Windows Update Error 8007065E on Update KB2761217

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  1. Yoha
    Posts : 7
    Windows 7 Home Premium x64
       New #1

    Windows Update Error 8007065E on Update KB2761217


    Greetings,

    I am unable to install "Update for Windows 7 for x64-based Systems (KB2761217)" and get "Error Code 8007065E" after the update finishes downloading and attempts to install. See attached for the logs and a screenshot of the error.


    Thanks!
    Yoha
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    You have some errors in the CheckSUR log which are likely causing your problem - for ease of access, I'll put them here....
    Code:
    Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-g..validatefntcache-06_31bf3856ad364e35_6.1.7601.22118_none_a7612cac4a5ea0e2.manifest
 winsxs\manifests\amd64_microsoft-windows-g..validatefntcache-06_31bf3856ad364e35_6.1.7600.17130_none_a4d38ecd3432052f.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-calibri_31bf3856ad364e35_6.1.7600.17130_none_46cc128a0951a80d.manifest
 winsxs\manifests\amd64_microsoft-windows-g..validatefntcache-06_31bf3856ad364e35_6.1.7600.21329_none_a57100044d3f6a3e.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-calibri_31bf3856ad364e35_6.1.7601.22118_none_4959b0691f7e43c0.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-calibri_31bf3856ad364e35_6.1.7601.17959_none_48a5fc16067ff9cf.manifest
 winsxs\manifests\amd64_microsoft-windows-g..validatefntcache-06_31bf3856ad364e35_6.1.7601.17959_none_a6ad7859316056f1.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-calibri_31bf3856ad364e35_6.1.7600.21329_none_476983c1225f0d1c.manifest
 servicing\packages\Package_1_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_4_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_4_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_6_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_6_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_9_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_9_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2761217_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2761217_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2761217_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2761217_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_4_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_4_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_6_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_6_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_9_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_9_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2761217_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2761217_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2761217_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2761217_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat

    Your SFC scan is apparently clear..

    I'll post a fix protocol later for you.
      My Computer
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    I've uploaded a file - yohaa.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder yohaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer
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  6. Yoha
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #4

    Sorry, but I am getting the following error "This item might not exist or is no longer available." when I try to download from that link.
      My Computer
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    Sorry about that - technical hitch
    Here's the right link....
    Noel's SkyDrive
      My Computer
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  8. Yoha
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #6

    Thanks, I ran it again. See attached files.
      My Computer
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Great - the CheckSUR is now clear of errors.
    Just to be on the safe side, please run another SFC report - it should come back 'no errors'.
    Assuming it does, try Windows update now, first doing a manual check for updates.
      My Computer
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  11. Yoha
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #8

    The SFC report came back with no errors. I clicked on "Check for updates" and then tried to install the update (KB2761217) but it came back with the same error (8007065E).
      My Computer
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    OK- it's now probably worth running the fixit from here Fix the problem with Microsoft Windows Update that is not working
      My Computer
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  13. Yoha
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #10

    I ran the "Fix it" program and have the results attached but it did not solve the updating problem.
      My Computer
    Quote Quote

 
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