Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Issues installing Win 7 SP1, CSI payload files missing

10 Dec 2012   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have a number of failure points in the SFC CBS.log - it looks to me as if the scan didn't run properly.
I'll have to research this. - back tomorrow.


My System SpecsSystem Spec
.
11 Dec 2012   #22
wildfire20uk

Win 7 Pro x64
 
 

Cheers
My System SpecsSystem Spec
11 Dec 2012   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I can't find anything of any significance about the errors - I've asked someone else to have a look and comment.
My System SpecsSystem Spec
.

12 Dec 2012   #24
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello wildfire20uk,

Sorry for the delay.

Could you try doing an offline SFC please?

SFC /SCANNOW : Run in Command Prompt at Boot

I would just like to make sure there isn't a third party program interfering with the operation of SFC before we go any further

Tom
My System SpecsSystem Spec
21 Dec 2012   #25
wildfire20uk

Win 7 Pro x64
 
 

Hi Tom,

Sorry for the delay in getting back to you work has been a bit busy, I ran the SFC at boot and got similar results, no issues detected. I have attached the CBS log to see if anything jumps out.

Cheers
My System SpecsSystem Spec
21 Dec 2012   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

These seem to be the critical lines - and would imply possibly a stuck pending.xml file

Code:
2012-12-21 08:15:01, Info                  CSI    00000036 Pending transaction content must be resolved, cannot begin another transaction yet
2012-12-21 08:15:01, Info                  CBS    Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2012-12-21 08:15:01, Info                  CBS    Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
This can be caused by the TrustedInstaller service not running as Auto.
Please run the following commands and post the results....

SC QC TRUSTEDINSTALLER
SC QC BFE
SC QC BITS
DIR C:\Window\System32\config\TxR


(note for later - ignore at present! - fsutil resource setautoreset true C:\ )
My System SpecsSystem Spec
22 Dec 2012   #27
wildfire20uk

Win 7 Pro x64
 
 

Hi,

The results of the commands were as follows

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QC TRUSTEDINSTALLER
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: TRUSTEDINSTALLER
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\servicing\TrustedInstaller.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Windows Modules Installer
DEPENDENCIES :
SERVICE_START_NAME : localSystem

C:\Windows\system32>SC QC BFE
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: BFE
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalServiceNoNe
twork
LOAD_ORDER_GROUP : NetworkProvider
TAG : 0
DISPLAY_NAME : Base Filtering Engine
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Windows\system32>SC QC BITS
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Background Intelligent Transfer Service
DEPENDENCIES : RpcSs
: EventSystem
SERVICE_START_NAME : LocalSystem

C:\Windows\system32>DIR C:\Window\System32\config\TxR
The system cannot find the path specified.

C:\Windows\system32>

Thanks again
My System SpecsSystem Spec
22 Dec 2012   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That last error message is pretty much to be expected - Users by default don't have access to the folder.
OK - let's see what happens if we change the TrustedInstaller service to Automatic temporarily - this can complete any hung installs

Open an Elevated Command Prompt, and run the following command

SC CONFIG TRUSTEDINSTALLER start= auto

You should get a success message.

Reboot and let the system stand for 15 minutes, then reboot again.
The run the following commands

SC QC TRUSTEDINSTALLER
SC CONFIG TRUSTEDINSTALLER start= demand

post the results, and run another SFC scan and post the CBS log from that.
My System SpecsSystem Spec
25 Dec 2012   #29
wildfire20uk

Win 7 Pro x64
 
 

Hi,

Here's the results of the scan and the CBS log is attached

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QC TRUSTEDINSTALLER
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: TRUSTEDINSTALLER
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\servicing\TrustedInstaller.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Windows Modules Installer
DEPENDENCIES :
SERVICE_START_NAME : localSystem

C:\Windows\system32>SC CONFIG TRUSTEDINSTALLER start= demand
[SC] ChangeServiceConfig SUCCESS

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

Cheers
My System SpecsSystem Spec
25 Dec 2012   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Still the same errors.
I've been trying to find what causes this - and so far have been stymied, because it appears to be a Group Policy setting which is enforced by a Server, rather than one that is resident on the machine. I can find no relevant registry settings in the usual sources.

I'll keep looking
My System SpecsSystem Spec
Reply

 Issues installing Win 7 SP1, CSI payload files missing




Thread Tools




Similar help and support threads
Thread Forum
Can't install SP1, CSI payload files missing
First off, this is technically a repost. I am reposting after following the instructions here https://www.sevenforums.com/windows-updates-activation/264840-windows-update-posting-instructions.html I cannot install windows service pack 1. I attached my error code screenshot. I created a CBS.zip...
Windows Updates & Activation
Win 7 unable to install SP1, CSI Payload File Missing
Some time ago, Noel had a remarkable record for finding missing files. I wonder if he could do it again. I have inherited this machine from a recently deceased friend. I think it came with Vista, and he installed Win 7 a long time ago. I'd like to keep it, but it needs SP1 to be eligible for...
Windows Updates & Activation
Missing 8 CSI Payload Files, Cant update windows
Hi. title says it all, attempting to install service pack 1 has proved futile and it turnes out im missing some stuff also i am having an extremely hard time adding the CBS.log and CheckSur.log in this post, im going to be posting them in a link to my one drive ...
Windows Updates & Activation
CSI Payload Files Missing - Cannot Install Windows Updates
Hi team, and especially NoelDP. I have eleven CSI payload files missing, and NoelDP, I see you have been able to help a lot of people find these files and re-install them on their system. I have attached a copy of CheckSUR.log, as well as a CBS.log from a SFC scan I ran today. If you could...
Windows Updates & Activation
Windows 7 Updates Failing - CSI payload files missing
I am working on a computer for over a week now. Each time I run Windows updates it appears to complete successfully but upon reboot all changes are reverted. Ultimately I am trying to upgrade to IE 10 or 11 from 8 but would like to fix the Windows update mechanism as well. I have run CheckSur...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:56.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App