Problem: Build 7601 this copy of windows is not genuine


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    Problem: Build 7601 this copy of windows is not genuine


    Hello!
    I've been experiencing this problem (Build 7601, questa copia di windows non è autentica - I'm italian) since Windows did some automatic updates. Then the system rebooted and performed a scandisk.
    After that Windows started to say that I'm not using a genuine copy of the OS.
    This is the original Windows (Windows 7 Home Premium) which came with the machine (an HP Pavilion DV6).
    I really don't know what to do.

    Here's the MGADiag report:
    Code:
    Diagnostic Report (1.9.0027.0):
     -----------------------------------------
     Windows Validation Data-->
      
     Validation Code: 50
     Cached Online Validation Code: 0x0
     Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
     Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
     Windows Product ID: 00359-OEM-8992687-00010
     Windows Product ID Type: 2
     Windows License Type: OEM SLP
     Windows OS version: 6.1.7601.2.00010300.1.0.003
     ID: {9C36B045-8419-42F5-846C-1F7E658C6E55}(3)
     Is Admin: Yes
     TestCab: 0x0
     LegitcheckControl ActiveX: N/A, hr = 0x80070002
     Signed By: N/A, hr = 0x80070002
     Product Name: Windows 7 Home Premium
     Architecture: 0x00000009
     Build lab: 7601.win7sp1_gdr.130104-1431
     TTS Error: 
     Validation Diagnostic: 
     Resolution Status: N/A
      
     Vista WgaER Data-->
     ThreatID(s): N/A, hr = 0x80070002
     Version: N/A, hr = 0x80070002
      
     Windows XP Notifications Data-->
     Cached Result: N/A, hr = 0x80070002
     File Exists: No
     Version: N/A, hr = 0x80070002
     WgaTray.exe Signed By: N/A, hr = 0x80070002
     WgaLogon.dll Signed By: N/A, hr = 0x80070002
      
     OGA Notifications Data-->
     Cached Result: N/A, hr = 0x80070002
     Version: N/A, hr = 0x80070002
     OGAExec.exe Signed By: N/A, hr = 0x80070002
     OGAAddin.dll Signed By: N/A, hr = 0x80070002
      
     OGA Data-->
     Office Status: 102
     Microsoft Office Home and Student 2007 - 100 Genuine
     OGA Version: N/A, 0x80070002
     Signed By: N/A, hr = 0x80070002
     Office Diagnostics:  77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
      
     Browser Data-->
     Proxy settings: N/A
     User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
     Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
     Download signed ActiveX controls: Prompt
     Download unsigned ActiveX controls: Disabled
     Run ActiveX controls and plug-ins: Allowed
     Initialize and script ActiveX controls not marked as safe: Disabled
     Allow scripting of Internet Explorer Webbrowser control: Disabled
     Active scripting: Allowed
     Script ActiveX controls marked as safe for scripting: Allowed
      
     File Scan Data-->
      
     Other data-->
     Office Details:  <GenuineResults><MachineData><UGUID>{9C36B045-8419-42F5-846C-1F7E658C6E55}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3899267301-2096270330-3359045813</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP   Pavilion dv6 Notebook  PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.36</Version><SMBIOSVersion   major="2"  minor="4"/><Date>20091009000000.000000+000</Date></BIOS><HWID>E1AA3807018400F8</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora   solare Europa  occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product   GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft   Office Home and Student  2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App   Id="16" Version="12" Result="100"/><App Id="18" Version="12"  Result="100"/><App Id="1B" Version="12" Result="100"/><App  Id="A1"  Version="12"  Result="100"/></Applications></Office></Software></GenuineResults>    
      
     Spsys.log Content: 0x80070002
      
     Licensing Data-->
     Versione servizio di gestione licenze software: 6.1.7601.17514
      
     Nome: Windows(R) 7, HomePremium edition
     Descrizione: Windows Operating System - Windows(R) 7, OEM_SLP channel
     ID di attivazioned2c04e90-c3dd-4260-b0f3-f845f5d27d64
     ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
     PID esteso: 00359-00178-926-800010-02-1040-7601.0000-0442013
     ID di installazione:  000102268220915484667431363340587274341192483681169402
     URL certificato processore: http://go.microsoft.com/fwlink/?LinkID=88338
     URL certificato computer: http://go.microsoft.com/fwlink/?LinkID=88339
     URL licenza d'uso: http://go.microsoft.com/fwlink/?LinkID=88341
     URL certificato codice "Product Key": http://go.microsoft.com/fwlink/?LinkID=88340
     Codice "Product Key" parziale: 3Q6C9
     Stato licenza: notifica
     Motivo notifica: 0xC004F063.
     Numero di ripristini Windows rimanenti: 2
     Ora attendibile: 14/02/2013 18:43:15
      
