Installing Updates Failure

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #41

    Good idea!
    run a manual scan for updates, and see whether they install OK. - if not, post details.
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  3. trevor burdett
    Posts : 39
    Windows 7
    Thread Starter
       New #42

    Oh dear, dispair has set in!!! I though it too early with the self slapping of the back :-(
    I turned updates back on and rebooted... 'it' informed me that there were two important updates to install.
    I rebooted and it again failed to configure them and rebooted twice more with thew same results... unable to configure the updates and reverted the changes beofre eventually booting up.
    I've attached a screen grab showing update history to dat.
    So, sorry guys, back to square one
    Trevor
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #43

    Right-click on each of the updates, and select Details - what error message is given??
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  6. trevor burdett
    Posts : 39
    Windows 7
    Thread Starter
       New #44

    This what you're after?
    Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems (KB2685811)

    Installation date: ‎05/‎12/‎2012 09:52

    Installation status: Failed

    Error details: Code 80041002

    Update type: Recommended

    Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

    More information:
    Kernel-Mode Driver Framework version 1.11 update for Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2

    Help and Support:
    Microsoft Support
    And for Servioce pack 1......
    Windows 7 Service Pack 1 for x64-based Systems (KB976932)

    Installation date: ‎05/‎12/‎2012 09:52

    Installation status: Failed

    Error details: Code 80073712

    Update type: Important

    Windows 7 Service Pack 1 is a recommended collection of updates and improvements to Windows that are combined into a single installable update. The service pack can help make your computer safer and more reliable. A typical installation will take about 30 minutes to complete, and you will have to restart your computer about halfway through the process.

    More information:
    What's included in Windows 7 Service Pack 1 (SP1)

    Help and Support:
    Support for Windows 7


    Trev
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #45

    Error Code 0x80073712 occurs in Windows Update or Microsoft Update should in theory apply - but we've already done that.
    I suggest downloading SP1 for offline install.
    Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center

    You'll want the windows6.1-KB976932-X64.exe download.
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  8. trevor burdett
    Posts : 39
    Windows 7
    Thread Starter
       New #46

    Hi Noel,
    I did as requested, and tried to install service pack 1 only for it to fail :-(
    I've also run the checks again and have attached the zipped CBS folder too.
    Here's the CHECKSUR.persist: -

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 17.0
    2012-11-30 10:56

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store
    (f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3 identity and keyform do not match; keyform is wrong.
    (f) CSI Corrupt Component Keyform 0x00000000 identity amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6 identity and keyform do not match; keyform is wrong.
    (f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3 identity and keyform do not match; keyform is wrong.

    Summary:
    Seconds executed: 545
    Found 3 errors
    CSI Corrupt Component Keyform Total count: 3


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 17.0
    2012-12-04 18:48

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store
    (f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3 identity and keyform do not match; keyform is wrong.
    (f) CSI Corrupt Component Keyform 0x00000000 identity amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6 identity and keyform do not match; keyform is wrong.

    Summary:
    Seconds executed: 596
    Found 2 errors
    CSI Corrupt Component Keyform Total count: 2


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 17.0
    2012-12-05 09:13

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 518
    No errors detected


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 17.0
    2012-12-05 11:35

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 653
    No errors detected


    The last line might well say there are no errrors, but there are three listed in the first Components Store and two listed in the second Component store?

    Slowly losing the will to live
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #47

    That file is the archive history of all results - so you only need to look at the bottom one, which is clear.

