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#1
Can't get to desktop, build 7601 error
My husband's netbook is having issues with Windows Update. It started out okay, but got stuck at 30%. We tried rebooting, but it didn't help. Currently, he can get to the login screen but then the computer just says 'please wait' and sits on a black screen. I've tried using system restore, but for some reason it was turned off and it has no former state to go back to. I've tried chkdsk but that didn't help. I've tried startup repair but it said it didn't find anything wrong. Eventually, I tried letting the computer sit for a while with the black screen to see what would happen and a message popped up that said that the copy of windows wasn't genuine. I know this isn't true since it came on the actual computer and we ordered the computer from Amazon.com.