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#1
FAILURE TO CONFIGURE WINDOWS 7 SERVICE PACK 1 x-64: Error 0x80070490
This has been an ongoing issue since my first attempt to configure it on 24 June 2011:
It always reboots @ 10% during the configuration; restarts @ 7% configuring, then fails completely @ 10%.
Error: ERROR_NOT_FOUND(0x80070490)
STEP 1:
Before attempting any fixes, this was the result after attempting to install Windows 7 Service Pack 1:
Code:Installation was not successful Element not found. (Details) Error: ERROR_NOT_FOUND(0x80070490) Go online to learn more about this issue
STEP 2:
Followed the error hyperlink (Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2) to Microsoft’s troubleshooting page where the following steps were outlined:
(1) Run the System Update Readiness Tool
>> Downloaded and ran “Windows6.1-KB947821-v14-x64” on 01 January 2012
(2) Run a troubleshooter
(3) Turn off security programs
I followed these directions carefully and received the same error message after attempting to install and rebooting after each step.
STEP 3:
Conducted Google search on “Windows 7 Service Pack 1 unable to update” and found this forum/thread:
Windows 7 Service Pack 1 unable to update
Carefully reviewed the information given in #2 (Marsmimar’s suggestions on 24 Nov 2012) and performed the following:
>STEP 3.1A:
Performed a full scan with my updated anti-virus software (Norton 360).
Results were negative.
>STEP 3.1B:
Installed Malwarebytes Anti-Malware Free and performed a full scan. Removed “PUM.Hijack.StartMenu.”
Here is the log information:
>STEP 3.1C:Code:Malwarebytes Anti-Malware (Trial) 1.70.0.1100 Malwarebytes : Free anti-malware download Database version: v2013.01.13.01 Windows 7 x64 NTFS Internet Explorer 9.0.8112.16421 Owner :: SMURPHY [administrator] Protection: Enabled 2013-01-13 01:26:33 MBAM-log-2013-01-13 (07-24-20).txt Scan type: Full scan (C:\|D:\|E:\|) Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 542242 Time elapsed: 1 hour(s), 30 minute(s), 8 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 1 HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> No action taken. Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end)
Installed HitmanPro and performed full scan. Attempted to remove 29 traces, but removal failed on all.
Here is the log information:
>STEP 3.1D:Code:HitmanPro 3.7.0.185 www.hitmanpro.com Computer name . . . . : SMURPHY Windows . . . . . . . : 6.1.0.7600.X64/4 User name . . . . . . : SMURPHY\Owner UAC . . . . . . . . . : Enabled License . . . . . . . : Trial (30 days left) Scan date . . . . . . : 2013-01-13 07:31:34 Scan mode . . . . . . : Normal Scan duration . . . . : 6m 39s Disk access mode . . : Direct disk access (SRB) Cloud . . . . . . . . : Internet Reboot . . . . . . . : No Threats . . . . . . . : 0 Traces . . . . . . . : 29 Objects scanned . . . : 2,126,567 Files scanned . . . . : 35,084 Remnants scanned . . : 927,965 files / 1,163,518 keys Potential Unwanted Programs _________________________________________________ HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{80922ee0-8a76-46ae-95d5-bd3c3fe0708d}\ (Yontoo) -> Deleted HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}\ (Yontoo) -> Deleted HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}\ (Yontoo) -> Deleted Cookies _____________________________________________________________________ C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:247realmedia.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:ad.360yield.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:ad.yieldmanager.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:adbrite.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:advertising.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:apmebf.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:at.atwola.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:atdmt.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:burstnet.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:casalemedia.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:collective-media.net C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:doubleclick.net C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:eset.122.2o7.net C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:fastclick.net C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:in.getclicky.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:invitemedia.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:kontera.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:mediaplex.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:questionmarket.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:revsci.net C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:ru4.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:serving-sys.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:specificclick.net C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:statcounter.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:track.prd.inpwrd.com C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cookies:tribalfusion.com
Installed SUPERAntispyware and performed a complete scan. Removed 75 tracking cookies.
