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Windows 7: Windows Update error 80070643 - Can not install updates

18 Jan 2013   #11

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Please run a new SFC /SCANNOW, and post the new CBS.log file - it may show changes

My System SpecsSystem Spec
18 Jan 2013   #12

Windows 7 Ultimate 64bit

scf/scannow found did not find any integrity violations
My System SpecsSystem Spec
18 Jan 2013   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

This appears to be the critical error.
2013-01-18 15:10:59, Error CSI 00000019 (F) STATUS_RM_NOT_ACTIVE #27399# from Windows::Rtl::SystemImplementation:irectFileSystemProvider::SysCreateFile(flags = (AllowFileNotFound|AllowSharingViolation|AllowAccessDenied|AllowTransactionalConflict|0x00000400), handle = {provider=NULL, handle=0}, da = (DELETE|SYNCHRONIZE|FILE_READ_ATTRIBUTES|FILE_WRITE_ATTRIBUTES), oa = @0x13ff518->OBJECT_ATTRIBUTES {s:24; rd:NULL; on:[134]"\SystemRoot\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest"; aOBJ_CASE_INSENSITIVE)}, iosb = @0x13ff540, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)

Please run the following commands and post the results...

DIR C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest
ICACLS C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest
ATTRIB C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest

Then please run the Fixit from this KB article - Error message when you try to install a Windows update, a hotfix, or a service pack after you perform System Restore in Windows Vista: "0x80071A91" and reboot.
Try Windows Update again.
My System SpecsSystem Spec

18 Jan 2013   #14

Windows 7 Ultimate 64bit

results from the commands:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>DIR C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-c
Volume in drive C has no label.
Volume Serial Number is CA8D-7CCB

Directory of C:\Windows\WinSxS\Backup

07/13/2009 10:56 PM 2,440 x86_microsoft-windows-w..ient-core.resour
1 File(s) 2,440 bytes
0 Dir(s) 174,870,548,480 bytes free

C:\windows\system32>ICACLS C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ien

364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest NT SERVICE\TrustedInstalle




Successfully processed 1 files; Failed processing 0 files

C:\windows\system32>ATTRIB C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ien

A C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resourc


results from the fixit:
The fixit failed on two separate attempts. The image attached is the error message I received.

results from windows update:
same error

Thank you for the continued support in trying to isolate and resolve this issue
My System SpecsSystem Spec
18 Jan 2013   #15

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

I'll have to review this in the morning - it's too late now.
My System SpecsSystem Spec

 Windows Update error 80070643 - Can not install updates

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