Windows 7 update fails and Windows not genuine message is appearing

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  1. Posts : 2,663
    Windows 8.1 Pro x64
       #51

    Hi Louis,

    Just for future reference, you didn't need either of those cd commands.

    Well there we have it, Access is denied. I'm still surprised that it failed from the recovery environment - as far as I know, permissions don't apply from there.

    Noel suggested to me that it might be because only TrustedInstaller has write access to these files, so I would like to test that theory.

    I would like you to download a tool, devxexec.exe, from this link:

    Info: DevelopEx Blog » devxexec
    Download Link: http://developex.com/downloads/devxexec.exe

    Then copy and paste it into C:\Windows\system32

    Then open up a Command Prompt as an Administrator and type this command please:

    Do not change the directory before running this one!

    devxexec.exe /user:TrustedInstaller cmd

    If it gives you a warning, click OK, then a new Command Prompt window should open. Close the one that you have just been using, so that you are left with the blank new one, then run this command please:

    REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Com
    ponent Based Servicing\PackageDetect\Microsoft-Windows-Foundation-Package~31bf38
    56ad364e35~amd64~~0.0.0.0" /v "Package_4_for_KB2530548~31bf3856ad364e35~amd64~~6
    .1.1.2"


    And copy the output as before please.

    Tom
      My Computer


  2. Posts : 83
    windows 7 pro 64 bit
    Thread Starter
       #52

    Tom,

    Here are the results. Thanks to Noel for joining in.

    Louis
      My Computer


  3. Posts : 2,663
    Windows 8.1 Pro x64
       #53

    Hi Louis,

    I think you've entered the command incorrectly. Just to clarify, this is one command that spans across four lines, not four commands :) Could you select all of the bold text below, then copy and paste this into the TrustedInstaller command prompt window (instructions in last post) and press enter:

    REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Com
    ponent Based Servicing\PackageDetect\Microsoft-Windows-Foundation-Package~31bf38
    56ad364e35~amd64~~0.0.0.0" /v "Package_4_for_KB2530548~31bf3856ad364e35~amd64~~6
    .1.1.2"

    Tom
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #54

    I get an error message running the initial setup command.

    ---------------------------
    Error
    ---------------------------
    Error 2 (Run SetPermission Process). The system cannot find the file specified.

    CommandLine: devxexec.exe /user:TrustedInstaller cmd
    ---------------------------
    OK
    ---------------------------
      My Computer


  5. Posts : 2,663
    Windows 8.1 Pro x64
       #55

    NoelDP said:
    I get an error message running the initial setup command.

    ---------------------------
    Error
    ---------------------------
    Error 2 (Run SetPermission Process). The system cannot find the file specified.

    CommandLine: devxexec.exe /user:TrustedInstaller cmd
    ---------------------------
    OK
    ---------------------------
    Press OK, then have a look in Task Manager. You should still see a cmd instance run under TrustedInstaller :)
      My Computer


  6. Posts : 83
    windows 7 pro 64 bit
    Thread Starter
       #56

    Tom,

    I received the same message that Noel posted above.
      My Computer


  7. Posts : 83
    windows 7 pro 64 bit
    Thread Starter
       #57

    Tom,

    I do not see TrustedInstaller in the task manager after clicking OK to the error.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #58

    Yep - the new window is running as WMI... they need to do something about that message!
      My Computer


  9. Posts : 83
    windows 7 pro 64 bit
    Thread Starter
       #59

    Tom,

    The command prompt line is C:\Windows\System32\cmd.exe
      My Computer


  10. Posts : 83
    windows 7 pro 64 bit
    Thread Starter
       #60

    Tom,

    I just tried the four lines again...copy and pasted into the second command prompt and received the same result as before. Sorry.

    Louis
      My Computer


 
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