This computer is not running Genuine Windows

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  1. Posts : 43
    Windows 7 Ultimate x64
    Thread Starter
       #31

    Here it is.


    Here's the new report.



    Code:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Control\hivelist
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist
        \REGISTRY\MACHINE\HARDWARE    REG_SZ
        \REGISTRY\MACHINE\BCD00000000    REG_SZ    \Device\HarddiskVolume1\Boot\BCD
        \REGISTRY\MACHINE\SOFTWARE    REG_SZ    \Device\HarddiskVolume4\Windows\Syst
    em32\config\SOFTWARE
        \REGISTRY\MACHINE\SYSTEM    REG_SZ    \Device\HarddiskVolume4\Windows\System
    32\config\SYSTEM
        \REGISTRY\USER\.DEFAULT    REG_SZ    \Device\HarddiskVolume4\Windows\System3
    2\config\DEFAULT
        \REGISTRY\MACHINE\SECURITY    REG_SZ    \Device\HarddiskVolume4\Windows\Syst
    em32\config\SECURITY
        \REGISTRY\MACHINE\SAM    REG_SZ    \Device\HarddiskVolume4\Windows\System32\
    config\SAM
        \REGISTRY\USER\S-1-5-19    REG_SZ    \Device\HarddiskVolume4\Windows\Service
    Profiles\LocalService\NTUSER.DAT
        \Registry\User\S-1-5-21-3463364969-3535792361-3485682137-1000    REG_SZ    \
    Device\HarddiskVolume4\Users\SKIIPA\NTUSER.DAT
        \Registry\User\S-1-5-21-3463364969-3535792361-3485682137-1000_Classes    REG
    _SZ    \Device\HarddiskVolume4\Users\SKIIPA\AppData\Local\Microsoft\Windows\UsrC
    lass.dat
    
    
    C:\Windows\system32>
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #32

    I had a feeling I'd seen this problem before... - and it was me that fixed it!

    ....
    this is going to get a little complicated.

    The problem appears to be corruption of the NetworkService NTUSER.DAT file rendering it impossible to load.
    so we need to rename the file, then place a default one in its place
    the problem is that it's difficult for me to test the procedure, so we'll have to wing it

    Please run the following commands one at a time in an Elevated Command prompt- but use copy/paste to make sure that there are no typos!
    If you get an error message STOP and post back with details
    If you are asked to confirm something, say yes, or OK

    Code:
     
    ICACLS C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
    ATTRIB -s -h -i C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
    ATTRIB -s -h -i C:\Users\Default\NTUSER.DAT
     
    REN C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT NTUSER.OLD
    COPY C:\Users\Default\NTUSER.DAT C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
    ICACLS C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT /grant "NT AUTHORITY\NETWORK SERVICE":(F)
     
    ICACLS C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
    ATTRIB +s +H +I  C:\Users\Default\NTUSER.DAT
    ATTRIB +s +H +I C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
    Once complete, post the results, and reboot TWICE.
    then post a new MGADiag report.
      My Computer


  3. Posts : 43
    Windows 7 Ultimate x64
    Thread Starter
       #33

    Here's the Command Prompt result


    That's a great news to hear that you've solved this issue before!
    Here's the Command Prompt result.
    I'll now reboot my computer twice and then post MGADiag report.



    Code:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Windows\system32>ICACLS C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
    C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT NT AUTHORITY\SYSTEM:(I)(F)
                                                         BUILTIN\Administrators:(I)(
    F)
                                                         NT AUTHORITY\NETWORK SERVIC
    E:(I)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Windows\system32>ATTRIB -s -h -i C:\Windows\serviceprofiles\NetworkService\NT
    USER.DAT
    
    C:\Windows\system32>ATTRIB -s -h -i C:\Users\Default\NTUSER.DAT
    
    C:\Windows\system32>REN C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT NTU
    SER.OLD
    
    C:\Windows\system32>COPY C:\Users\Default\NTUSER.DAT C:\Windows\serviceprofiles\
    NetworkService\NTUSER.DAT
            1 file(s) copied.
    
    C:\Windows\system32>ICACLS C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
    /grant "NT AUTHORITY\NETWORK SERVICE":(F)
    processed file: C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Windows\system32>ICACLS C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
    C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT NT AUTHORITY\NETWORK SERVIC
    E:(F)
                                                         NT AUTHORITY\SYSTEM:(I)(F)
                                                         BUILTIN\Administrators:(I)(
    F)
                                                         NT AUTHORITY\NETWORK SERVIC
    E:(I)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Windows\system32>ATTRIB +s +H +I  C:\Users\Default\NTUSER.DAT
    
    C:\Windows\system32>ATTRIB +s +H +I C:\Windows\serviceprofiles\NetworkService\NT
    USER.DAT
    
    C:\Windows\system32>
      My Computer


  4. Posts : 43
    Windows 7 Ultimate x64
    Thread Starter
       #34

    Here's a MGADiag report.


