Windows 7: IE 9 update fails with Unknown error 80092004

jmertus · 27 Feb 2013

Windows Internet Explorer 9 for Windows 7 for x64-based Systems
Installation status: Failed
Error details: Code 80092004
Update type: Optional

Thank you

NoelDP · 02 Mar 2013

The problem appears to be caused by this set of errors in the CBS.log....

Code:

2013-02-27 12:19:50, Info                  CSI    Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.Internet-Explorer-amd64" ncdata: [l:0]"") thumbprint: [l:128{64}]"efed2b58c0362689a1937c164cadb52c69c0c1937fbffdadcc4dd67cb2784a70"
2013-02-27 12:19:50, Info                  CSI    0000019a Component change list: 
2013-02-27 12:19:50, Info                  CSI    0000019b Couldn't find the hash of component: Microsoft-Windows-IE-IEShims, Version = 9.4.8112.16464, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\764e00b7d923569b6107386e90b0a103f2ace18daf8c8a5332ee08f74c88a963.cat".
2013-02-27 12:19:50, Error                 CSI    [email protected]/2/27:17:19:50.767 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2013-02-27 12:19:50, Error                 CSI    0000019d (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #496266# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2013-02-27 12:19:50, Error                 CSI    0000019e (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #496265# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-02-27 12:19:50, Error                 CSI    0000019f (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #496264# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-02-27 12:19:50, Error                 CSI    000001a0 (F) CRYPT_E_NOT_FOUND #496042# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2013-02-27 12:19:50, Error                 CSI    000001a1 (F) CRYPT_E_NOT_FOUND #495607# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2013-02-27 12:19:50, Error                 CSI    000001a2 (F) CRYPT_E_NOT_FOUND #495606# 299694 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2013-02-27 12:19:50, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2013-02-27 12:19:50, Info                  CSI    [email protected]/2/27:17:19:50.829 CSI Transaction @0x361da0 destroyed

I'll need to research this and see what I can find.

NoelDP · 03 Mar 2013

I *think* this may show something....
Please open an Elevated Command Prompt, and run the following commands...

Code:

 
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16464_none_bc032f656cfa8147 /S
REG QUERY HKLM\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_eb551ab0a10de968 /S
REG QUERY HKLM\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_ee10de20185ee892 /S
REG QUERY HKLM\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_fc79e500552f823d /S
REG UNLOAD HKLM\COMPONENTS
 
DIR C:\Windows\WinSxS\Catalogs\764e00b7d923569b6107386e90b0a103f2ace18daf8c8a5332ee08f74c88a963.cat
 
 
.

post the results, and we'll see what's there.

jmertus · 04 Mar 2013

Thanks very much for the help, when I fire up and Administrator command window and type in the first line, I get the following error. What should I do next

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\john>REG LOAD HLKM\COMPONENTS C:\Windows\System32\config\COMPONENTS
ERROR: Invalid key name.
Type "REG LOAD /?" for usage.

NoelDP · 04 Mar 2013

That looks like a normal user-mode command prompt.
To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

Also - I tend to forget that most people have never looked in the folder even with Explorer, so they don't have permissions to run the command.
Please open Windows Explorer and navigate to the C:\Windows\System32\config folder and open it - accept the offer to allow access.
Then close Explorer, and open an Elevated Command Prompt, and run the commands again.

jmertus · 05 Mar 2013

I did exactly what you said (to the letter). But I still get the exact same error message. I checked and there is a COMPONENTS file in Windows\System32\Config I can see that file and I can type it out (althought it is binary) from the command prompt that I get the error in

jmertus · 05 Mar 2013

went to a different machine, almost identical, same operating system, same hardware configuration and the command worked. Weird

jmertus · 05 Mar 2013

Rebooted my machine, here is the complete output

C:\Program Files (x86)\Microsoft Visual Studio 11.0\VC>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
The operation completed successfully.

C:\Program Files (x86)\Microsoft Visual Studio 11.0\VC>REG QUERY HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-ie-ieshims_31bf385
6ad364e35_9.4.8112.16464_none_bc032f656cfa8147 /S
ERROR: The system was unable to find the specified registry key or value.

C:\Program Files (x86)\Microsoft Visual Studio 11.0\VC>REG QUERY HKLM\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16
421_eb551ab0a10de968 /S
ERROR: The system was unable to find the specified registry key or value.

C:\Program Files (x86)\Microsoft Visual Studio 11.0\VC>REG QUERY HKLM\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16
421_ee10de20185ee892 /S
ERROR: The system was unable to find the specified registry key or value.

C:\Program Files (x86)\Microsoft Visual Studio 11.0\VC>REG QUERY HKLM\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16
421_fc79e500552f823d /S
ERROR: The system was unable to find the specified registry key or value.

C:\Program Files (x86)\Microsoft Visual Studio 11.0\VC>REG UNLOAD HKLM\COMPONENTS
The operation completed successfully.

NoelDP · 06 Mar 2013

OK - I think I'm going to have to have a look at the COMPONENTS file myself, and play with it.

Please copy the C:\Windows\System32\config\COMPONENTS file to your desktop and compress the copy.
Once compressed, you can try attaching it to your reply here - but it may be too large for the forum, in which case upload it to your favourite fileshare site, and post a link.

jmertus · 06 Mar 2013

Don't see the link I posted so I am trying again, here is a link to COMPONET.ZIP

https://www.box.com/s/a6kq9e690f00q9erteh7