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#11
*it keeps failing to install the update
ok, i manually downloaded it and i dont know if it ran or not, but i imagine it did since i found these two files.
Last edited by BazzBro; 01 Jan 2013 at 21:28.
*it keeps failing to install the update
ok, i manually downloaded it and i dont know if it ran or not, but i imagine it did since i found these two files.
Last edited by BazzBro; 01 Jan 2013 at 21:28.
Error(s) found
80070005 Windows Update encountered an unknown error
That's actually an Access Denied error - the question is what is being denied.
I don't honestly know where to go from here
Perhaps I should point you at the MS WGA Support contact, and see if they can help - their probable route will be a repair install (maybe after trying a couple of simple fixits). Support may or may not be free depending on your location and their opinion of the cause. Make it plain that it's a WGA problem and I believe it should be free.
WGA Support can be found here
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
Mind if I give it a go before you send him off to MS Support?
Hello BazzBro and welcome to the forums
Could you go to this folder:
C:\Windows\servicing\Version
And tell me the name of the folder inside there please. It should be a version number, like this: 6.1.7601.17592.
System Look
Please download SystemLook from one of the links below and save it to your Desktop.
- Double-click SystemLook.exe to run it.
- Copy the content of the following codebox into the main textfield:
Code::folderfind C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35*- Click the Look button to start the scan.
- When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
Then this:
Command Prompt
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
- Click on the Start button and in the search box, type Command Prompt
- When you see Command Prompt on the list, right-click on it and select Run as administrator
- When command prompt opens, copy and paste the following commands into it, press enter after each
REG EXPORT "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version" %SYSTEMDRIVE%\tom982.txt
- This will create a text file called tom982.txt in the root folder of your main drive (e.g. C:\tom982.txt). Please copy and paste the contents of this into your next post.
Tom
Last edited by tom982; 09 Jan 2013 at 13:39.
the version number is 6.1.7601.17592
although im worried about this though
shouldnt i use ":folderfindCode:SystemLook 30.07.11 by jpshortstuff Log created at 10:09 on 09/01/2013 by BazzBro Administrator - Elevation successful WARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results. ========== folderfind ========== Searching for "C:\Windows\winsxsx86_microsoft-windows-servicingstack_31bf3856ad364e35*" No folders found. -= EOF =-
C:\Windows\winsxsx64etcetc"? since its a 64bit PC, and when i manually look in the windows folder there is a winsxsx folder but thats all it says is 'winsxsx'
Hello BazzBro,
Sorry, that error is because I made a mistake in the folder name, I forgot to include one of the slashes. I have amended the instructions in my original post, so could you follow them again please?
Build 7601 Not Genuine
Don't forget the registry export :)
Tom
still folder not found :/
Code:Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version] "6.1.7601.17592"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,\ 6f,00,74,00,25,00,5c,00,77,00,69,00,6e,00,73,00,78,00,73,00,5c,00,78,00,38,\ 00,36,00,5f,00,6d,00,69,00,63,00,72,00,6f,00,73,00,6f,00,66,00,74,00,2d,00,\ 77,00,69,00,6e,00,64,00,6f,00,77,00,73,00,2d,00,73,00,65,00,72,00,76,00,69,\ 00,63,00,69,00,6e,00,67,00,73,00,74,00,61,00,63,00,6b,00,5f,00,33,00,31,00,\ 62,00,66,00,33,00,38,00,35,00,36,00,61,00,64,00,33,00,36,00,34,00,65,00,33,\ 00,35,00,5f,00,36,00,2e,00,31,00,2e,00,37,00,36,00,30,00,31,00,2e,00,31,00,\ 37,00,35,00,39,00,32,00,5f,00,6e,00,6f,00,6e,00,65,00,5f,00,30,00,62,00,30,\ 00,65,00,34,00,62,00,34,00,30,00,32,00,35,00,63,00,66,00,34,00,30,00,34,00,\ 39,00,00,00
Try it the easy way.....
Open an Elevated Command Prompt, and run the following command....
DIR C:\Windows\winsxs\*servicingstack*.* /S
DIR C:\Windows\servicing\*servicingstack*.* /S
Post the results....
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.