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Windows 7: Windows update froze, go to safe mode and no system restore back up

14 Feb 2013   #1

Windows update froze, go to safe mode and no system restore back up

On this recent windows update, 2/14/13, my computer froze on the "Preparing to configure windows" screen for several hours. I rebooted normally and the screen went to "configuring updates" and stuck at 67% for about an hour. I got frustrated with it and rebooted to safe mode to see if I could do a system restore and when I did it said there was no restore point back up!! What the hell? So I rebooted normally and now it is still just sitting on the "Preparing to Configure Windows" screen with the circle spinning. I am using W7 Ultimate on a Dell Dimension 2400. Can anyone help me with this issue?

My System SpecsSystem Spec
15 Feb 2013   #2
Saurabh A

Windows 7 64bit

Hi davron94,

If there is no 'Restore Point' available, you may try uninstalling the recent 'Windows Updates' in 'Safe Mode' and try booting to 'Normal Mode' again: Windows Update - Uninstall an Update
Note: Please create a new 'Restore Point' before attempting this step: System Restore Point - Create

Hope this helps. Do reply with the findings.

My System SpecsSystem Spec

 Windows update froze, go to safe mode and no system restore back up

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