Windows Not Genuine Build 7601

gregrocker · 11 Dec 2012

If you purchased these softwares then you should have the installer for each.

I would not use Norton as we recommend here using Microsoft Security Essentials for best performance and adequate protection.

If you purchased the preinstalled Office you can clean reinstall it with the Product Key you purchased using the official installer at http://en.community.dell.com/support...tal-river.aspx, or run Factory Recovery which will reinstall the Office Trial to activate again with your key.

If you're using Office Starter it has been replaced with the free Office 2013 web version. Microsoft begins phasing out Starter edition of its Office suite | ZDNet

NoelDP · 11 Dec 2012

SteelHP said:

Bless you.
I had the same problem before. I chucked the Laptop, and bought a new one.
You can't fix it, you have no hope. I wasted 300£.

That is the most utter rubbish - at worst it may have required a reformat and reinstall.

NoelDP · 11 Dec 2012

Trevor

Please run the following commands and post the results - There is no need to use any form of recovery yet, and you will not be able to change the Key until the current problem is fixed.

REG QUERY HKU
REG QUERY HKU\S-1-5-20
REG QUERY HKU\S-1-5-20\Environment

Trevor123 · 12 Dec 2012

Hi all

Anybody got any further advise to offer - Noel did the reports show anything?

NoelDP · 12 Dec 2012

Please run teh commands from post #13 - then we can see what they say.

Trevor123 · 12 Dec 2012

Sorry - delay in messages coming through hence the cross over - Here are the results

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY HKU
HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-3555295139-3161668379-3339517977-1001
HKEY_USERS\S-1-5-21-3555295139-3161668379-3339517977-1001_Classes
HKEY_USERS\S-1-5-18
C:\Windows\system32>REG QUERY HKU\S-1-5-20
HKEY_USERS\S-1-5-20\AppEvents
HKEY_USERS\S-1-5-20\Console
HKEY_USERS\S-1-5-20\Control Panel
HKEY_USERS\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\EUDC
HKEY_USERS\S-1-5-20\Keyboard Layout
HKEY_USERS\S-1-5-20\Network
HKEY_USERS\S-1-5-20\Printers
HKEY_USERS\S-1-5-20\Software
HKEY_USERS\S-1-5-20\System
C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\Environment
TEMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
TMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp

C:\Windows\system32>

NoelDP · 12 Dec 2012

rats - that looks normal.
We'll have to cast a wider net and see if we can find the fish!

Please run the following commands, and post the results.

DIR C:\Windows /AR /S
NET START SPPSVC
SC QC SPPSVC
SC QUERYEX SPPSVC

Once you've posted the results, please run some system checks....

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.

Trevor123 · 12 Dec 2012

Here's the first part

07/14/2009 05:32 AM <DIR> Calligraphy
07/14/2009 05:32 AM <DIR> Characters
07/14/2009 05:32 AM <DIR> Cityscape
07/14/2009 05:32 AM <DIR> Delta
07/14/2009 05:32 AM <DIR> Festival
07/14/2009 05:32 AM <DIR> Garden
07/14/2009 05:32 AM <DIR> Landscape
07/14/2009 05:32 AM <DIR> Quirky
07/14/2009 05:32 AM <DIR> Raga
07/14/2009 05:32 AM <DIR> Savanna
07/14/2009 05:32 AM <DIR> Sonata
0 File(s) 0 bytes
Directory of C:\Windows\Media\Afternoon
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Calligraphy
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Characters
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Cityscape
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Delta
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Festival
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Garden
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Landscape
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Quirky
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Raga
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Savanna
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Sonata
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService
07/14/2009 04:45 AM <DIR> Desktop
07/14/2009 04:45 AM <DIR> Documents
07/14/2009 04:45 AM <DIR> Downloads
07/14/2009 04:45 AM <DIR> Favorites
07/14/2009 04:45 AM <DIR> Links
07/14/2009 04:45 AM <DIR> Music
07/14/2009 04:45 AM <DIR> Pictures
07/14/2009 04:45 AM <DIR> Videos
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
Windows
07/14/2009 04:45 AM <DIR> Recent
07/14/2009 04:45 AM <DIR> SendTo
07/14/2009 04:45 AM <DIR> Start Menu
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
Windows\Recent
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
Windows\SendTo
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
Windows\Start Menu
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Desktop
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Documents
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Downloads
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Favorites
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Links
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Music
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Pictures
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Videos
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService
07/14/2009 04:45 AM <DIR> Desktop
07/14/2009 04:45 AM <DIR> Documents
07/14/2009 04:45 AM <DIR> Downloads
07/14/2009 04:45 AM <DIR> Favorites
07/14/2009 04:45 AM <DIR> Links
07/14/2009 04:45 AM <DIR> Music
07/14/2009 04:45 AM <DIR> Pictures
07/14/2009 04:45 AM <DIR> Videos
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Desktop
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Documents
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Downloads
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Favorites
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Links
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Music
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Pictures
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Videos
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Setup\scripts
07/20/2009 10:08 PM 974 oem.reg
07/25/2009 08:59 PM 149 slp.cmd
2 File(s) 1,123 bytes
Directory of C:\Windows\System32\config\systemprofile
12/03/2010 12:22 AM <DIR> Contacts
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\Contacts
12/03/2010 12:22 AM <DIR> .
12/03/2010 12:22 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\System32\drivers\NISx64\1207020.003
01/27/2011 05:07 AM 7,492 iron.cat
01/27/2011 05:07 AM 772 iron.inf
01/27/2011 05:07 AM 171,128 ironx64.sys
04/05/2011 01:25 AM 7,458 srtsp64.cat
03/31/2011 03:00 AM 1,438 srtsp64.inf
03/31/2011 03:00 AM 744,568 srtsp64.sys
04/05/2011 01:25 AM 7,462 srtspx64.cat
03/31/2011 03:00 AM 1,422 srtspx64.inf
03/31/2011 03:00 AM 40,568 srtspx64.sys
01/27/2011 06:47 AM 2,792 symds.inf
01/27/2011 06:47 AM 450,680 symds64.sys
03/15/2011 02:31 AM 3,373 symefa.inf
04/05/2011 01:29 AM 7,460 symefa64.cat
03/15/2011 02:31 AM 912,504 symefa64.sys
14 File(s) 2,359,117 bytes
Directory of C:\Windows\System32\oobe\info\backgrounds
04/22/2009 03:50 PM 111,150 Win7-LtBlue-1920x1200.jpg
1 File(s) 111,150 bytes
Directory of C:\Windows\System32\restore
12/04/2010 10:04 AM 76 MachineGuid.txt
1 File(s) 76 bytes
C:\Windows\system32>NET START SPPSVC
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>SC QC SPPSVC
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: SPPSVC
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Software Protection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService
C:\Windows\system32>SC QUERYEX SPPSVC

Trevor123 · 12 Dec 2012

I've done the CHKDSK and re-booted - Should I see something or should something be running? I curently have black home page with a few icons dotted around - This is what I usually see (since the issue started) - should I see anything else?

Trevor123 · 12 Dec 2012

got it - disk check is now running - will update with results when complete