Windows Update error 80070643 - Can not install updates

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #11

    Please run a new SFC /SCANNOW, and post the new CBS.log file - it may show changes
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  3. dewviking
    Posts : 17
    Windows 7 Ultimate 64bit
    Thread Starter
       New #12

    scf/scannow found did not find any integrity violations
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #13

    This appears to be the critical error.
    2013-01-18 15:10:59, Error CSI 00000019 (F) STATUS_RM_NOT_ACTIVE #27399# from Windows::Rtl::SystemImplementation:irectFileSystemProvider::SysCreateFile(flags = (AllowFileNotFound|AllowSharingViolation|AllowAccessDenied|AllowTransactionalConflict|0x00000400), handle = {provider=NULL, handle=0}, da = (DELETE|SYNCHRONIZE|FILE_READ_ATTRIBUTES|FILE_WRITE_ATTRIBUTES), oa = @0x13ff518->OBJECT_ATTRIBUTES {s:24; rd:NULL; on:[134]"\SystemRoot\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest"; aOBJ_CASE_INSENSITIVE)}, iosb = @0x13ff540, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
    [gle=0xd0190005]


    Please run the following commands and post the results...

    DIR C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest
    ICACLS C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest
    ATTRIB C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest


    Then please run the Fixit from this KB article - Error message when you try to install a Windows update, a hotfix, or a service pack after you perform System Restore in Windows Vista: "0x80071A91" and reboot.
    Try Windows Update again.
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  6. dewviking
    Posts : 17
    Windows 7 Ultimate 64bit
    Thread Starter
       New #14

    results from the commands:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\windows\system32>DIR C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-c
    ore.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest
    Volume in drive C has no label.
    Volume Serial Number is CA8D-7CCB

    Directory of C:\Windows\WinSxS\Backup

    07/13/2009 10:56 PM 2,440 x86_microsoft-windows-w..ient-core.resour
    ces_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest
    1 File(s) 2,440 bytes
    0 Dir(s) 174,870,548,480 bytes free

    C:\windows\system32>ICACLS C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ien
    t-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest

    C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resources_31bf3856ad
    364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest NT SERVICE\TrustedInstalle
    rI)(F)

    BUILTIN\AdministratorsI)
    (RX)

    NT AUTHORITY\SYSTEMI)(RX
    )

    BUILTIN\UsersI)(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\windows\system32>ATTRIB C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ien
    t-core.resources_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest

    A C:\Windows\WinSxS\Backup\x86_microsoft-windows-w..ient-core.resourc
    es_31bf3856ad364e35_7.3.7600.16385_en-us_85fb37620804197a.manifest

    C:\windows\system32>

    results from the fixit:
    The fixit failed on two separate attempts. The image attached is the error message I received.

    results from windows update:
    same error



    Thank you for the continued support in trying to isolate and resolve this issue
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #15

    I'll have to review this in the morning - it's too late now.
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