Windows 7 Service Pack 1 unable to update

Hogemister · 24 Nov 2012

Okay So i have about 12 updates that are failing to install.
The main and most important being Windows 7 Service Pack 1 for x64bit
because it's a primary cause of why my laptop is crashing.

I receive the following Error Codes:
Code 800B0100 (This one also pops up when i try to solo download the Service Pack)

Code 8024200D

my CBS Log: Attachment 242943

The rest i leave to you!
Thank you to whoever helps my Dilemma.
-Maxx

marsmimar · 24 Nov 2012

I would do the following things in the order listed:

1. Run a full scan with your updated anti-virus suite. Since no anti-malware product is 100% effective 100% of the time, I would run a couple of additional on-demand scanners just to double check my computer. These free products are recommended:

Malwarebytes

ESET Online Scanner

SuperAntispyware

HitmanPro

2. If the malware scans come back clean I would next check for damaged or corrupt system files. Run a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and reboot the computer after each scan.

SFC /SCANNOW Command - System File Checker

3. Go to the Microsoft Download Center and get the Windows 7 64-bit System Update Readiness Tool for your version of Windows 7. Follow the instructions to run it.

System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008

4. Before attempting to install SP1 I would first try to manually install the other Windows Updates. Do not do an automatic install because if one of the updates hoses your computer you won't know which one it was. Select "Never check for updates (not recommended)" in Step 3.

Windows Update Settings - Change

5. When manually installing updates start with the Critical, then Important, and finally Optional. Select maybe two at a time and keep track of the KB numbers. After installing, reboot the computer and make sure things are working the way they should. If they are, select the next group of two, install and reboot. But if your computer doesn't work properly, you'll know exactly which two updates need to be uninstalled. Then try installing just one at a time and reboot after each one. They'll either install correctly or you can put the problem update aside and move on to the next group of two. Continue until all updates have been installed. This is a much slower process but usually results in a cleaner install of updates.

6. Once you've installed the updates try installing SP1

Hogemister · 24 Nov 2012

All Male-ware Tests came back Clean aside from some cookies i cleaned up

Sfc /scannow Test Came back clean

Readiness Tool i already had downloaded

Manual Install resulted in
2/12 Important updates Installed successfully
3/3 Optional updates installed successfully

Attachment 242966
The attached file includes all information on failed updates Error Codes and KB#

I attempted to Install Windows Service Pack 1 after multiple attempts of all the other Important updates still no luck installing.

Thanks for the help so far let me know what else i can do!
-Maxx

tom982 · 24 Nov 2012

Hello Maxx and welcome to the forums

Could you post the log from the System Update Readiness Tool please? It's found here:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

Hogemister · 24 Nov 2012

Hi Tom, and Thanks here ill just upload the new CBS file i could only find a file up to
C:\Windows\Logs\CBS\CheckSUR.persist
Attachment 242971

Hope this helps

tom982 · 24 Nov 2012

Hi Hogemister,

With that many files missing, I'm not at all surprised your computer wouldn't update!

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link. It must be downloaded using Internet Explorer.

Download: Update for Windows 7 for x64-based Systems (KB2647753) - Microsoft Download Center - Download Details
Download: Security Update for Windows 7 for x64-based Systems (KB2712808) - Microsoft Download Center - Download Details
Download Security Update for Windows 7 for x64-based Systems (KB2731847) from Official Microsoft Download Center (this one will probably fail, I don't know)
https://dl.dropbox.com/u/16537616/Wi...731847-x64.msu (I have uploaded this for you as MS no longer host it)
Download: Security Update for Windows 7 for x64-based Systems (KB2761226) - Microsoft Download Center - Download Details

Tom

Hogemister · 25 Nov 2012

Alright Files Copied
SURT Installed again

Attachment 242998
Again couldn't find the exact file so to be on the safe side i uploaded the whole CBS file again :)

Out of the 5 Links
1 and 2 Failed to Dowload
3 was Successful
4 Wouldn't let me download the file
5 was Successful

Good News is i went back into Window's Updater and was able to succesfully download another 2 Updates

Went back over all files after and still all Unsuccesful

Thanks again Tom
-Maxx

tom982 · 25 Nov 2012

Hi Maxx,

Uploading the whole CBS folder is perfect, it contains all of the logs that I might need for this :) Your latest log is showing that files are still missing, which are the ones that I didn't replace in the first fix so it's hardly surprising. What is odd is that it wouldn't let you install some of those updates. We'll come back to that. I'm just posting your log so I can reference it quicker.

