FAILURE TO CONFIGURE WINDOWS 7 SERVICE PACK 1 x-64: Error 0x80070490

SherryMurphy · 13 Jan 2013

This has been an ongoing issue since my first attempt to configure it on 24 June 2011:
It always reboots @ 10% during the configuration; restarts @ 7% configuring, then fails completely @ 10%.
Error: ERROR_NOT_FOUND(0x80070490)

STEP 1:
Before attempting any fixes, this was the result after attempting to install Windows 7 Service Pack 1:

Code:

Installation was not successful

Element not found.
(Details)

Error: ERROR_NOT_FOUND(0x80070490)

Go online to learn more about this issue

STEP 2:
Followed the error hyperlink (Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2) to Microsoft’s troubleshooting page where the following steps were outlined:
(1) Run the System Update Readiness Tool
>> Downloaded and ran “Windows6.1-KB947821-v14-x64” on 01 January 2012
(2) Run a troubleshooter
(3) Turn off security programs

I followed these directions carefully and received the same error message after attempting to install and rebooting after each step.

STEP 3:
Conducted Google search on “Windows 7 Service Pack 1 unable to update” and found this forum/thread:
Windows 7 Service Pack 1 unable to update

Carefully reviewed the information given in #2 (Marsmimar’s suggestions on 24 Nov 2012) and performed the following:

>STEP 3.1A:
Performed a full scan with my updated anti-virus software (Norton 360).
Results were negative.

>STEP 3.1B:
Installed Malwarebytes Anti-Malware Free and performed a full scan. Removed “PUM.Hijack.StartMenu.”
Here is the log information:

Code:

Malwarebytes Anti-Malware (Trial) 1.70.0.1100
Malwarebytes : Free anti-malware download

Database version: v2013.01.13.01

Windows 7 x64 NTFS
Internet Explorer 9.0.8112.16421
Owner :: SMURPHY [administrator]

Protection: Enabled

2013-01-13 01:26:33
MBAM-log-2013-01-13 (07-24-20).txt

Scan type: Full scan (C:\|D:\|E:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 542242
Time elapsed: 1 hour(s), 30 minute(s), 8 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> No action taken.

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

>STEP 3.1C:
Installed HitmanPro and performed full scan. Attempted to remove 29 traces, but removal failed on all.
Here is the log information:

Code:

HitmanPro 3.7.0.185
www.hitmanpro.com

   Computer name . . . . : SMURPHY
   Windows . . . . . . . : 6.1.0.7600.X64/4
   User name . . . . . . : SMURPHY\Owner
   UAC . . . . . . . . . : Enabled
   License . . . . . . . : Trial (30 days left)

   Scan date . . . . . . : 2013-01-13 07:31:34
   Scan mode . . . . . . : Normal
   Scan duration . . . . : 6m 39s
   Disk access mode  . . : Direct disk access (SRB)
   Cloud . . . . . . . . : Internet
   Reboot  . . . . . . . : No

   Threats . . . . . . . : 0
   Traces  . . . . . . . : 29

   Objects scanned . . . : 2,126,567
   Files scanned . . . . : 35,084
   Remnants scanned  . . : 927,965 files / 1,163,518 keys

Potential Unwanted Programs _________________________________________________

   HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{80922ee0-8a76-46ae-95d5-bd3c3fe0708d}\ (Yontoo) -> Deleted
   HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}\ (Yontoo) -> Deleted
   HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}\ (Yontoo) -> Deleted

Cookies _____________________________________________________________________

   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:247realmedia.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:ad.360yield.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:ad.yieldmanager.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:adbrite.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:advertising.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:apmebf.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:at.atwola.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:atdmt.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:burstnet.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:casalemedia.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:collective-media.net
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:doubleclick.net
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:eset.122.2o7.net
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:fastclick.net
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:in.getclicky.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:invitemedia.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:kontera.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:mediaplex.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:questionmarket.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:revsci.net
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:ru4.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:serving-sys.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:specificclick.net
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:statcounter.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:track.prd.inpwrd.com
   C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:tribalfusion.com

>STEP 3.1D:
Installed SUPERAntispyware and performed a complete scan. Removed 75 tracking cookies.
Here is the log information:

Code:

SUPERAntiSpyware Scan Log
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Generated 01/13/2013 at 09:06 AM

