My computer shut down while installing updates


  1. Posts : 4
    windows 7 home premium 32bit
       #1

    My computer shut down while installing updates


    Hi, my brand new Asus ultrabook was installing updates, got to 30-40% and the screen turned off. I waited for about 30-40 mins but nothing changed so i turned it off from the button. Tried holding it down several times, and turning it back on and off but nothing changed. I can hear it loads windows and i have blindly managed to type my password and i've even heard skype load so it must be working properlu besides the dark monitor. Please help out!
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    This sounds like a hardware problem - or you've accidently flipped the switch to put the signal to the VGA output for an external monitor.
    What happens if you press Fn+F8 ( a common key combo to switch between the onboard and external monitor)?

    Do you see the BIOS POST screen at all?
    If not, then you have a hardware problem, and need to contact the manufacturer for assistance.
      My Computer


  3. Posts : 4
    windows 7 home premium 32bit
    Thread Starter
       #3

    I have tried fn+f8 and it won't come on. I can't see anything at all. Just a dark screen. I guess i'll have to ship it off to be serviced. Thanks a lot.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Do you see the BIOS POST screen at all when you switch on? - if not, it's hardware.
      My Computer


  5. Posts : 4
    windows 7 home premium 32bit
    Thread Starter
       #5

    I don't know what a bios post is but it sounds like something i should have been able to see. No there hasn't been anything on it since it went dark. When i do fn+f8 there is a barely visible flick, but nothing comes on.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    It sounds like either the backlight has gone, or the inverter.
    It's a workshop/replacement job, I'm afraid - phone the manufacturer's warranty support, and get them on the job.
      My Computer


  7. Posts : 4
    windows 7 home premium 32bit
    Thread Starter
       #7

    Will do. Thanks a lot
      My Computer


 

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