Update failed

herself · 21 Feb 2013

sure here

NoelDP · 21 Feb 2013

Thanks - now all I have to do is work out what happened :)

micki · 22 Feb 2013

Noel, see logfile attached.Attachment 256396

NoelDP · 22 Feb 2013

That upload doesn't seem to have worked??

micki · 22 Feb 2013

try again: Attachment 256408

herself · 22 Feb 2013

ok ill run it again 2 updates installed just the 'one note' didnt work last time.
Something new is happening I have a magic jack phone that plugs into my laptop. now when i boot up and plug in the magic jack phone the message you get when you put your sd memory card is popping up and saying there are no new photos or videos on this device..yet my sd card from camera will not work in its card reader slot it seems the laptop is reading the magic jack thingy as a memory card for camera ????

herself · 22 Feb 2013

sorry that should have said * i ran it again
attachment here

NoelDP · 23 Feb 2013

Please do yourself a favour - and your computer - and uninstall Advanced System Care and IOBit Malware Fighter.
Both are rip-offs (bad ones) of other software, and are more likely to cause problems than cure them.

You appear to have Rogers AV/Firewall/AM installed - but disabled - as well as having MSE installed.
With the Rogers software disabled - is the Windows Firewall enabled, or not?
I would recommend uninstalling the Rogers software, and enabling the Windows Firewall.

herself · 23 Feb 2013

Rogers was an old internet service provider I had, it no longer shows in my uninstall programs list
It show in 'services' only, but I don't see a way to uninstall it.
MSE firewall is enabled .
I have uninstalled IOBIT.
Thankyou for the advice much appreciated.

NoelDP · 23 Feb 2013

Try using Revo Uninstaller to get rid of the remains - if it can find them.
Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall

Other than that...
The Rogers software appears to be provided by RadialPoint - you should contact Rogers to ask for manual removal instructions, or see the following search results...
ActiveKB Knowledgebase

I see that at least part of the package is provided by AVG - so it may be worth running the AVG removal tools

Download tools and utilities | AVG UK
download and run the AVG Identity Protection removal tool and reboot before running the 64-bit AVG 2012 remover