KB2736422 & KB2773072 Fails to Install

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  1. Tru483
    Posts : 17
    Win7 Ultimate 64 bit
       New #1

    KB2736422 & KB2773072 Fails to Install


    I have been round and around with SFC scans (which are now showing error free) and CheckSUR logs for a good five hours now. It started off with 3 of the recent Patch Tuesday updates unable to install, but am now down to 2.

    Listed below are the details of windowsupdate.log file:

    Code:
    2013-01-13    01:00:59:655    1332    238    AU    ## START ##  AU: Search for updates
2013-01-13    01:00:59:655    1332    238    AU    #########
2013-01-13    01:00:59:656    1332    238    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {13C8F127-E907-4CE1-907E-0F02A9DC2677}]
2013-01-13    01:00:59:656    1332    718    Agent    *************
2013-01-13    01:00:59:656    1332    718    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2013-01-13    01:00:59:656    1332    718    Agent    *********
2013-01-13    01:00:59:656    1332    718    Agent      * Online = Yes; Ignore download priority = No
2013-01-13    01:00:59:656    1332    718    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2013-01-13    01:00:59:656    1332    718    Agent      * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2013-01-13    01:00:59:656    1332    718    Agent      * Search Scope = {Machine}
2013-01-13    01:00:59:658    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-13    01:00:59:662    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:00:59:740    1332    718    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2013-01-13    01:00:59:740    1332    718    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-01-13    01:00:59:740    1332    718    Misc    WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9...v4wuredir.cab: error 0x80190194
2013-01-13    01:00:59:741    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-13    01:00:59:743    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:00:59:818    1332    718    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2013-01-13    01:00:59:818    1332    718    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-01-13    01:00:59:818    1332    718    Misc    WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/w...v4wuredir.cab: error 0x80190194
2013-01-13    01:00:59:818    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-13    01:00:59:821    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:00:194    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-13    01:01:00:197    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:00:203    1332    718    Agent    Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://ds.download.windowsupdate.com...dir/muauth.cab
2013-01-13    01:01:00:203    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2013-01-13    01:01:00:207    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:00:263    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2013-01-13    01:01:00:266    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:00:266    1332    718    Setup    Checking for agent SelfUpdate
2013-01-13    01:01:00:266    1332    718    Setup    Client version: Core: 7.6.7600.256  Aux: 7.6.7600.256
2013-01-13    01:01:00:268    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-13    01:01:00:271    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:00:308    1332    718    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2013-01-13    01:01:00:308    1332    718    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-01-13    01:01:00:308    1332    718    Misc    WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9...v4wuredir.cab: error 0x80190194
2013-01-13    01:01:00:308    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-13    01:01:00:311    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:00:363    1332    718    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2013-01-13    01:01:00:363    1332    718    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-01-13    01:01:00:363    1332    718    Misc    WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/w...v4wuredir.cab: error 0x80190194
2013-01-13    01:01:00:363    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-13    01:01:00:366    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:00:435    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-13    01:01:00:438    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:00:442    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-01-13    01:01:00:457    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:00:617    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-01-13    01:01:00:620    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:00:623    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-01-13    01:01:00:637    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:00:655    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-01-13    01:01:00:659    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:00:692    1332    718    Setup    Determining whether a new setup handler needs to be downloaded
2013-01-13    01:01:00:692    1332    718    Setup    SelfUpdate handler is not found.  It will be downloaded
2013-01-13    01:01:00:693    1332    718    Setup    Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-01-13    01:01:00:699    1332    718    Setup    Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2013-01-13    01:01:00:699    1332    718    Setup    Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-01-13    01:01:00:764    1332    718    Setup    Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2013-01-13    01:01:00:764    1332    718    Setup    Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-01-13    01:01:00:854    1332    718    Setup    Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2013-01-13    01:01:00:855    1332    718    Setup    SelfUpdate check completed.  SelfUpdate is NOT required.
2013-01-13    01:01:01:353    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2013-01-13    01:01:01:356    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:01:379    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2013-01-13    01:01:01:382    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:01:386    1332    718    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
2013-01-13    01:01:01:386    1332    718    PT      + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/Clie...ce/client.asmx
2013-01-13    01:01:06:039    1332    718    Agent    WARNING: Failed to evaluate Installed rule, updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.101, hr = 80242013
2013-01-13    01:01:08:444    1332    718    Handler    FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
2013-01-13    01:01:08:528    1332    718    Agent    WARNING: Failed to evaluate Installed rule, updateId = {F9164872-3E27-4410-B4FC-038814549BB1}.101, hr = 80070490
2013-01-13    01:01:10:593    1332    718    Handler    FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
2013-01-13    01:01:11:797    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2013-01-13    01:01:11:800    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:11:822    1332    718    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2013-01-13    01:01:11:825    1332    718    Misc     Microsoft signed: Yes
2013-01-13    01:01:11:829    1332    718    PT    +++++++++++  PT: Synchronizing extended update info  +++++++++++
2013-01-13    01:01:11:829    1332    718    PT      + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/Clie...ce/client.asmx
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  3. Tru483
    Posts : 17
    Win7 Ultimate 64 bit
    Thread Starter
       New #2