Application Version : 5.6.1014

Core Rules Database Version : 9864
Trace Rules Database Version: 7676

Scan type       : Complete Scan
Total Scan Time : 01:18:03

Operating System Information
Windows 7 Home Premium 64-bit (Build 6.01.7600)
UAC On - Limited User

Memory items scanned      : 536
Memory threats detected   : 0
Registry items scanned    : 75844
Registry threats detected : 0
File items scanned        : 109673
File threats detected     : 75

Adware.Tracking Cookie
	.atdmt.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.atdmt.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.advertising.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.doubleclick.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.kontera.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.doubleclick.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.apmebf.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.mediaplex.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.imrworldwide.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.imrworldwide.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.collective-media.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.questionmarket.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.at.atwola.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.invitemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.invitemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.accounts.google.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.accounts.google.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	accounts.google.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.advertising.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.advertising.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	in.getclicky.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.advertising.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.advertising.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.serving-sys.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.serving-sys.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.specificclick.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.casalemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.casalemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.casalemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.casalemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.casalemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.casalemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.adbrite.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.burstnet.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.picadmedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.collective-media.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.adbrite.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.adbrite.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.adbrite.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.adbrite.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.clickbooth.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.tribalfusion.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.statcounter.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.revsci.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.revsci.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.questionmarket.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.questionmarket.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.adbrite.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.serving-sys.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.serving-sys.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.serving-sys.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.amazon-adsystem.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.invitemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.247realmedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.247realmedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.mediaplex.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	track.prd.inpwrd.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.eset.122.2o7.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.ru4.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.apmebf.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.fastclick.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.pcworldcommunication.122.2o7.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	.qnsr.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	o1.qnsr.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	www.qsstats.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	www.qsstats.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
	C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\SYSTEM@P100057.SUPERCLICK[1].TXT [ /P100057.SUPERCLICK ]

>STEP 3.1E:
Rebooted computer.
Attempted to install Windows 7 Service Pack 1 again. Configuration failed.
Received same error code:

Code:

Installation was not successful

Element not found.
(Details)

Error: ERROR_NOT_FOUND(0x80070490)

Go online to learn more about this issue

>STEP 3.2A:
Attempted to check for damaged or corrupt system files using the system file checker (SFC) in the elevated command prompt.
Encountered difficulties due to the Windows Update tool settings.

Modified Windows Update settings according to Microsoft Community’s directions in order to allow the SFC to run by:
(a) changing the settings to allow automatic download, but let me choose whether to install them; and
(b) running “services.msc” and changing the startup type from “automatic” to “manual” (for this process only).

>STEP 3.2B:
Performed a system file check scan using the Administrator Command Prompt “sfc /scannow.”
This was the result: “Windows Resource Protection did not find any integrity violations.”

Rebooted computer and attempted to install Windows 7 Service Pack 1 again. Configuration failed.
Received same error code:

Code:

Installation was not successful

Element not found.
(Details)

Error: ERROR_NOT_FOUND(0x80070490)

Go online to learn more about this issue

>>However, it finally installed one optional update that had failed to update since 15 April 2012:
“Synaptics - Input - Synaptics PS/2 Port TouchPad”

STEP 4:
Cried. Screamed. Threw a temper tantrum.
Raged against Windows-based systems.

STEP 5:
Had a chocolate shake.

STEP 6:
Joined “Windows Seven Forums.”

>STEP 6.1:
Followed “Windows Update Posting Instructions” Step 1.
>>Downloaded and ran SURT “Windows6.1-KB947821-v25-x64” on 13 January 2013.
>>Rebooted; installed Windows 7 Service Pack 1.
>>Again, to no avail and with the same error code, the configuration failed @ 10%.

>STEP 6.2:
Followed “Windows Update Posting Instructions” Step 2.
>>Result: “Windows Resource Protection did not find any integrity violations.”
>>Rebooted; installed Windows 7 Service Pack 1.
>>Again, to no avail and with the same error code, the configuration failed @ 10%.

>STEP 6.3:
Whined. Banged head against wall.
Pleaded, begged, and bargained with the computer gods.

>STEP 6.4:
Followed “Windows Update Posting Instructions” Steps 3 and 4.
>>Unfortunately, I was unable to upload everything in the CBS folder to a single .zip file as this error message pops up:

Code:

Your submission could not be processed because a security token was missing.
If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error.

