Windows Check for updates keeps running-all installation/updates fail

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  1. Posts : 47
    Windows 7 Home Premium, 64-bit OS
       #1

    Windows Check for updates keeps running-all installation/updates fail


    I have never posted on a forum before so apologies if I am doing this wrong. The problem started when I tried to plug in my (new) iphone to my Dell pc. The device was not detected so I tried to update my itunes software - update failed and I received a Windows 7 error. After searching through multiple forums and trying to download windows utility cleaner, etc - nothing has helped. Also, if I try to run the 'Check for Updates" link on my computer - if NEVER stops searching for updates and there for I cant update anything. Not sure where to start
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Let's start with the easy stuff :)

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    How to Tell
      My Computer


  3. Posts : 47
    Windows 7 Home Premium, 64-bit OS
    Thread Starter
       #3

    Thanks for your response - when I click on the link you provided and click save, a 'Trend -Micro office scan box appears and says a 'TRJ SNNR was deleted. My only option is to click OK and then nothing pops up for me to run the MGA software.
      My Computer


  4. Posts : 47
    Windows 7 Home Premium, 64-bit OS
    Thread Starter
       #4

    Also, I use this computer for works and they installed the Windows 7, and therefore, I do not have the COA information.
    Last edited by GreenHeron32; 25 Dec 2012 at 16:58.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Ah so it's probably a volume license, and locked down as well

    Trend certainly should NOT be treating that file as a Trojan.

    Let's try and get some information another way.....

    Open an Elevated Command Prompt, and run the following command

    CSCRIPT SLMGR.VBS /DLV


    post the output


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  6. Posts : 47
    Windows 7 Home Premium, 64-bit OS
    Thread Starter
       #6

    I was able to run the command but now I am at a house with no wifi so I am responding on my phone. Is there specific info you want from the result of the command? It says version 6.1.7600.16385 and windows 7 home premium edition. Thank you for you patience!
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Just the
    Description :
    Partial Product Key :
    License Status:

    and the make and exact model of machine, together with the details from teh COA sticker (but NOT the product Key)
      My Computer


  8. Posts : 47
    Windows 7 Home Premium, 64-bit OS
    Thread Starter
       #8

    Description: windows os - windows (R) 7, OEM_SLP channel
    Partial key: RMV82
    Status: licensed

    Dell Inspiron N5010
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Interesting... If the company reimaged the machine, they *should* according to the rules, have used a Volume License Key, rather than Dell's own OEM_SLP Key for the job.

    Having said that - Home Premium doesn't qualify as a base license for a Volume Upgrade....
    This actually makes things easier, since it's not possible for them to lock the system down in the same way as they could a Pro machine :)
    I doubt that it's going to be possible for us to do much until you can attach the machine to a newtork of some kind, so I'll give you a big chunk to do now and produce some data.
    The order here is rather important - and the first one can take considerable time (4hrs isn't uncommon), so make sure that the machine is plugged in for it.


    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    CHKDSK C: /R

    and hit the Enter key.
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
    then run the SFC.

    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.


    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and proceed to the next step (make a note whether it found anything to fix or not)


    Download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Method 2)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and the CBS.log (from your desktop) and attach it to a reply so I can take a look - post a link in your reply.

    If you still can't get the machine to a network, open the CheckSUR.log file in Notepad, and see what it says in the Summary report ..
    I only need the following for the moment
    Summary:
    Found xx errors
    CSI Manifest All Zeros Total count: x
    CBS MUM Corrupt Total count: x
    CBS Catalog Corrupt Total count: x


    (and any corresponding 'fixed' values)


    By that lime, I'll be long abed :) - so no hurry, just do things as and when it suits you, and post what data you can, when you can.
      My Computer


  10. Posts : 47
    Windows 7 Home Premium, 64-bit OS
    Thread Starter
       #10

    Thanks and will do! Happy holidays
      My Computer


 
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