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Windows 7: Activation for a deaf person

22 Nov 2012   #1

Windows 7 home premium x64
Activation for a deaf person

I posted this same topic a while back, but I am getting the 'This copy of win is not genuine' black screen again. I built my computer and bought win 7 home premium on line from Microsoft. I received two disks in the mail and installed 64 bit version.

I activated and was fine for a few months and got the black screen. I am deaf. My wife called Microsoft on the phone and got it straightened out for me.

This time, I added a usb drive to my comp. and got the black screen. I removed the usb device but the deed was done.
My wife is out of town for two months and I have no one here to call Microsoft on the phone. I can't find the activation code so I can't activate on line. I have been through all the activation tutorials.

Surely Microsoft has some way of handling my problem on line.

Thank you,

My System SpecsSystem Spec
22 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64

Hello Angster and welcome to the forums

Could you generate an MGADiag log for us please? You should be able to activate over the internet - the phone activation is a fallback for people who are struggling with online activation, and for computers without internet access.

Windows Genuine and Activation Issue Posting Instructions

I think your best option is getting a friend to do it for you. I would happily do this for you, but it heavily relies on you trusting me not to take your license. The only thing that I can do is give you my word, and I'm sure there are plenty of other people here that would vouch for me, but the choice is yours and I really don't mind if you decline :)

My System SpecsSystem Spec
22 Nov 2012   #3

Windows 7 home premium x64

Thanks Tom, heres the report:
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85604
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2FC3FB8C-F2FF-429D-935F-E9788AF20EE2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2FC3FB8C-F2FF-429D-935F-E9788AF20EE2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85604</PID><PIDType>5</PIDType><SID>S-1-5-21-1685901077-3128535233-1083043216</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0610</Version><SMBIOSVersion major="2" minor="7"/><Date>20120508000000.000000+000</Date></BIOS><HWID>E3D83B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-1033-7601.0000-2622012
Installation ID: 009783501776497745111282723963134041270024316810195211
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: XM76F
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 2
Trusted time: 11/22/2012 6:28:15 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  BGRT            ALASKA        A M I
My System SpecsSystem Spec

22 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The Product Key in use is the Default Key which can never be activated.

The motherboard appears to be a retail (AsRock?) one - which means that you probably purchased the Windows License yourself.
Do you have the Windows packaging, etc. ??

The Key should be either inside the box, probably on a card; or on a COA sticker on the machine's case.
You need to change the Key to the one you find, and then activate it.
(Note that the situation shouldn't get any worse than it already is - so there's no hurry!)
My System SpecsSystem Spec
23 Nov 2012   #5

Windows 7 home premium x64
Activation key

Thanks noel,
Here is the history:

I bought Win 7 on-line from the Microsoft store. When it arrived there were two cds, one for 32 bit and one for 64. They came with an activation code. I installed the 64 bit software and activated it on line.

A few months later I got the first notice that the software was illegal. When i tried to find the activation code it was missing. (I have the two cds in their original envelopes but no code). My wife got on the phone with Microsoft and got it straightened out.

After a few months the black screen was back with the illegal software message.
My wife is not available, and I really don't have anyone available to get on the phone right now.

You are right about not being in a hurry but am I going to have to go through this every few months?

My System SpecsSystem Spec
23 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

If you log into the MS Store with the same Live ID account that you used for the purchase, the Key should be there. It should also be in an email from the store.
My System SpecsSystem Spec
23 Nov 2012   #7

Windows 7 Pro x64 SP1

Angster, here in the US, most areas have a service called relay for relaying phone calls from deaf people. I believe that you have to have a TTY writer for the phone
which many deaf people have. Something tells me that in the UK they most likely have that also.

The phone company provides that as a free service.

My System SpecsSystem Spec

 Activation for a deaf person

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