>>Result: Each cabinet is housed within its own .zip file, except for one which is contained in the TextDocs.zip file.

>STEP 6.5:
Followed “Windows Update Posting Instructions” Step5.
>>Started this new thread in desperation and hope.

NoelDP · 13 Jan 2013

Conventional wisdom is that you are likely to have to do a repair install of the OS before updating to SP1.
Your CheckSUR log is clear
Your CBS log is regenerating at a high rate - which is not a very good sign - but the SFC scan produced no errors found.
I eventually found the SFC log in the CbsPersist_20130113214718.cab file - 180MB of data generated in less than 5 hours!

Here's a sample of some of the errors in that file.....

Code:

Line 12789: 2013-01-13 16:01:40, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 12972: 2013-01-13 16:05:40, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: ComponentsRemoved er=0x2
 Line 13569: 2013-01-13 16:05:46, Error                 CBS    SPI: (SPCVerifyTrust:1664)Failed to CryptCATAdminCalcHashFromFileHandle GLE=0x57
 Line 13577: 2013-01-13 16:05:46, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: UploadDisableFlag er=0x2
 Line 13580: 2013-01-13 16:05:46, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13581: 2013-01-13 16:05:46, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13582: 2013-01-13 16:05:46, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13583: 2013-01-13 16:05:46, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13634: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13636: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13638: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13640: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13642: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13644: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13646: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13648: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13664: 2013-01-13 16:07:40, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
 Line 13665: 2013-01-13 16:07:40, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
 Line 715107: 2013-01-13 16:19:45, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
 Line 715108: 2013-01-13 16:19:45, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
 Line 721670: 2013-01-13 16:24:17, Error                 CBS    Doqe: Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 721673: 2013-01-13 16:24:17, Error                 CBS    Shtd: Failed while processing non-critical driver operations queue. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 722216: 2013-01-13 16:25:56, Error                 CBS    Doqe: Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 722219: 2013-01-13 16:25:56, Error                 CBS    Startup: Failed while processing non-critical driver operations queue. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Code:

