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Windows 7: Popup states i'm not running genuine windows

06 Jan 2013   #11
livingpassions

windows 7 home premium
 
 

I just checked and it seems I was pretty behind on updates and didn't even know it, so I'm updating windows now. But as for the Apple issue, my computer still doesn't even recognize that I'm even plugging the USB in, though a new wireless mouse that I plugged in worked and installed just fine. I'm not sure if you'd know how to help or if I should just attempt talking to someone new on the Apple Support staff to see if he/she can think of something the last two didn't.


My System SpecsSystem Spec
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06 Jan 2013   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Get all the updates done first - with the Apple device plugged out - then after the last update & reboot, plug it in and lets see if Windows picks it up.
My System SpecsSystem Spec
06 Jan 2013   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...and Apple support will probably refer you to MS support because 'it must be an OS problem' - as ar as they are concerned, everything that's wrong with Apple products is MS's fault.
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06 Jan 2013   #14
livingpassions

windows 7 home premium
 
 

I did all the updates, restarted the computer, then plugged in my iphone when everything booted back up, and it still doesn't recognize it. When I worked on it with the Apple representative he was able to get the computer to recognize it but itunes still didn't recognize it, now neither do again.
My System SpecsSystem Spec
06 Jan 2013   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You need to uninstall iTunes completely, and then reinstall it - make sure that you follow Apples rules on saving licenses, etc.
What Anti-Virus are you using? what other security software is currently installed?

What other AV's have EVER been installed on the machine?
My System SpecsSystem Spec
06 Jan 2013   #16
livingpassions

windows 7 home premium
 
 

I uninstalled and reinstalled itunes at least 5 times last week with the representative, but i'm doing it again now. I have AVG free anti-virus, which is the only anti-virus my computer has ever had. I bought it refurbished from newegg.com over a year ago. and I have no other security softwares that i know of.
My System SpecsSystem Spec
06 Jan 2013   #17
livingpassions

windows 7 home premium
 
 

I'm not sure what you mean by saving licenses.
My System SpecsSystem Spec
06 Jan 2013   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's always possible that AVG is part of the problem.
I suggest uninstalling it and running both the AVG 2012 and 2013 remover programs AVG | Download tools and utilities, then installing MSE temporarily, at least.
My System SpecsSystem Spec
06 Jan 2013   #19
livingpassions

windows 7 home premium
 
 

Uninstalled everything you said, rebooted between each, re-installed itunes, and it finally works :). Thank you VERY much. I've been trying to fix these problems with support people from the companies since the day after Christmas, you just managed to make my day, so again Thank you :).
My System SpecsSystem Spec
06 Jan 2013   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Glad it worked for you!

Good luck!
My System SpecsSystem Spec
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 Popup states i'm not running genuine windows




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