965767387-1660694563-1000
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1408468914-2965767387-1660694563-1008
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1408468914-2965767387-1660694563-1009
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1408468914-2965767387-1660694563-1010
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1408468914-2965767387-1660694563-1014
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1408468914-2965767387-1660694563-1015
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1408468914-2965767387-1660694563-1017
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1408468914-2965767387-1660694563-1018

I looked inside each section/key above from the System Registry:
1000 <-- it's me
1008 <-- User1
1009 <-- UpdatusUser
1010 <-- UpdatusUser
1014 <-- User2
1015 <-- UpdatusUser
1017 <-- UpdatusUser.pasqualino (pasqualino it's my PC old name, I renamed it as EVA)
1018 <-- UpdatusUser.pasqualino

Sorry, probably before I was confused, I've told you user1 and user2 ending with -1004 and -1008 strings, but now I see 1008 and 1014...

Thanks

NoelDP · 18 Nov 2012

It's all to easy to get confused in teh registry - which is why I like to use REG Query rather than attempting to point people through regedit :)

It looks as if the UpdatusUser accounts are all for nVidia software updaters! Have a look in your Programs&Features listing and see what nVidia programs you have installed.

CodeVisio · 18 Nov 2012

As developer I've always looked inside the registry!! eheheh.

Here they are:

- NVIDIA Graphics Driver 306.97
- NVIDIA PhysX System Software 9.12.0604
- NVIDIA Update 1.10.8

See you tomorrow, thanks a lot.

mullitz · 18 Nov 2012

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9CD73277-E306-4F30-8ECC-DEF11299E9AA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9CD73277-E306-4F30-8ECC-DEF11299E9AA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-261383258-1647221436-584835866</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>NV55C</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>V1.24</Version><SMBIOSVersion major="2" minor="6"/><Date>20110810000000.000000+000</Date></BIOS><HWID>E2E63C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7601.0000-2382011
Installation ID: 001242056531300682011120651281654433454566936744793000
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 11/18/2012 7:09:09 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:31:2012 19:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GH0uvz7oMQQaTIs7CyAg/DjXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
ASPT ACRSYS ACRPRDCT
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm

NoelDP · 19 Nov 2012

Mullitz - rather than barging into the middle of someone else's thread, please start your own, and include details of your problems.

NoelDP · 19 Nov 2012

CodeVisio said:

As developer I've always looked inside the registry!! eheheh.

Here they are:

- NVIDIA Graphics Driver 306.97
- NVIDIA PhysX System Software 9.12.0604
- NVIDIA Update 1.10.8

See you tomorrow, thanks a lot.

From what I can make out, it's the Updater that creates the account. If you uninstall it, does the account disappear? If so - does the strange GUID also disappear from the catroot2 folder?

CodeVisio · 19 Nov 2012

Hi NoelDP,

when I saw your last reply I was in the middle of my experiment.
WindowsUpdate is unable to download (and not to install) the two KBs, so I had the "wonderful clever" idea to simulate a new update from Microsoft. Instead of waiting for the second week of December I uninstalled a successfully installed KB update (KB2763523), thinking that in this way after rebooting WindowsUpdate would have shown this new update.
Well, after uninstalled that KB I'm still waiting (about 2/3 hours) the reboot of Windows

,
it says "Preparing to configure Windows, do not turn off your computer"...:)

Do you suggest to wait or not?

Thanks! UPDATE: It worked! After sent my last post, the PC rebooted. I checked again WindowsUpdate and it shown me a new update (KB2763523) available together with office 2007 ones. I unchecked the office ones and checked the KB2763523: downloaded and installed successfully! Why did I do this? Because I wanted to know if the problem was in WindowUpdate program or concerned with the office 2007 available updates. :)

CodeVisio · 19 Nov 2012

I uninstalled only NVIDIA Update 1.10.8.

it's the Updater that creates the account. If you uninstall it, does the account disappear?

No. I executed the REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" command again and I got the same result as before. All SIDs are still there.

If so - does the strange GUID also disappear from the catroot2 folder?

No, the GUID with all zeroes is still there, inside catroot and catroot2 folders. Thanks and sorry my late answer

NoelDP · 19 Nov 2012

Well done (It's something I should have thought of!)
So it's specific to these two files -
Do I remember you saying that you don't actually have Office installed at all - merely one of the Viewer apps?

If so, uninstall the viewer app, run the Office cleanup tool and then reinstall the app.
How to uninstall or remove Microsoft Office 2007 suites