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laptop says copy of windows 7 not genuine but it is genuine
Recently a note has appeared on bottom right of screen on my laptop which says-This copy of windows is not genuine.
I know for a fact it is genuine as i only purchased it 0n the 3rd December 2010.
I have not had any problems with it until the note appeared on my laptop last week.
Can someone tell me how i can correct this please.
Many thanks
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0xc004c4a2 Windows Product Key: *****-*****-RGMWC-2W4GQ-VMY3P Windows Product Key Hash: R/80Ctxj8g/bq/IlJx/wyVh0ccg= Windows Product ID: 00426-068-2899473-86248 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.001 ID: {784FE444-1C30-4FF1-A7D4-04470D64E265}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.120830-0333 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\Edwin\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Allowed Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{784FE444-1C30-4FF1-A7D4-04470D64E265}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VMY3P</PKey><PID>00426-068-2899473-86248</PID><PIDType>5</PIDType><SID>S-1-5-21-1962476642-126237349-512853831</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5315 </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>V1.42</Version><SMBIOSVersion major="2" minor="4"/><Date>20080611000000.000000+000</Date></BIOS><HWID>2F8C3307018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Ultimate edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00426-00172-068-289947-00-2057-7600.0000-1262011 Installation ID: 014433682543910041500432193701580974643095558863557082 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: VMY3P License Status: Notification Notification Reason: 0xC004F200 (non-genuine). Remaining Windows rearm count: 4 Trusted time: 03/02/2013 19:45:11 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C4A2 HealthStatus: 0x0000000000000000 Event Time Stamp: 2:3:2013 11:48 ActiveX: Not Registered - 0x80040154 Admin Service: Not Registered - 0x80040154 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NgAAAAEABAABAAIAAAABAAAAAwABAAEAeqjoJfimBgxGg7x5dDteSMJGAKc2YQw3Tgrkq7IN OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x0 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ACRSYS ACRPRDCT FACP ACRSYS ACRPRDCT HPET ACRSYS ACRPRDCT MCFG ACRSYS ACRPRDCT SLIC ACRSYS ACRPRDCT SSDT PmRef Cpu0Cst SSDT PmRef Cpu0Cst SSDT PmRef Cpu0Cst
Last edited by runner2; 03 Feb 2013 at 14:51.