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This computer is not running genuine windows
Hello I'm having a problem where I get the "This computer is not running genuine windows" popup. This only started recently (maybe a month at most). I bought the computer about 2 years ago and I've never had a problem since, I have my windows code so I know that its legit. The problem with this is that when I follow the link to the windows 7 website and try to authorise my windows it says something along the lines of: "the windows files either aren't installed properly or they've been modified or changed". It then prompts me to buy a new windows key, when I already have a legal key.
Anyway here's my diagnostic report:
Any help would be greatly appreciated :) thanks for reading.Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE22 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-M3DJT-4J3WC-733WD Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A= Windows Product ID: 00371-OEM-8992671-00524 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {B0BADFB1-DC21-4D87-9696-1407EC29E2EA}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120830-0333 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{B0BADFB1-DC21-4D87-9696-1407EC29E2EA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2011844181-347378235-2432424764</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System Vostro 3750</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="6"/><Date>20120222000000.000000+000</Date></BIOS><HWID>AAB53B07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00178-926-700524-02-1033-7600.0000-2002011 Installation ID: 000102564343947266482151898594543440555481603644988800 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 733WD License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 19/01/2013 14:15:28 Windows Activation Technologies--> HrOffline: 0x8004FE22 HrOnline: N/A HealthStatus: 0x0000000000004000 Event Time Stamp: 1:18:2013 20:58 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui HWID Data--> HWID Hash Current: NAAAAAIAAQABAAIAAAABAAAABAABAAEA6GEOPvImdxbY2BqiYErSu7CDqvf6PXzisFsucw== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL QA09 FACP DELL QA09 HPET DELL QA09 BOOT MCFG DELL QA09 SLIC DELL QA09 SSDT DELL PtidDevc ASF! DELL QA09 SSDT DELL PtidDevc SSDT DELL PtidDevc SSDT DELL PtidDevc UEFI DELL QA09 UEFI DELL QA09 UEFI DELL QA09