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-11-25 02:12

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_4_for_KB2647753~31bf3856ad364e35~amd64~~6.1.4.0.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_4_for_KB2647753~31bf3856ad364e35~amd64~~6.1.4.0.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.4.0.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.4.0.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB2647753_RTM~31bf3856ad364e35~amd64~~6.1.4.0.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_for_KB2647753_RTM~31bf3856ad364e35~amd64~~6.1.4.0.cat        
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Package_for_KB2731847~31bf3856ad364e35~amd64~~6.1.1.2.mum        Expected file name Package_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0.mum does not match the actual file name
(fix)    CBS MUM Corrupt    CBS File Replaced    Package_for_KB2731847~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix)    CBS Paired File    CBS File also Replaced    Package_for_KB2731847~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\msil_system.resources_b77a5c561934e089_6.1.7600.21323_en-us_50aff0e6b09222a2.manifest    msil_system.resources_b77a5c561934e089_6.1.7600.21323_en-us_50aff0e6b09222a2    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17720_en-us_e18c8a319871c0c4.manifest    amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17720_en-us_e18c8a319871c0c4    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\msil_system.resources_b77a5c561934e089_6.1.7600.17123_en-us_677d97ca96eac24b.manifest    msil_system.resources_b77a5c561934e089_6.1.7600.17123_en-us_677d97ca96eac24b    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7600.21323_en-us_4fdc95de8f20783a.manifest    msil_mscorlib.resources_b77a5c561934e089_6.1.7600.21323_en-us_4fdc95de8f20783a    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.21855_en-us_e1fab8aab1a33314.manifest    amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.21855_en-us_e1fab8aab1a33314    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7600.17123_en-us_66aa3cc2757917e3.manifest    msil_mscorlib.resources_b77a5c561934e089_6.1.7600.17123_en-us_66aa3cc2757917e3    

Summary:
Seconds executed: 184
 Found 13 errors
 Fixed 1 errors
  CSI Manifest All Zeros Total count: 6
  CBS MUM Corrupt Total count: 4
  Fixed: CBS MUM Corrupt.  Total count: 1
  CBS Catalog Corrupt Total count: 3
  Fixed: CBS Paired File.  Total count: 1

Unavailable repair files:
    winsxs\manifests\msil_system.resources_b77a5c561934e089_6.1.7600.21323_en-us_50aff0e6b09222a2.manifest
    winsxs\manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17720_en-us_e18c8a319871c0c4.manifest
    winsxs\manifests\msil_system.resources_b77a5c561934e089_6.1.7600.17123_en-us_677d97ca96eac24b.manifest
    winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7600.21323_en-us_4fdc95de8f20783a.manifest
    winsxs\manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.21855_en-us_e1fab8aab1a33314.manifest
    winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7600.17123_en-us_66aa3cc2757917e3.manifest
    servicing\packages\Package_4_for_KB2647753~31bf3856ad364e35~amd64~~6.1.4.0.mum
    servicing\packages\Package_4_for_KB2647753~31bf3856ad364e35~amd64~~6.1.4.0.mum
    servicing\packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.4.0.mum
    servicing\packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.4.0.mum
    servicing\packages\Package_for_KB2647753_RTM~31bf3856ad364e35~amd64~~6.1.4.0.mum
    servicing\packages\Package_for_KB2647753_RTM~31bf3856ad364e35~amd64~~6.1.4.0.mum
    servicing\packages\Package_4_for_KB2647753~31bf3856ad364e35~amd64~~6.1.4.0.cat
    servicing\packages\Package_4_for_KB2647753~31bf3856ad364e35~amd64~~6.1.4.0.cat
    servicing\packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.4.0.cat
    servicing\packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.4.0.cat
    servicing\packages\Package_for_KB2647753_RTM~31bf3856ad364e35~amd64~~6.1.4.0.cat
    servicing\packages\Package_for_KB2647753_RTM~31bf3856ad364e35~amd64~~6.1.4.0.cat

Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

I've managed to source another few files, so let's go ahead and replace these.

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link. It must be downloaded using Internet Explorer.

https://dl.dropbox.com/u/16537616/AM...4fa0d61ec7.msu

Tom

Hogemister · 25 Nov 2012

Hey Tom just wanted to clear some stuff up so i don't feel like an idiot

The Pack only included Packages files
no Manifests

And the Dl.dropbox download wasnt working in Internet Explorer but was succesful in Chrome
Attachment 243042
Ran the scan
CBS file again cause it helps so much :)

By the way Great news Only 3 Updates left in the way of Service Pack 1
Almost there!!!!

Can't thank you enough Tom your the best
-Maxx

tom982 · 25 Nov 2012

Hogemister said:

Hey Tom just wanted to clear some stuff up so i don't feel like an idiot

The Pack only included Packages files
no Manifests

And the Dl.dropbox download wasnt working in Internet Explorer but was succesful in Chrome
Attachment 243042
Ran the scan
CBS file again cause it helps so much :)

Can't thank you enough Tom your the best
-Maxx

Sorry, I should have made my instructions more clear. To save time, I save post templates that I can just copy and paste when I need them but these sort of problems vary depending on the log - some need manifests replacing, some don't. The tool that I use to create that file makes both a Manifest and Packages folder but if there aren't any files, then they will just be empty. Simple answer: don't worry about it, go ahead with the replacement:) Thanks for checking with me though, I'll update my template now.

Thanks for letting me know about the Dropbox issue!

Tom