Windows update not updating


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    Windows update not updating


    Toshiba Satellite S875D
    AMD A10-4600M APU w/ Radeon HD Graphics - 2.30 GHz Ram 6 GB
    OS - Windows 7 home premium SP1 64 bit (6.1, build 7601)

    I'm having problems with windows update. Since about the end of January windows update is only listing the following updates:
    Security Update for Microsoft Silverlight (KB2690729) Download size: 6.0 MB
    Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB2538242) Download size: 2.6 MB
    Security Update for Microsoft Visual C++ 2010 Redistributable Package (KB2467173) Download size: 18.4 MB

    I went ahead and installed the Visual C++ 2005 and 2010 updates. (I ignored silverlight). The 2005 update showed that it installed successfully, the 2010 update failed with error 64C. I let it go for a few days but when I checked for new updates, the same 3 were listed. I inadvertently ran the updates again, with the same result. (as of today, 02/10/13, the same updates are listed). I investigated the C++ 2010 update failure and found several solutions (none have worked for me).

    One solution was to remove the 2010 update -
    MS Visual C++ 2010 x64 redistributable - 10.0.30319 installed 08/10/2012
    MS Visual C++ 2010 x86 redistributable - 10.0.30319 installed 08/10/2012

    Notice the install date, I purchased this computer December 2012. Of course, when I try to delete the programs, I get the message that the msi program is not found and I do not have it any longer. One suggestion was to download the redistributable program directly and run a repair. Naturally this failed because I do not have the msi program and remove doesn't work either because of the missing msi. Since the 2010 package was installed before I bought the computer I don't have a restore point to go back to.

    I have the same problem with the 2005 package, but I do have a restore point to go back to if I have to.

    So, this is what I have done so far:
    - ran SURT (no errors found)
    - ran sfc /scannow (no problems found)
    - ran the 'fix windows update' from control panel. it did report that there was a problem and it was fixed?
    - ran several virus scans (nothing found)
    - ran ccleaner to check for registry problems or discrepancies (none found)
    - completed How do I reset Windows Update components? 'reset windows update components' (a few of
    the dll's were not found)
    - downloaded and tried to run the visual C++ 2010 redist package x64 and x86 (did not work due to
    missing msi program)
    - tried running the update from safe boot (same result)
    - removed folders from c:\windows\softwaredistribution; rebooted and reran windows update and it came back with the same 3 updates. also, my history log is gone. I only moved the folders so if someone can tell me which folder has the history file I would appreciate it.

    Before I go any further (and maybe really screw things up worse) I really would appreciate any other ideas. And, by the way, what happened to the $ntuninstallkb files?

    Here's the checksur log (it's short) The CBS log is attached.
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 17.0
    2013-02-08 21:16

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 789
    No errors detected
    =====================================

    TIA, Crystal
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    The first response here will probably help you....
    Update kb2467173 error code 64c
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Sorry, Noel, been there, done that.

    the Fixit on this page: How to fix MSI software update registration corruption issues is not valid for my OS. Is there another choice?
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    So far as I know, that fixit should also work in Windows 7 - it has an almost identical structure to Vista.
    It didn't complain when I ran it in my test rig.
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Update:
    I was able to use the fixit for the MSI software update registration corruption issue to remove both the C++ 2005 and 2010 packages. I did not have time to try to re-apply either package yesterday.

    Today, when I logged on, windows update had a new list of updates for me. However, both the C++ updates were not listed. I'm not sure if I need these 2 packages but I'll see how it goes before I look at them again.

    At least windows update is updating and the registry is cleaned up.

    Thanks a bunch
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    You're welcome - good luck.
      My Computer


 

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