     Windows Activation Technologies-->
     HrOffline: 0x00000000
     HrOnline: 0xC004C533
     HealthStatus: 0x0000000000000000
     Event Time Stamp: 2:13:2013 23:28
     ActiveX: Registered, Version: 7.1.7600.16395
     Admin Service: Registered, Version: 7.1.7600.16395
     HealthStatus Bitmask Output:
      
      
     HWID Data-->
     HWID Hash Current:  MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GG4ceAEen9E8ETK/N2aiDz+bDuscEbK
      
     OEM Activation 1.0 Data-->
     N/A
      
     OEM Activation 2.0 Data-->
     BIOS valid for OA 2.0: yes
     Windows marker version: 0x20001
     OEMID and OEMTableID Consistent: yes
     BIOS Information: 
       ACPI Table Name    OEMID Value     OEMTableID Value
        APIC             HPQOEM        SLIC-MPC
        FACP             HPQOEM        SLIC-MPC
        HPET             HPQOEM        SLIC-MPC
        BOOT             HPQOEM        SLIC-MPC
        MCFG             HPQOEM        SLIC-MPC
        DMAR                           
        ASF!             HPQOEM        SLIC-MPC
        SLIC             HPQOEM        SLIC-MPC
        SSDT             PmRef        CpuPm
    Many thanks
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.

    You may need to activate by phone.
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hi Noel, thanks for your reply! :)

    Unfortunately the key on the sticker has been almost totally erased and I can't read it. Activation by phone is not listed (there's not a "Show me other ways to activate" option, instead I've got "Call HP for support").
    If I call HP they say that I should call Microsoft, because they can't help me with problems regarding the OS.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    OK - I was afraid that would be the case...


    Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.

    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

    In such circumstances, the only things you can do are

    1) recreate the Licensing Store - in case it's a minor software problem causing the misread
    2) try updating the BIOS to the latest available Win7-compliant one, from the manufacturer's website
    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table
    4) a reformat and reinstall using the manufacturer's recovery media
    5) purchase a new license for Windows (or a new computer)


    There *may* be an alternative solution though, if you are patient and persistent.
    Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.
    Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Please first try recreating Licensing Store.

    Recreate the Licensing Store
    Go to Start > All Programs > Accessories
    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc
    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    REN tokens.dat tokens.bar
    net start sppsvc
    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.
    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report
      My Computer


  6. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Hi Noel, thanks again for your help!

    NoelDP said:
    Please first try recreating Licensing Store.
    [...]
    If you are asked for your Key, use the one on the COA sticker on the machine's case
    Unfortunately the laptop I'm talking about is not mine otherwise I would have photographed the sticker at least ten times after the purchase and I could have followed through the procedure, which didn't work.

    BTW, here's the new MGADiag report:
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {9C36B045-8419-42F5-846C-1F7E658C6E55}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9C36B045-8419-42F5-846C-1F7E658C6E55}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3899267301-2096270330-3359045813</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.36</Version><SMBIOSVersion major="2" minor="4"/><Date>20091009000000.000000+000</Date></BIOS><HWID>E1AA3807018400F8</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Versione servizio di gestione licenze software: 6.1.7601.17514
    
    Nome: Windows(R) 7, HomePremium edition
    Descrizione: Windows Operating System - Windows(R) 7, OEM_SLP channel
    ID di attivazioned2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID esteso: 00359-00178-926-800010-02-1040-7601.0000-0482013
    ID di installazione: 000102268220915484667431363340587274341192483681169402
    URL certificato processore: http://go.microsoft.com/fwlink/?LinkID=88338
    URL certificato computer: http://go.microsoft.com/fwlink/?LinkID=88339
    URL licenza d'uso: http://go.microsoft.com/fwlink/?LinkID=88341
    URL certificato codice "Product Key": http://go.microsoft.com/fwlink/?LinkID=88340
    Codice "Product Key" parziale: 3Q6C9
    Stato licenza: notifica
    Motivo notifica: 0xC004F063.
    Numero di ripristini Windows rimanenti: 2
    Ora attendibile: 17/02/2013 22:21:50
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:15:2013 23:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GG4ceAEen9E8ETK/N2aiDz+bDuscEbK
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      DMAR                          
      ASF!            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            PmRef        CpuPm
    NoelDP said:
    2) try updating the BIOS to the latest available Win7-compliant one, from the manufacturer's website
    I've just noticed that the BIOS actually installed is an obsolete version (v. F36, 2009). On the HP website i've found a newer one (v. F46, 2011). Do you think it could solve the problem?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    It may do - some HP BIOS updates actually break the rule that the SLIC table should be untouched during any update, but most don't. It's always worth a try.
      My Computer


 

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