 Line 13587: 2013-01-13 16:06:59, Info                  CBS    SPI: Self trust verification failed for C:\e7b65ef3562a847b4bdb183ad419cf8d\1ff2e572b3dc38ef740bc4e06f6084c7\sdbapiu.dll.  0x57
 Line 13590: 2013-01-13 16:06:59, Info                  CBS    SPI: Self trust verification failed for C:\e7b65ef3562a847b4bdb183ad419cf8d\1ff2e572b3dc38ef740bc4e06f6084c7\acres.dll.  0x57
 Line 13593: 2013-01-13 16:06:59, Info                  CBS    SPI: Self trust verification failed for C:\Windows\AppPatch\acres.dll.  0x57
 Line 13594: 2013-01-13 16:06:59, Info                  CBS    SPI: SPC CAT verification failed for C:\Windows\AppPatch\acres.dll.  0x800b0100
 Line 13599: 2013-01-13 16:06:59, Info                  CBS    SPI: Self trust verification failed for C:\e7b65ef3562a847b4bdb183ad419cf8d\1ff2e572b3dc38ef740bc4e06f6084c7\drvmain.sdb.  0x57
 Line 13602: 2013-01-13 16:06:59, Info                  CBS    SPI: Self trust verification failed for C:\Windows\AppPatch\drvmain.sdb.  0x57
 Line 13607: 2013-01-13 16:06:59, Info                  CBS    SPI: Self trust verification failed for C:\e7b65ef3562a847b4bdb183ad419cf8d\1ff2e572b3dc38ef740bc4e06f6084c7\sysmain.sdb.  0x57
 Line 13610: 2013-01-13 16:06:59, Info                  CBS    SPI: Self trust verification failed for C:\Windows\AppPatch\sysmain.sdb.  0x57
 Line 13634: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13636: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13638: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13640: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13642: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13644: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13646: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13648: 2013-01-13 16:07:39, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 13664: 2013-01-13 16:07:40, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
 Line 13665: 2013-01-13 16:07:40, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
 Line 690732: 2013-01-13 16:13:20, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateFailed
 Line 701584: 2013-01-13 16:17:38, Info                  CBS    Setting RollbackFailed flag to 0
 Line 701593: 2013-01-13 16:17:38, Info                  CBS    Setting RollbackFailed flag to 0
 Line 715107: 2013-01-13 16:19:45, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
 Line 715108: 2013-01-13 16:19:45, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
 Line 715174: 2013-01-13 16:20:16, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 715268: 2013-01-13 16:20:45, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 716354: 2013-01-13 16:21:17, Info                  CBS    Failed to get session package state for package: Package_37_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 717185: 2013-01-13 16:21:46, Info                  CBS    Failed to get session package state for package: Package_37_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 718094: 2013-01-13 16:21:49, Info                  CBS    Failed to get session package state for package: Package_37_for_KB2756822~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 718438: 2013-01-13 16:22:18, Info                  CBS    Failed to get session package state for package: Package_57_for_KB2756822~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 718714: 2013-01-13 16:22:18, Info                  CBS    Failed to get session package state for package: Package_73_for_KB2756822~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 718811: 2013-01-13 16:22:18, Info                  CBS    Failed to get session package state for package: Package_74_for_KB2756822~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 719797: 2013-01-13 16:22:19, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 719873: 2013-01-13 16:22:48, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 721669: 2013-01-13 16:24:17, Info                  CBS    DriverUpdateUninstallUpdates failed [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 721670: 2013-01-13 16:24:17, Error                 CBS    Doqe: Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 721672: 2013-01-13 16:24:17, Info                  CBS    Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 721673: 2013-01-13 16:24:17, Error                 CBS    Shtd: Failed while processing non-critical driver operations queue. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 721674: 2013-01-13 16:24:17, Info                  CBS    Shtd: Rolling back KTM, because drivers failed.
 Line 721697: 2013-01-13 16:25:11, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
 Line 721698: 2013-01-13 16:25:11, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
 Line 721699: 2013-01-13 16:25:11, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6 [HRESULT = 0x80004005 - E_FAIL]
 Line 721700: 2013-01-13 16:25:11, Info                  CBS    SQM: Failed to start always sample upload. [HRESULT = 0x80004005 - E_FAIL]
 Line 721701: 2013-01-13 16:25:11, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
 Line 722215: 2013-01-13 16:25:56, Info                  CBS    DriverUpdateUninstallUpdates failed [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 722216: 2013-01-13 16:25:56, Error                 CBS    Doqe: Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 722218: 2013-01-13 16:25:56, Info                  CBS    Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 722219: 2013-01-13 16:25:56, Error                 CBS    Startup: Failed while processing non-critical driver operations queue. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 722220: 2013-01-13 16:25:56, Info                  CBS    Startup: Rolling back KTM, because drivers failed.
 Line 722221: 2013-01-13 16:25:56, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateStageDrivers | CbsExecuteStateFlagRollback | CbsExecuteStateFlagDriversFailed
 Line 722336: 2013-01-13 16:25:59, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateFailed

....etc. etc.

With the length of time that you've had this issue, I really think that your best bet is to attempt a repair install first - if it works, then you should have no problems installing SP1, so long as you proceed with care.

A few questions first - partly to see whether we can isolate the cause, and partly to ensure that a repair install goes smoothly.

1) What Anti-Virus is currently installed? - what other AV's have EVER been installed on this machine? (including any installed by the manufacturer)
2) What other security software is installed?
3) Are you still getting other updates through Windows update? - if not, when were the last ones successfully installed (other than MSE definition updates, if installed)

SherryMurphy · 14 Jan 2013

Hi, Noel.

Thank you so much for responding so quickly. Here are the answers to your questions:

(1) Norton 360 is my anti-virus program; it’s the only AV I’ve run on this laptop until yesterday when I installed trial versions of second opinion software Malwarebytes Anti-Malware, HitmanPro, & SUPERAntispyware. I don’t remember if there were any other AV programs installed when I bought this laptop. However, I seem to recall removing AVG and McAfee @ one point, though I can’t recall if it was on this laptop or another one.

(2) Other than what is provided in (1) above, no other security software has been or is installed.

(3) Yes, many other updates come through just fine. However, after reviewing my update history, it’s evident that severe problems with updating began in May 2011 as a litany of security updates and Windows 7 updates all failed. Since then, the failed updates have been peppered with successful updates. (I’m not sure this will help, but I’ve attached screen shots of the update history for your review.)

Thank you, again, for your help with this persistent problem.

Best,
Sherry