Here is the log information:
>STEP 3.1E:Code:SUPERAntiSpyware Scan Log SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware! Generated 01/13/2013 at 09:06 AM Application Version : 5.6.1014 Core Rules Database Version : 9864 Trace Rules Database Version: 7676 Scan type : Complete Scan Total Scan Time : 01:18:03 Operating System Information Windows 7 Home Premium 64-bit (Build 6.01.7600) UAC On - Limited User Memory items scanned : 536 Memory threats detected : 0 Registry items scanned : 75844 Registry threats detected : 0 File items scanned : 109673 File threats detected : 75 Adware.Tracking Cookie .atdmt.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .atdmt.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .advertising.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .doubleclick.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .kontera.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .doubleclick.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .apmebf.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .mediaplex.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .imrworldwide.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .imrworldwide.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .collective-media.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .questionmarket.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .at.atwola.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .invitemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .invitemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .accounts.google.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .accounts.google.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] accounts.google.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .advertising.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .advertising.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] in.getclicky.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .advertising.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .advertising.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .serving-sys.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .serving-sys.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .specificclick.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .casalemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .casalemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .casalemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .casalemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .casalemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .casalemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .adbrite.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .burstnet.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .picadmedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .collective-media.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .adbrite.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .adbrite.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .adbrite.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .adbrite.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .clickbooth.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .tribalfusion.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .statcounter.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .revsci.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .revsci.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .questionmarket.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .questionmarket.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .adbrite.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .serving-sys.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .serving-sys.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .serving-sys.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .amazon-adsystem.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .invitemedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] ad.yieldmanager.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .247realmedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .247realmedia.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .mediaplex.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] track.prd.inpwrd.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .eset.122.2o7.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .ru4.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .apmebf.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .fastclick.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .pcworldcommunication.122.2o7.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .qnsr.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] o1.qnsr.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] www.qsstats.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] www.qsstats.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\SYSTEM@P100057.SUPERCLICK[1].TXT [ /P100057.SUPERCLICK ]
Rebooted computer.
Attempted to install Windows 7 Service Pack 1 again. Configuration failed.
Received same error code:
>STEP 3.2A:Code:Installation was not successful Element not found. (Details) Error: ERROR_NOT_FOUND(0x80070490) Go online to learn more about this issue
Attempted to check for damaged or corrupt system files using the system file checker (SFC) in the elevated command prompt.
Encountered difficulties due to the Windows Update tool settings.
Modified Windows Update settings according to Microsoft Community’s directions in order to allow the SFC to run by:
(a) changing the settings to allow automatic download, but let me choose whether to install them; and
(b) running “services.msc” and changing the startup type from “automatic” to “manual” (for this process only).
>STEP 3.2B:
Performed a system file check scan using the Administrator Command Prompt “sfc /scannow.”
This was the result: “Windows Resource Protection did not find any integrity violations.”
Rebooted computer and attempted to install Windows 7 Service Pack 1 again. Configuration failed.
Received same error code:
>>However, it finally installed one optional update that had failed to update since 15 April 2012:Code:Installation was not successful Element not found. (Details) Error: ERROR_NOT_FOUND(0x80070490) Go online to learn more about this issue
“Synaptics - Input - Synaptics PS/2 Port TouchPad”
STEP 4:
Cried. Screamed. Threw a temper tantrum.
Raged against Windows-based systems.
STEP 5:
Had a chocolate shake.
STEP 6:
Joined “Windows Seven Forums.”
>STEP 6.1:
Followed “Windows Update Posting Instructions” Step 1.
>>Downloaded and ran SURT “Windows6.1-KB947821-v25-x64” on 13 January 2013.
>>Rebooted; installed Windows 7 Service Pack 1.
>>Again, to no avail and with the same error code, the configuration failed @ 10%.
>STEP 6.2:
Followed “Windows Update Posting Instructions” Step 2.
>>Result: “Windows Resource Protection did not find any integrity violations.”
>>Rebooted; installed Windows 7 Service Pack 1.
>>Again, to no avail and with the same error code, the configuration failed @ 10%.
>STEP 6.3:
Whined. Banged head against wall.
Pleaded, begged, and bargained with the computer gods.
>STEP 6.4:
Followed “Windows Update Posting Instructions” Steps 3 and 4.
>>Unfortunately, I was unable to upload everything in the CBS folder to a single .zip file as this error message pops up:
>>Result: Each cabinet is housed within its own .zip file, except for one which is contained in the TextDocs.zip file.Code:Your submission could not be processed because a security token was missing. If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error.
>STEP 6.5:
Followed “Windows Update Posting Instructions” Step5.
>>Started this new thread in desperation and hope.
Last edited by SherryMurphy; 14 Jan 2013 at 11:48.