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Windows 7: No updates are installed on this computer

16 Feb 2013   #1

Windows 7 home premium 64 bit
No updates are installed on this computer

Using win 7 home edition 64 bit. Ran and installed updates yesterday. Now I have minutes long waits for any program or action. When I looked to reverse the update, "no updates are installed on this computer", is displayed in the installed updates window. Also, none of my restore points are seen. This is a first. I have tried reboots, and McAfee scan. What's next?

My System SpecsSystem Spec
16 Feb 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Hi Manfromron and Welcome to SevenForums. Try this Click Start, input services.msc in the search box, press ENTER to open the Services. Then ensure the "Windows Update" service is set to automatic start.

Added : Might want to take a look at these links SFC /SCANNOW Command - System File Checker If you get this error message " Windows Resource Protection could not start the repair service " when you try to run SFC /scannow then take a look here
My System SpecsSystem Spec
16 Feb 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

You say you have McAfee installed - which version?
What AV was installed on the machine when it shipped?
What other AV's have you had installed in between?

What other security software is currently installed?
My System SpecsSystem Spec

16 Feb 2013   #4

Windows 7 home premium 64 bit

Thanks folks for your quick replies.
I am waiting for results on VistKings suggestion.
The search initially showed no results from the "start" pane.
I am searching "computer" now.
My System SpecsSystem Spec
16 Feb 2013   #5

Windows 7 home premium 64 bit

While I am waiting for the second search...
This issue is on an Acer laptop. I don't recall if there was AV per installed before I loaded McAfee, that would have been more than four years ago. I'd tell you the AV version if it didn't take so long to do anything right now. AV software is automatically updated so it is current, and has not provided any issues. I have not had anything like this occur on any MS products in the past, at least since the last win update.
My System SpecsSystem Spec
16 Feb 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Please post an MGADiag report - I suspect I may know part of the problem.

Please follow this tutorial and post an MGADiag report

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

My System SpecsSystem Spec
16 Feb 2013   #7

Windows 7 home premium 64 bit

NoelDP and all,
Windows update is set "automatic (delayed start).
Here's the MGAD report, nice tip:
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {085E3E44-140E-48DE-A726-725A6B21D8DE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{085E3E44-140E-48DE-A726-725A6B21D8DE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3776307626-3847224027-3393328534</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4810T</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.31</Version><SMBIOSVersion major="2" minor="6"/><Date>20091016000000.000000+000</Date></BIOS><HWID>83B33207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1730E29320B7F2A</Val><Hash>PqIqJC62LRd+Gl2G72Jmfq/EUS4=</Hash><Pid>81602-917-5539947-68410</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2432009
Installation ID: 001162671904299734479550622261217490188522693984047585
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 2/16/2013 3:30:48 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:25:2012 00:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value

My System SpecsSystem Spec
17 Feb 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Hi Manfromron

Another way to get into Services is by Holding down the Windows Logo Key ( In the middle of Ctrl and Alt ) and press the R key . Once the Run Window opens up type in " Services.msc " without the quotes and click on the OK button. Inside the Services window scroll down until you locate " Windows Modules Installer " and Make sure the service is set to Manual .

Run Window

Services Window
My System SpecsSystem Spec
17 Feb 2013   #9

Windows 7 home premium 64 bit

Thanks VistaKing, I've changed the setting to manual.
Finding my previous restore points gone is a bit troubling. Starting anew.
McAfee has updated twice today.
System is behaving more normally but Shockwave Flash is crashing on Chrome browser. Now I have to consider an infection affecting Shockwave despite the scan being negative.
Standing-by for Noel's response to my previous post, but your attention is greatly appreciated.
Thanks, Ron
My System SpecsSystem Spec
17 Feb 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Unfortunately, what I was expecting/hoping to see in the report isn't there ( a specific set of errors) - so we'll have to look elsewhere.

The TrustedInstaller (Windows Modules Installer) service is an odd one - it's the only one I know that regularly changes startup mode.
Its 'normal' state is Manual - but if the system thinks there's work for a reboot to do, then it switches the service to Auto in order to begin the patching at a much earlier point in the boot process, and if the processes end with a 'success' message, then the service is switched back to Manual.

If the service was at Auto, then I suspect that the problem is that something is telling the system that there are pending install operations to be done.
My System SpecsSystem Spec

 No updates are installed on this computer

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