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Windows 7: Windows Update is not working/Update Readiness Tool won't install

21 Dec 2012   #1

Windows 7 Professional x64
Windows Update is not working/Update Readiness Tool won't install

Win 7 64 Windows Update not working (post migration), nor is Windows Update Readiness tool installing. I have renamed catroot and stopped services, nothing working. I just migrated HD to a hybrid solid state (Seagate Momentus). I had this problem both with Acronis 2009 and Acronis 2013, and Windows Backup would not create a recoverable partition (always said file not available about 30% through the recovery). I have installed the Intel IDE ATA drivers, and scoured the help topics. I have tried everything. I could really use some help.

The error I receive when attempting to install the Windows Update Readiness Tool is:

"Installer encountered an error: 0xc8000247"

The Microsoft FixIt and Control Panel FixIt says it has fixed the problem, but Update does not work. Nothing is working, but the OS is healthy, the disk is healthy. The sfc/scannow doesn't reveal any corrupted components.

I followed all of these instructions before attempting to install the Windows Update Readiness Tool:

Windows Update Service and Windows Module Installer Service are the two basic services responsible for all your updates to install correctly.

If Windows Updates are failing, then my first step would be to check if these two services are running.
Windows Update Service enables the detection, download, and installation of updates for Windows and other programs. If this service is disabled, users of this computer will not be able to use Windows Update or its automatic updating feature, and programs will not be able to use the Windows Update Agent (WUA) API.
Windows Module Installer Service enables installation, modification, and removal of Windows updates and optional components.If Windows Module Installer service is disabled, install or uninstall of Windows updates might fail.

To check it, click on Start ; in the start search type Service.msc and hit Enter. A list of Microsoft Services will be populated. Search for these services and check the status. If they are not running, right click on it and click on start. Now, try installing System Update Readiness Tool and check if youíre able to install it.

If the status of these services says it is running and if Windows updates are still failing, then I would check the Windows Update log file which would give me some error details about why the updates are failing.

In your scenario, the System Update Readiness Tool (also called checksur) is failing because another update is in progress. You cannot have two concurrent updates installing at the same time.

Check out the link below:You receive an error message in the WindowsUpdate.log file when you use a utility that calls the CopyToCache method in Windows Update or in Microsoft Update
You receive an error message in the WindowsUpdate.log file when you use a utility that calls the CopyToCache method in Windows Update or in Microsoft Update

Here are the steps below which would erase the current update history. By doing so, there wonít be any another updates that can run.
Note : If the operating system is a 64 bit, then youíll have to download 64 bit version of the system update readiness tool. If it says 32 bit, then download 32 bit version of the system update readiness tool.

1. Open the command prompt in an elevated mode [ Run as administrator ]. To open it, press Windows Button + R; type in cmd and click on OK.

2. Try executing these commands in the command prompt.


3. You'll get the services window. Stop the following services by right clicking on the service and clicking on stop.

i. Background Intelligent Transfer Service.

ii. Cryptographic Service.

iii. Windows Update Service.

4. Once you have stopped these services, please go back to the command prompt and rename the folders catroot2 and software distribution.

C:\WINDOWS\SYSTEM32\ren catroot2 catroot2.old


C:\WINDOWS\ren softwaredistribution softwaredistribution.old

5. Once you've renamed the folders, please restart the services that you stopped.

i. Background Intelligent Transfer Service.

ii. Cryptographic Service.

iii. Windows Update Service.

6. Now close both the windows; Services and Command Prompt.

7. Now try installing System Update Readiness Tool.

Once youíre successful in installing it, you should be able to install Service Pack 1 for Windows Vista successfully.

Before you initiate Service Pack 1 installation, I would suggest you to turn off Anit-virus software temporarily. Once Service Pack 1 installation is complete, then turn on Anti-virus software. Download the Standalone package for Service Pack 1 from the Microsoft Download Center and install it.
My System SpecsSystem Spec
21 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

My System SpecsSystem Spec

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