    My assumption? The files aren't showing up on the windows update server for download. But that's just my blind intuition from what I can gather out of this code. If anyone else can help me with this that would be wonderful! Otherwise I'm literally going to lol
    Last edited by Tru483; 13 Jan 2013 at 02:20. Reason: tongue tied
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    Please follow the Windows Update Posting Instructions and post the requested data
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  6. Tru483
    Posts : 17
    Win7 Ultimate 64 bit
    Thread Starter
       New #4

    Ran the Update Readiness tool (again), ran SFC (and, as posted above, there are no errors), tried updating WU again with the same 2 updates failing to install.

    KB2736422 - error 8E503FA (MS13-007: Description of the security update for the .NET Framework 3.5.1 on Windows 7 Service Pack 1 and Windows Server 2008 R2 Service Pack 1: January 8, 2013)
    KB2773072 - error 8E503FA (Update changes the game rating systems in Windows 7)
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    You have a number of major problems with your system - the CBS log shows
    Code:
     Line 35253: 2013-01-13 12:19:01, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 41714: 2013-01-13 12:19:04, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 41716: 2013-01-13 12:19:04, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 43245: 2013-01-13 12:19:06, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 43247: 2013-01-13 12:19:06, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 72120: 2013-01-13 12:19:20, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]
    ...and the CheckSUR log??
    When asked for data, please provide all that is requested - it makes life simpler for everyone.
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  8. Tru483
    Posts : 17
    Win7 Ultimate 64 bit
    Thread Starter
       New #6

    Sorry on the checkSUR log, it wasn't stated in the link you gave me, or maybe I just missed it. Just had woke up.
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  10. Tru483
    Posts : 17
    Win7 Ultimate 64 bit
    Thread Starter
       New #7

    If it's any help, I went thru event viewer just now and realized my hard drive has a bad block. I've ran chkdsk on it and it doesn't seem to be corrected. Oy. I am running RAID 0 array. Disregard if it doesn't play a role in correcting the WU issue.
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    At least it is clear of errors.

    It looks to me as if the SoftwareDistribution folder has some issues - and needs to be reset.
    run the fixit on the page here (not the one presented on the overlay when you open the page!)
    How do I reset Windows Update components?

    then reboot before attempting a Check For Updates at Windows Update - it will take some time.
    Attempt the install, and post back with details, and a new CBS.log (whether it works or not!)
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  12. Tru483
    Posts : 17
    Win7 Ultimate 64 bit
    Thread Starter
       New #9

    Had a hell of a time resetting everything, because on the link you provided, some things would not work. (or just wasn't there)

    It did do the trick though. Everything installed just fine. Attached is the recent CBS log. Now, what do I do with the folders I renamed to BAK? Are those safe to delete?

    And what caused the SoftwareDistribution folder to need to be reset in the first place?
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    Possibly something to do with this error set...
    Code:
     Line 39: 2013-01-13 21:15:46, Error                 CBS    Failed to verify if mum file \\?\c:\29a21939ec324bc8d9e9\Sandbox\WUClient-SelfUpdate-Core-TopLevel.cab\update.mum is vouched for by catalog \\?\c:\29a21939ec324bc8d9e9\Sandbox\WUClient-SelfUpdate-Core-TopLevel.cab\update.cat. [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
 Line 41: 2013-01-13 21:15:46, Error                 CBS    Failed to create internal package [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
 Line 56: 2013-01-13 21:15:46, Error                 CBS    Failed to verify if mum file \\?\c:\29a21939ec324bc8d9e9\Sandbox\WUClient-SelfUpdate-ActiveX.cab\update.mum is vouched for by catalog \\?\c:\29a21939ec324bc8d9e9\Sandbox\WUClient-SelfUpdate-ActiveX.cab\update.cat. [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
 Line 58: 2013-01-13 21:15:46, Error                 CBS    Failed to create internal package [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
 Line 73: 2013-01-13 21:15:46, Error                 CBS    Failed to verify if mum file \\?\c:\29a21939ec324bc8d9e9\Sandbox\WUClient-SelfUpdate-Aux-TopLevel.cab\update.mum is vouched for by catalog \\?\c:\29a21939ec324bc8d9e9\Sandbox\WUClient-SelfUpdate-Aux-TopLevel.cab\update.cat. [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
 Line 75: 2013-01-13 21:15:46, Error                 CBS    Failed to create internal package [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
    Keep the BAK files for a few days just in case, and see how the system behaves.
    I'd run a SFC and CheckSUR as well to see if it's brought any new errors to light.
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