    Here's the MGADiag report after rebooting twice.



    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VQQKT-QGGGP-RQ62D
    Windows Product Key Hash: B1oWRG44kq4hE5pxicwjPOx3L+M=
    Windows Product ID: 00426-437-6655695-85858
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {80409215-9A94-4664-BBCA-49BFB01EB123}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{80409215-9A94-4664-BBCA-49BFB01EB123}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RQ62D</PKey><PID>00426-437-6655695-85858</PID><PIDType>5</PIDType><SID>S-1-5-21-3463364969-3535792361-3485682137</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20120530000000.000000+000</Date></BIOS><HWID>9BB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-437-665569-01-1033-7600.0000-3162012
    Installation ID: 000011649243212386639033306633187485616675210063606924
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RQ62D
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/21/2012 5:43:12 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000004000
    Event Time Stamp: 11:19:2012 08:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAln0go3cW/IgQM9zf3BVU8gbDDDdiPc6arh2v/yAh
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			GBT   		GBTUACPI
      FACP			GBT   		GBTUACPI
      HPET			GBT   		GBTUACPI
      MCFG			GBT   		GBTUACPI
      MSDM			GBT   		GBTUACPI
      EUDS			GBT   		
      MATS			GBT   		
      TAMG			GBT   		GBT   B0
      MATS			GBT   		
      SSDT			AMD   		POWERNOW
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #35

    Definite progress, this time :)

    Just to check, and before I get too cocky, please post the results from

    REG QUERY HKU
      My Computer


  6. Posts : 43
    Windows 7 Ultimate x64
    Thread Starter
       #36

    Here!


    Okay, here is the result!


    Code:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Windows\system32>REG QUERY HKU
    
    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-3463364969-3535792361-3485682137-1000
    HKEY_USERS\S-1-5-21-3463364969-3535792361-3485682137-1000_Classes
    HKEY_USERS\S-1-5-18
    
    C:\Windows\system32>
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #37

    YES!
    Ok -that gets us a step or three closer :)

    Please attempt validation at www.microsoft.com/genuine/validate
    What exactly happens?
    If it fails, go to www.microsoft.com/genuine/diag and see what it has to say.
    Post the results, and a new MGADiag report.
      My Computer


  8. Posts : 43
    Windows 7 Ultimate x64
    Thread Starter
       #38

    When I clicked "www.microsoft.com/genuine/validate", it brought me to the page that says:

    "Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows. Not to worry, we can help you with that."

    and then below that is a list of options of buying Windows Ultimate, Professional, and Home premium.

    I'll try "www.microsoft.com/genuine/diag" now.
      My Computer


  9. Posts : 43
    Windows 7 Ultimate x64
    Thread Starter
       #39

    Result


    When I ran a check from www.microsoft.com/genuine/diag,
    everything was marked as "passed": Active scripting allowed, Display images enabled, Computer time and date corret, Cookies enabled, ActiveX enabled.

    and here's a new MGADiag.



    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VQQKT-QGGGP-RQ62D
    Windows Product Key Hash: B1oWRG44kq4hE5pxicwjPOx3L+M=
    Windows Product ID: 00426-437-6655695-85858
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {80409215-9A94-4664-BBCA-49BFB01EB123}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{80409215-9A94-4664-BBCA-49BFB01EB123}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RQ62D</PKey><PID>00426-437-6655695-85858</PID><PIDType>5</PIDType><SID>S-1-5-21-3463364969-3535792361-3485682137</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20120530000000.000000+000</Date></BIOS><HWID>9BB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-437-665569-01-1033-7600.0000-3162012
    Installation ID: 000011649243212386639033306633187485616675210063606924
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RQ62D
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/21/2012 6:38:22 PM
    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000004000
    Event Time Stamp: 11:21:2012 18:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
     
    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAln0go3cW/IgQM9zf3BVU8gbDDDdiPc6arh2v/yAh
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      MSDM   GBT     GBTUACPI
      EUDS   GBT     
      MATS   GBT     
      TAMG   GBT     GBT   B0
      MATS   GBT     
      SSDT   AMD     POWERNOW
      My Computer


  10. Posts : 43
    Windows 7 Ultimate x64
    Thread Starter
       #40

    Good morning, NoelDP. (at least in my time zone)
    Is/was there any positive news or progression from my last posts?
    Or shall I run MGADiag once more and post the report?
      My Computer


 
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