Unable to install Windows Update: Update Kernel-mode driver framework

Page 1 of 3 123 LastLast

  1. Posts : 9
    Windows 7 Home Premium
       #1

    Unable to install Windows Update: Update Kernel-mode driver framework


    I am unable to update the Kernel-mode driver framework ver 1.11 for windows 7 for x64-based systems (KB2685811). I get error: 80073712

    Also, I am getting BSOD/stop errors in normal mode that say anything from:

    -memory_management 0x0000000001a,

    - "A device driver attempting to corrupt the system has been caught. The faulty driver currently being on the kernel stack must be replaced with a working version." GDRO.sys-
    address fffff88000626a8f9, base at fffff88006269000, datestamp 49b9d125

    I'm not sure if they are related.

    When I run in safemode I do not get the BSOD. When in normal mode I will get BSOD consistently when running Norton Full System Scan, specifically when the full system scan gets to the Windows/system32 folder.

    System specs:
    Processor: Intel 2500K Core Duo Unleashed
    MOBO: Gigabyte GA-p67A-UD3P
    RAM: I have 4x4 Corsair Vengeance, only using 1 stick of 4GB corsair vengeance currently due to troubleshooting.
    GPU: NVIDIA EVGA GTX570HD
    HDDs:Intel 180GB SSD and Western Digital Caviar Black 1.0 TB (empty)
    PSU: corsair 750 watt
    Soundcard: MOBO

    When I canoo
      My Computer


  2. Posts : 9
    Windows 7 Home Premium
    Thread Starter
       #2

    Sorry for double post


    I, again, apologize for double posting. I figure I should include the host of other issues I'm having. Maybe they can all be inter related.

    -my DVD/RW drive, when connected to mother board in ANY SATA slot, causes the BIOS screen to freeze forever. I have disconnected the drive at this time while trouble shooting. I have tried known-good SATA cables so I know it's either the DVD/RW drive or perhaps a driver or mobo failure.

    -I have run the memory diagnostic tool in windows. No issues were reported.

    -I have NOT run memtest86 because I do not have a disk drive connected.

    -I have had stop-errors (BSODS) such as PFN_list_corrupt, System_service_Exception, Memory_management, IRQ_not_less_or_Equal
    All of these could be a result of bad RAM.

    I have purchased new RAM as a means to fix my problems. It seemed to work for 2 weeks, then the stop errors returned.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    CHKDSK C: /R

    and hit the Enter key.
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
    then run the SFC.

    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.


    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

      My Computer


  4. Posts : 9
    Windows 7 Home Premium
    Thread Starter
       #4

    Thanks Noel


    After running the chkdsk of the C: drive, I got this nice little message:
    Checking file system on C:
    The type of the file system is NTFS.
    The Volume is Clean.
    Cannot open volume for direct access.
    Autochk cannot run due to an error caused by a recently installed package.
    Use the system restore feature from the control panel to return to a point prior to the recent software package installation.

    I ran the SFC and it says "Windows Resource Protection did not find any integrity violations."

    In addition, when I try and open the CBS.log it tries to open it up as a .txt and then says Access Denied!

    There is no option to run as administrator. Maybe this is a virus.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (
    http://skydrive.live.com ) and post a link to it so that I can take a look.



    Copy the file - don't open it!

    There is no option to run what, as Andministrator?

    It is distinctly possible that it's malware-related - or just a lousy driver.

    Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

    Delete everything it finds
      My Computer


  6. Posts : 9
    Windows 7 Home Premium
    Thread Starter
       #6

    Link to CBS.log


    <iframe src="https://skydrive.live.com/embed?cid=...HLuvboZSGly2z4" width="98" height="120" frameborder="0" scrolling="no"></iframe>
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    The SFC didn't detect any problems - but there was a huge amount of work being done by the system in the 6 hours prior to runnning it.

    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Method 2)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and attach it to your reply..
      My Computer


  8. Posts : 9
    Windows 7 Home Premium
    Thread Starter
       #8

    Attached CheckSUR


    Here it is.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Code:
    Unavailable repair files:
     winsxs\manifests\amd64_microsoft-windows-w..ellibrary.resources_31bf3856ad364e35_6.1.7601.17803_en-us_7bb6503311dabeed.manifest
     winsxs\manifests\amd64_microsoft-windows-wdf-kernellibrary_31bf3856ad364e35_6.1.7601.17803_none_d482f2fd34846558.manifest
     winsxs\manifests\amd64_microsoft-windows-w..ellibrary.resources_31bf3856ad364e35_6.1.7601.22004_en-us_7c40c56a2af7ab50.manifest
     winsxs\manifests\amd64_microsoft-windows-wdf-kernellibrary_31bf3856ad364e35_6.1.7601.22004_none_d50d68344da151bb.manifest
     servicing\packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
     servicing\packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
     servicing\packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
     servicing\packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
     servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
     servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
     servicing\packages\Package_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
     servicing\packages\Package_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
     servicing\packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
     servicing\packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
     servicing\packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
     servicing\packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
     servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
     servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
     servicing\packages\Package_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
     servicing\packages\Package_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
    That's CheckSUR's summary of required files - I can't produce a fix tonight, but I'll work on it in the morning... please check back.
      My Computer


  10. Posts : 9
    Windows 7 Home Premium
    Thread Starter
       #10

    No title


    OK no problem. Thanks for helping me on this.
      My Computer


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 04:58.
Find Us