Toshiba technician says, "Don't install Windows 7 updates"!

Just finished talking to a Toshiba tech support person. I called because my six-week-old Toshiba Satellite L745 laptop has developed a problem: there is a slight delay between keyboard commands and their execution in every program I use regularly (Word, Outlook, Quicken, etc.).

For example: I'm in Microsoft Outlook and I double-click on the name of a saved task. Instead of opening instantaneously (as happens on my desktop, which has a slower processor, less memory, and a smaller hard drive), I get the hourglass for a second or two before the task opens. Or else a dialog box appears asking whether I want to archive my old items in Outlook and when I click the No button, the dialog box lingers there for a second before closing.

Toshiba says this is an issue they've experienced and it is caused by Windows and other "third-party" updates using up system resources. I should not accept or install those updates! They want me to perform an entire reinstall of Windows 7 Home Premium and never allow another update.

So (1) if the problem is the Windows (and other) updates, then why am I not having the same problem on my desktop computer (running Vista, but accommodating updates with no problem) and (2) if all these updates are not really necessary (according to Toshiba), then why do companies keep producing them?

It has taken me weeks to get this laptop customized and configured with the programs and content I need to use on it. If what this tech support person tells me is true, then will I have this problem on any computer I buy that runs Windows 7?

Thanks in advance,
Joan

Okay, I'm in the System Configuration>Startup dialog box. There are programs listed there, such as MS Office 2000 and Quicken 2010 for Windows and AVG Internet Security that I know I use, although I don't need Office 2000 or Quicken 2010 to start at startup. Should I uncheck them?

Also, there are several Toshiba programs, such as Toshiba Button Support, Toshiba Sleep, Toshiba ReelTime, Toshiba Online Backup, that I have no idea about. Also Intel(R) Common User Interface? Not sure what to do...

In Task Manager, with all programs closed, Firefox was the one using the most resources, 126,000 some odd. And it wasn't even running! I've just unchecked everything from StartUp on MSCONFIG except for AVG Internet Security and a couple other things. I still have the same delay...

Thank you, John! I'm reading this right now on my desktop. I'll access it tomorrow morning from the new Toshiba and give the Optimize Windows instructions a try. I know how to identify everything related to Internet Security because it's always AVG something-or-other. Are OS files always identified as "System"?

Joan

I could also return this computer for a refund, because I'm within the 90 days. Do you think that that would be a good idea? I really like the keyboard, though, I must say...

Thanks again!