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Windows 7: Service Pack 1 won't install

27 Nov 2012   #1

Windows Seven Home Premium 64 Bit
Service Pack 1 won't install

I am working on a PC with Windows 7 Ultimate.
The owner has told me that a friend upgraded her from Vista to 7.
There is an OEM activation key listed under system configuration.
How do I know it is genuine?

The reason I ask is because SP1 dowloads from Microsoft site but fails to install:
The message I receive is:
Faiure configuring Service Pak. Reverting changes

My System SpecsSystem Spec
27 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64

Hello webgal318 and welcome to the forums

Could you follow the instructions here please:

Windows Update Posting Instructions

Windows Genuine and Activation Issue Posting Instructions

My System SpecsSystem Spec

 Service Pack 1 won't install

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