Windows update not working since last patch tuesday

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  1. Posts : 12
    Windows 7 Pro 32 bit
       #1

    Windows update not working since last patch tuesday


    Hi

    I've had issues trying to install all of last Tuesday's updates, some of the updates refuse to install & some change the boot drive from C to D & Windows automatic repair wont fix the issue.

    Now I have issues with Windows update, it just keeps reporting an error that Microsoft's Fix It tool cant fix.

    I've run the SURT tool & done the SFC scan & both haven't fixed the issue either.

    Windows update gives error code: 8024402F

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QDT6Q-QJRG4-FQFXH
    Windows Product Key Hash: J2INfTiYKjgUFP8m8l8Ftd6PGhk=
    Windows Product ID: 00371-168-2821062-85183
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {29232CBE-8D91-4498-A5FF-910018F47DDD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{29232CBE-8D91-4498-A5FF-910018F47DDD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FQFXH</PKey><PID>00371-168-2821062-85183</PID><PIDType>5</PIDType><SID>S-1-5-21-2644856801-3544704817-2412694054</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq nc6000 (PD468ET#ABU)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68BDD Ver. F.0F</Version><SMBIOSVersion major="2" minor="3"/><Date>20040723000000.000000+000</Date></BIOS><HWID>7F273707018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-168-282106-01-2057-7601.0000-3192012
    Installation ID: 005855303101407405938152167594713571416545111052695012
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FQFXH
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 18/02/2013 06:45:00 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:15:2013 13:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAJJSWFNuGUFOyFxJbOse2tOSDMqVyLg==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      FACP   HP      HP0890  
      SSDT   COMPAQ  CPQGysr
    Attachment 255917

    Any idea's on how to fix this please?
      My Computer


  2. Posts : 72,036
    64-bit Windows 11 Pro for Workstations
       #2

    Hello Forky, and welcome to Seven Forums.

    You might see if using OPTION TWO in the tutorial below to reset and reregister Windows Update may help. :)

    Windows Update - Reset
      My Computer


  3. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #3

    Try going to this link Code 8024402F in Windows Update and do what the 3rd post did .
      My Computer


  4. Posts : 12
    Windows 7 Pro 32 bit
    Thread Starter
       #4

    Thanks for both the replies, I tried the info link Brink posted first & that didn't fix the problem.
    I then tried the info link that VistaKing posted & success.

    I rebooted the laptop & then manually checked for Windows updates, it found 5 but I installed just the one update for MSE to update the actual program ( not just the definition files ) & when I rebooted the laptop again I got the startup repair screen.

    It did an automatic repair & asked for a reboot, again it went straight in to start up repair screen & after trying for a while it just came up with it couldn't repair the fault.

    I've now got the following error's showing in start up repair diagnostic screen:

    Boot critical file d:\windows\system32\drivers\mpfilter.sys is corrupt.

    Repair action: File repair
    Result: Failed, Error code = 0X2

    Repair action: System files integrity check and repair
    Result: Failed, Error code = 0X490

    My Windows 7 is installed on C so I've no idea why it's reported a fault on d?

    Any more idea's?

    Thanks.
      My Computer


  5. Posts : 72,036
    64-bit Windows 11 Pro for Workstations
       #5

    That's great news Forky.

    The other issue good potentially be malware. I would recommend that you do a full scan of your system with Malwarebytes Anti-Malware Free just to be safe.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    In addition to the scan Brink suggests, please follow the Windows Update Posting Instructions and post the requested files.
      My Computer


  7. Posts : 12
    Windows 7 Pro 32 bit
    Thread Starter
       #7

    Hi

    I had to use system restore as the machine was unbootable even trying in safe mode.

    I've done a full system scan with Malware bytes ( 3 hours 26 minutes ) & that didnt report anything amiss.

    I've run the SURT / System Update Readiness Tool KB947821 & that installed ok.

    I've also done SFC scan & that reports " Windows Resource Protection did not find any integrity violations "

    Attached is the CBS log:

    Attachment 256151

    At the moment there are NO Windows update error code's.

    I still have 5 update's to install.

    KB2804527 for MSE

    KB2778344
    KB2790113
    KB2790655
    KB2799494

    Any particular order to install these in as when I tried installing the MSE KB2804527 yesterday on its own it just made the machine unbootable.

    Thanks
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    The CheckSUR scan corrected some minor (and probably irrelevant) errors.
    I can't see any significant errors in the CBS log - but there are a lot of errors like
    Code:
    2013-02-20 14:37:58, Info                  CBS    Session: 30281591_3773013570 initialized by client WindowsUpdateAgent.
    2013-02-20 14:37:58, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    Please post your C:\Windows\WindowsUpdate.log file, and I'll see if I can make any sense out of it.
      My Computer


  9. Posts : 12
    Windows 7 Pro 32 bit
    Thread Starter
       #9

    Thanks Noel

    Is this the file your after?

    Attachment 256156

    Cheers.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    It looks to me as if you have corruption of the datastore.



    Open an Elevated Command Prompt
    Run the following commands

    NET STOP WUAUSERV
    REN C:\WINDOWS\SoftwareDistribution SDOLD
    NET START WUAUSERV

    wait 15 minutes, and reboot
    then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

    Install only the oldest update found - and reboot once installed (in your case, since all updates are the same date, run the MSE update on its own)
    then go back to Windows updates and install the others.
      My Computer


 
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