Hi Noel,
Apparently, Samsung does not have such a thing..
"Thank you for contacting Samsung SSD support regarding your inquiries. Unfortunately Samsung currently does not have a diagnostics utility. We apologize for the inconvenience.
Thank You".
I will now see if I can return it; highly unlikely..
Jim
What's the model number for the drive? I haven't been able to find anything on their site, either.
Samsung's support for anything they manufacture appears to be pretty minimal - they won't even provide backup disks as required by their license agreements.
Hi Noel,
Yes, I'm not very impressed! It is a Samsung 830 Series MZ-7PC128D. I'm not sure if I am allowed to post links, however, I'll post the one I have for the Samsung US site:
Support - Solid State Drives MZ-7PC128D | Samsung Memory & Storage
On this site, you will see info on "Magician Software". I did not install this, because there was conflicting information on it.
Thanks Noel.
Jim
I can try installing the Magician software (ver 4) and see what happens.
Thanks Noel.
Hi Noel,
I ran the software, and did a screen capture of the drive information and a performance benchmark. There is tweaks that can be done, however, I can't get to them tonight. It reports that the drive health status is good (green).
Hi Noel,
I wanted to let you know I received a new message from Samsung:
"Thank you for contacting Samsung SSD Support regarding your concerns and inquiries. We apologize for any inconvenience this may be causing you. If you'd like to exchange this unit, email ******** and inform him that you'd like to RMA this drive. He may ask you some further questions to help resolve your issue because if the technicians find there is nothing wrong with the unit, it will be returned to you.
Thank you for your understanding."
My question is.. Do I backup this drive onto a portable drive, erase the SSD drive and send it back for them to check? (The thing is... it showed it was 'good' in the screen captures I posted, so I don't know what to do...)
I hope this makes sense...
Any suggestions would be greatly appreciated!
Thanks so much for any assistance; I promise, I will leave you alone!! lol... ;-)
I know nothing worth repeating about SSD's - I've never had a chance to play with one yet, and haven't had to deal with problems involving them much.
I'll flag it to the techies here and see if they have any input...
Even though the SSD passed Samsung's test, the test could be in error.
If Samsung is willing to send you an RMA, I would follow your heart, back-up the drive, erase, and have them check it out.My question is.. Do I backup this drive onto a portable drive, erase the SSD drive and send it back for them to check? (The thing is... it showed it was 'good' in the screen captures I posted, so I don't know what to do...)
I hope this makes sense...
At the worst you would get your old drive back (maybe refurbished), at the best they will send you a new one.
Carling43, the numbers you posted... The reads seem to be good, but the write numbers are very low. The IOPS are about right on both. I agree with Anak, I would RMA the drive if they offered. Other than time, you have nothing to lose by doing so.
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