    Here's what I think is causing the problem....
    Code:
    Search "(F)" (16 hits in 1 files)
  C:\Users\NoelAsus\AppData\Local\Temp\Temp1_CBS (10).zip\CBS.log (16 hits)
 Line 20451: 2012-12-05 11:23:19, Error                 CSI    0000023d (F) Unable to load manifest for component [ml:280{140},l:198{99}]"x86_microsoft-windows-v..cprovider.resources_31bf3856ad364e35_6.1.7600.16385_en-us_15e31a189a5e0c8f"[gle=0x80004005]
 Line 20452: 2012-12-05 11:23:19, Error                 CSI    0000023e@2012/12/5:11:23:19.099 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2714): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
 Line 20454: 2012-12-05 11:23:19, Error                 CSI    0000023f (F) HRESULT_FROM_WIN32(14098) #700913# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_EnumMissingComponents(Flags = 0, ppe = NULL, disp = 0)[gle=0x80073712]
 Line 20455: 2012-12-05 11:23:19, Error                 CSI    00000240 (F) HRESULT_FROM_WIN32(14098) #700912# from Windows::ServicingAPI::CCSITransaction_ICSITransaction::EnumMissingComponents(flags = 0, enum = NULL, disp= 0)
 Line 80647: 2012-12-05 11:44:22, Error                 CSI    0000036d (F) STATUS_OBJECT_NAME_NOT_FOUND #2249164# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0x299df30->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[187]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7600.16385 (win7_rtm.090713-1255)\ComponentFamilies\amd64_mdmrock5.inf_31bf3856ad364e35_none_bcf7d89ebb046b79\f256!mdmrock5.inf"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 43638480 (0x0299ded0))[gle=0xd0000034]
 Line 80648: 2012-12-05 11:44:22, Error                 CSI    0000036e@2012/12/5:11:44:22.912 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
 Line 80650: 2012-12-05 11:44:25, Error                 CSI    0000036f (F) STATUS_OBJECT_NAME_NOT_FOUND #2249163# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0x299df30->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[187]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7600.16385 (win7_rtm.090713-1255)\ComponentFamilies\amd64_mdmrock5.inf_31bf3856ad364e35_none_bcf7d89ebb046b79\f256!mdmrock5.inf"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 43639544 (0x0299e2f8))[gle=0xd0000034]
 Line 80651: 2012-12-05 11:44:25, Error                 CSI    00000370@2012/12/5:11:44:25.190 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
 Line 80653: 2012-12-05 11:44:25, Error                 CSI    00000371 (F) STATUS_OBJECT_NAME_NOT_FOUND #2249162# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 2, da = (KEY_READ|DELETE), oa = @0x299e390, key = NULL, disp = (null))[gle=0xd0000034]
 Line 80654: 2012-12-05 11:44:25, Error                 CSI    00000372 (F) STATUS_OBJECT_NAME_NOT_FOUND #2249157# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
 Line 80655: 2012-12-05 11:44:25, Error                 CSI    00000373 (F) STATUS_OBJECT_NAME_NOT_FOUND #2163010# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
 Line 80656: 2012-12-05 11:44:25, Error                 CSI    00000374 (F) STATUS_OBJECT_NAME_NOT_FOUND #2162998# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
 Line 80657: 2012-12-05 11:44:25, Error                 CSI    00000375 (F) STATUS_OBJECT_NAME_NOT_FOUND #1554363# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd0000034]
 Line 80658: 2012-12-05 11:44:25, Error                 CSI    00000376 (F) HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND) #1554297# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80070002]
 Line 80659: 2012-12-05 11:44:25, Error                 CSI    00000377 (F) HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND) #1554295# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80070002]
 Line 80660: 2012-12-05 11:44:25, Error                 CSI    00000378 (F) HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND) #1554294# 10749642 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
Search "[F]" (0 hits in 0 files)
Search "[sr]" (0 hits in 0 files)
    As to how to fix it.... dunno, yet!
    I'll see what I can find out.
    Last edited by NoelDP; 05 Dec 2012 at 07:16. Reason: unify error format
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  11. trevor burdett
    Posts : 39
    Windows 7
    Thread Starter
       New #48

    I'd like to say that I understand.... but nah, I'd be lieing lol
    Look forward to the next instalment.. (pun not intended)!!!

    Trevor
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #49

    Please run teh following commands, and post the results....

    Code:
     
DIR C:\Windows\winsxs\x86_microsoft-windows-v..cprovider.resources_31bf3856ad364e35_6.1.7600.16385_en-us_15e31a189a5e0c8f
ICACLS C:\Windows\winsxs\x86_microsoft-windows-v..cprovider.resources_31bf3856ad364e35_6.1.7600.16385_en-us_15e31a189a5e0c8f
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #50

    Also.
    Code:
     
DIR C:\Windows\winsxs\manifests\x86_microsoft-windows-v..cprovider.resources_31bf3856ad364e35_6.1.7600.16385_en-us_15e31a189a5e0c8f.manifest
ICACLS  C:\Windows\winsxs\manifests\x86_microsoft-windows-v..cprovider.resources_31bf3856ad364e35_6.1.7600.16385_en-us_15e31a189a5e0c8f.manifest
    Last edited by NoelDP; 05 Dec 2012 at 07:43. Reason: code box and extra line
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