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Windows 7: Windows 7 Service Pack 1 unable to update

26 Nov 2012   #21
Hogemister

Microsoft Windows 7 Home Premium 64bit
 
 

Hey Tom,

Thanks Downloads worked perfectly
SP1 still giving me some trouble

Ran SURT
Attachment 243216
CBS File

-Maxx


My System SpecsSystem Spec
.
26 Nov 2012   #22
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Maxx,

Just as we neared the end of the log, a problem has occurred. It seems that the SURT is stuck in a loop:

Quote:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-11-26 15:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB2731847~31bf3856ad364e35~amd64~~6.1.1.2.mum Expected file name Package_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0.mum does not match the actual file name
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2731847~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2731847~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 134
Found 1 errors
Fixed 1 errors
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 1
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

Could you run the following commands one by one in Command Prompt and copy the output into your next post please?

dir C:\Windows\servicing\Packages\Package_for_KB2731847~31bf3856ad364e35~amd64~~6.1.1.2.mum

dir C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab

Tom
My System SpecsSystem Spec
26 Nov 2012   #23
Hogemister

Microsoft Windows 7 Home Premium 64bit
 
 

Okay Tom here's what i got

Quote:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>dir C:\Windows\servicing\Packages\Package_for_KB2731847~31bf
3856ad364e35~amd64~~6.1.1.2.mum
Volume in drive C has no label.
Volume Serial Number is 9A5D-787C

Directory of C:\Windows\servicing\Packages

11/26/2012 03:28 PM 4,068 Package_for_KB2731847~31bf3856ad364e35~am
d64~~6.1.1.2.mum
1 File(s) 4,068 bytes
0 Dir(s) 45,563,990,016 bytes free

C:\Windows\system32>dir C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.
cab
Volume in drive C has no label.
Volume Serial Number is 9A5D-787C

Directory of C:\Windows\CheckSur\v1.0

01/24/2011 11:30 AM 28,994,423 windows6.1-7601-x64-clientcab4.cab
1 File(s) 28,994,423 bytes
0 Dir(s) 45,563,990,016 bytes free

C:\Windows\system32>
Hope this was what you wanted!
-Maxx
My System SpecsSystem Spec
.

26 Nov 2012   #24
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

That was perfect, thanks.

I would like you to rename this file:

C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab

To this name:

C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.bak

Then reboot, run the SURT and upload the log please

Tom
My System SpecsSystem Spec
26 Nov 2012   #25
Hogemister

Microsoft Windows 7 Home Premium 64bit
 
 

Okay File Renamed
Rebooted
SURT ran
Attachment 243242

We almost have it
-Maxx
My System SpecsSystem Spec
26 Nov 2012   #26
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Maxx,

The SURT is more clever than I thought The next few steps are a little risky, so I would like you to create a system restore point:

System Restore Point - Create

I have just uploaded Packages this time, so ignore any steps below about manifests.

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

  6. Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages

  7. Run the System Update Readiness Tool (SURT) again
  8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log


Tom
My System SpecsSystem Spec
26 Nov 2012   #27
Hogemister

Microsoft Windows 7 Home Premium 64bit
 
 

System Restore Created
Packages Copied
SURT Ran
Attachment 243250

SP1 Still fails to Download (I Tried)

Thanks Tom, lets hope this works
-Maxx
My System SpecsSystem Spec
27 Nov 2012   #28
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Maxx,

This is being quite tricky!

Could you download the file attached to my last post please, then just copy the files into this folder:

C:\Windows\servicing\Packages\

Then reboot, run the SURT and upload the log

Tom
My System SpecsSystem Spec
27 Nov 2012   #29
Hogemister

Microsoft Windows 7 Home Premium 64bit
 
 

Hi Tom,

Tried copying those files into

C:\Windows\servicing\Packages\

However said the files already existed and when i selected Copy and Replace it said i needed permission?

Help
-Maxx
My System SpecsSystem Spec
27 Nov 2012   #30
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Maxx,

I don't know how to get the SURT out of the loop of replacing that file so, as much as I hate to say it, the only way forward is a repair install:

Repair Install

Tom
My System SpecsSystem Spec
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 Windows 7 Service Pack 1 unable to update




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