Windows Update Client failed to detect with error 0x80070bc9 - Looping

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  1. Posts : 12
    Windows 7 Professional 64bit
    Thread Starter
       #11

    Thanks Noel,

    Let me try the SP1 Upgrade.

    Thanks,
    Vasanth
      My Computer


  2. Posts : 544
    Windows 7 64bit
       #12

    Hi snvasanth,

    You may try the following troubleshooting steps also:

    1. Clean up the bloated 'Software Distribution folder': Software Distribution folder contains 'Windows Update installation files'; this folder can be deleted/renamed using 'Windows Explorer'. You may want to backup the folder on an external media. Deleting the Software Distribution folders will not affect your computer’s functionality. When new 'Windows Updates' are ready for download, a new 'Software Distribution folder' will be created.

    - Stop the 'Windows Automatic Updates service'
    - Delete the 'Windows\SoftwareDistribution folder' (You may also choose to rename the existing folder 'SoftwareDistribution_old' so that Windows creates a new folder)
    - Restart the 'Automatic Updates service'

    You may want to use the following commands in an 'elevated command prompt' to perform the above mentioned tasks:
    (To stop the Windows Automatic Update service): net stop wuauserv
    (To delete Software Distribution Folder): del c:\windows\SoftwareDistribution /q /s
    (To restart Windows Automatic Update Service): net start wuauserv

    2. If the issue persists, try to reset 'Windows Update components'; you may use the following MS Fixit: How do I reset Windows Update components?

    3. If you still experience issues, you may try another MS Fixit to 'Diagnose and Troubleshoot Windows Update issues': Troubleshoot problems with installing updates - WindowsUpdate_dt000

    Hope this helps. Do reply if you have any further questions. I would be glad to assist.
      My Computer


  3. Posts : 12
    Windows 7 Professional 64bit
    Thread Starter
       #13

    Hi Saurabh,

    I had tried various options including these few days ago. Infact I did try deleting the reg subtree corresponding to Windows Updates. Nothing helped.

    I just completed my SP1 upgrade with downloaded SP1 ISO.

    Thanks,
    Vasanth
      My Computer


  4. Posts : 12
    Windows 7 Professional 64bit
    Thread Starter
       #14

    Hi Guys,

    I have upgraded the system with Win 7 Prof 64bit SP1 ISO. Automatic Updates are working now.

    I did use the Product Key from my COA (Which originally is Win 7 Prof 64bit - No SP1) with the Win 7 Prof 64bit SP1 Upgrade.

    But when I try to Activate windows now, it says "The Windows 7 Professional Product Key you typed is invalid for activation"

    Does it mean that the KEY that belonged to Win 7 Prof is not compatible with Win 7 Prof SP1?

    Should I try for Phone Activation?

    Thanks,
    Vasanth
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #15

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      My Computer


  6. Posts : 12
    Windows 7 Professional 64bit
    Thread Starter
       #16

    This system DELL VOSTRO 430 was bought in June 2010. I remember sometime in April 2012, I upgraded the Bios to 2.4.0. ( I found while googling that BIOS update did affect the OEM the Product Keys - for Lenovo).. Could that be the cause?

    Here is the report...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-FJGYB-FWXQM-G9WCB
    Windows Product Key Hash: oXMPb77MTjs4aEBzhvDlGLuMPlE=
    Windows Product ID: 00371-OEM-9202125-86536
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {C9DCF832-ACB6-4E59-9B20-B4E7B4B4E5F7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C9DCF832-ACB6-4E59-9B20-B4E7B4B4E5F7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G9WCB</PKey><PID>00371-OEM-9202125-86536</PID><PIDType>8</PIDType><SID>S-1-5-21-1813900158-430706030-1897707973</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 430</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.4.0</Version><SMBIOSVersion major="2" minor="6"/><Date>20110113000000.000000+000</Date></BIOS><HWID>55AC3B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>MI09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: c1027486-8ae8-4633-9cf9-9658ed80504d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00184-021-286536-02-16393-7601.0000-3602012
    Installation ID: 009254750062680366763446100056280796667201982743405896
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: G9WCB
    License Status: Initial grace period
    Time remaining: 42660 minute(s) (29 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 26-12-2012 07:35:24
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonam0sqhmPxAcRJ4/Fc0A3ZW
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL MI09
    FACP DELL MI09
    HPET DELL MI09
    MCFG DELL MI09
    SLIC DELL MI09
    OEMB DELL MI09
    SSDT DpgPmm CpuPm
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    There's no problem with the BIOS - and I don't see any problems elsewhere, either.

    This probably means that you simply need to use Telephone Activation and speak to an operator.


    telephone activation (operator calls)
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
      My Computer


  8. Posts : 12
    Windows 7 Professional 64bit
    Thread Starter
       #18

    Hi Noel,

    I successfully activated windows! Thank you so much for the help and follow-up. Speccy does report the same product Key as my COA.

    I went through Automated Phone Activation and it worked.

    I did fix the issue with Desktop Themes. Need to check if any applications are broken after upgrade. I could see Google Drive is broken for now...

    Thanks again,

    Vasanth
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    Probably uninstalling and reinstalling Google Drive would fix that - I've never used it.
      My Computer


 
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