KB2687277 hangs on update

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  1. WinchesterStoke
    Posts : 49
    Windows x64 Premium
       New #1

    KB2687277 hangs on update


    Hi, I have a Windows 7 64 bit laptop which is struggling with the update KB2687277 (OneNote 32bit).

    It hangs when closing down everytime (all other updates have been applied fine). I have followed some instructions on the MS website all without luck (uninstall the KB2687277 update from Control Panel). I have also tried starting Windows in Safemode to unlock anything, and also to download the update and run it seperately. Nothing works.

    Any help greatly appreciated.
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Please follow the instructions at Windows Update Posting Instructions and post the requested data
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  4. WinchesterStoke
    Posts : 49
    Windows x64 Premium
    Thread Starter
       New #3

    Any help please


    OK, have still got the problem.

    Have tried SURT - succesfully worked.

    SFC Scan - didn't report any problems.

    There's no Windows update error code - the update just hangs.

    CBS zip attached.

    Still getting the lap top hanging everytime the KB2687277 update installs.

    Any help really appreciated.
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    There's no errors in the SFC portion of the log - but there are a lot elsewhere in the CBS.log file.
    I suspect that your SoftwareDistribution folder is corrupt.

    the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

    Open an Elevated Command Prompt
    Run the following commands

    NET STOP WUAUSERV
    REN C:\WINDOWS\SoftwareDistribution SDOLD
    NET START WUAUSERV

    wait 15 minutes, and reboot
    then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

    Install only the oldest update found - and reboot once installed
    then go back to Windows updates and install the others.
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  7. WinchesterStoke
    Posts : 49
    Windows x64 Premium
    Thread Starter
       New #5

    Many thanks Noel.

    Will try and let you know.
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  8. WinchesterStoke
    Posts : 49
    Windows x64 Premium
    Thread Starter
       New #6

    Hi, just tried the above. All went fine...until I did the check for updates.

    Only the two updates came up (I did force a recheck too): the KB2687277 and the optional Bing desktop (which I don't want installed). The KB2687277 install hung again...

    Any (more) help please?
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    (I can't blame you for avoiding the Bing install - I do too!)
    Please open an Elevated Command Prompt, and run the following command

    fsutil resource setautoreset true C:\

    close the window and reboot - then test Windows Update again.
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  11. WinchesterStoke
    Posts : 49
    Windows x64 Premium
    Thread Starter
       New #8

    Just tried that (thanks again for helping - really appreciate it) but still can only see the two updates (including Bing )?

    Any ideas?

    Thanks
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    Please run another SFC /SCANNOW, and post the results - I'll compare with the earlier ones and see if there's any change, or anything new
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  13. WinchesterStoke
    Posts : 49
    Windows x64 Premium
    Thread Starter
       New #10

    Hi - thanks again. Please see attached log.

    Let me know please!

    Cheers
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