Windows Update Error Code 8008370B

tom982 said:

Hi NLK,

Oops! Sorry for missing that part out.

Yes, reboot and run the SURT please.

Tom

Hello Tom,

No worries. I figured that was the case, but wanted to make sure there were no additional measures to be taken before I did that. In any event, I have rebooted, run SURT, and attached the resultant CBS zip folder that has the following summary:

Summary:
Seconds executed: 473
Found 6 errors
CSI Manifest Missing Total count: 1
CSI Missing Winning Component Key Total count: 5

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-v..ualpc-vmm.resources_31bf3856ad364e35_7.1.7600.16393_sv-se_3fee309205435163.manifest

The missing payload issues were corrected thanks to your effective measures.

Standing by for your next reply.

Many Thanks,

NLK

tom982 said:

Hi NLK

I have finally managed to find the manifest that you are missing so I would like to go ahead and fix that:

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Please download the attached file, Packs.zip and save this to your Desktop.
2. Right-click on the file and select Extract All...
3. Tick the box labelled Show extracted files when complete then click Extract
4. A window will open showing two folders, Manifests and Packages
5. Open the Manifests folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Winsxs\Manifests
6. Open the Packages folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Servicing\Packages
7. Run the System Update Readiness Tool (SURT) again
8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
   
   C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

Hello Tom,

I followed your instructions and pasted the file from the Manifests folder into C:\Windows\Temp\CheckSur\Winsxs\Manifests

FYI: The Packages folder was empty

I attached the resultant CBS zip as the C:\Windows\Logs\CBS\CheckSUR.persist.log contained more than the maximum allowable characters allowed in a post.

I believe this is the part that is of interest however:

Code:

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-15 21:47

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Manifest Missing    0x00000002    amd64_microsoft-windows-v..ualpc-vmm.resources_31bf3856ad364e35_7.1.7600.16393_sv-se_3fee309205435163.manifest    amd64_microsoft-windows-v..ualpc-vmm.resources_31bf3856ad364e35_7.1.7600.16393_sv-se_3fee309205435163    
(fix)    CSI Manifest Missing    CSI File Replaced    File: amd64_microsoft-windows-v..ualpc-vmm.resources_31bf3856ad364e35_7.1.7600.16393_sv-se_3fee309205435163.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_8.0.7600.16700_none_ab11074022a9c0b4        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_8.0.7600.16700_none_8e702baba03ff7f3        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-taskscheduler-client_31bf3856ad364e35_6.1.7600.16699_none_9fe870a9b80560f9        
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_8.0.7600.16700_none_32519027e7e286bd        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_8.0.7600.16700_none_072fa2c3db0731ea        

Summary:
Seconds executed: 267
 Found 6 errors
 Fixed 1 errors
  CSI Manifest Missing Total count: 1
  Fixed: CSI Manifest Missing.  Total count: 1
  CSI Missing Winning Component Key Total count: 5

Thanks as always for your time and expertise. Standing by.

Regards,

NLK

tom982 said:

Hi NLK,

I completely destroyed the registry in my virtual machine to try and replicate that error in the hope that I could retrace my footsteps to fix it, but I didn't have any luck. Let's try another approach:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   regedit /e %SYSTEMDRIVE%\tom982.reg "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide"
   
   
4. This will create a text file called tom982.reg in the root folder of your main drive (e.g. C:\tom982.txt). Please attach this to your next post.

If the export is too big, please upload it to Free large file hosting. Send big files the easy way! and send me the link please.

Tom

Hello Tom,

Again, I have to Thank You for all of the trouble you're going through to solve my issues. Greatly appreciated.

As you suspected, the reg file was far too large to attach. Per your instructions, the download link is as follows: http://www.sendspace.com/file/oolsbe

Best Regards,

NLK

tom982 said:

Hi NLK,

Thanks for uploading the file, it was quite a big one! I think I'm finally onto something with this :)

Registry Backup

Please download RegBak (by AceLogix Software) from the link below and save it to your Desktop.

Download Mirror #1

• Right-click > Extract all... and extract the files to your Desktop
  For 32-bit (x86) editions of Windows, double-click on regbak.exe
  For 64-bit (x64) editions of Windows, double-click on regbak64.exe
  If you are unsure whether you have x86 or x64 Windows, see here
• Without changing any options, click Next. RegBak will now backup all of your registry hives.

Modify Registry Permissions

1. Click on the Start button and in the search box, type regedit
2. When you see regedit on the list, right-click on it and select Run as administrator.
3. In the left hand panel of regedit, you will see a list of registry keys. Navigate to the following key, right-click on it and select Permissions...:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
4. Click Advanced.
5. Under the Owner tab, click Edit.
6. Click "Other Users and Groups".
7. Click Advanced.
8. Click "Find Now".
9. Scroll down and double click on Everyone.
10. Click OK.
11. Put the check in "Replace owner on subcontainers and objects", click Apply then change to the Permissions tab.
12. Under type Deny, single click on any entries and click Remove. (N.B.: There may not be any Deny entries, in which case just ignore this step. Just remove any that do exist)
13. Click Edit (now on the standard file Property window under the Security tab).
14. Click Add.
15. Click Advanced.
16. Click "Find Now".
17. Scroll down and double click on Everyone.
18. Click OK.
19. Single click on Everyone and then tick the "Full Control" box under Allow.
20. Click OK TWO times.

Registry Modifications

1. Go to Start > Run to bring up the run box
2. In the box, type notepad.exe and press OK to open Notepad
3. Copy (Ctrl+C) all of the text in the following box and paste (Ctrl+V) it into Notepad
   
   
   Code:

   Windows Registry Editor Version 5.00
   
   [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_none_17d61f57f21ea8ad\8.0]
   "8.0.7600.16385"=-
   "8.0.7600.16671"=-
   
   [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_none_9f44a6c1b10403e2\8.0]
   "8.0.7600.16385"=-
   
   [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-taskscheduler-client_31bf3856ad364e35_none_44a084fc2f66d950\6.1]
   "6.1.7600.16385"=-
   
   [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_none_43260b3df8a692ac\8.0]
   "8.0.7600.16385"=-
   
   [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_none_73f4badbaa7c19e3\8.0]
   "8.0.7600.16385"=-
   "8.0.7600.16671"=-

4. Go to File > Save As... and save it to your Desktop named Fix.reg. Make sure you change the Save as type to All Files (*.*)
5. Locate Fix.reg on your Desktop and double-click on it to merge it with your registry
6. Answer Yes when prompted about merging with the registry

1. Finally:
2. Navigate to the following key, right-click on it and select Permissions...:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
3. Click Advanced.
4. Click on the Permissions tab (should be the default tab).
5. Select and click Remove on the ALLOW: Everyone entry you just added.
6. Click OK.
7. Go to Owner tab.
8. Click Edit.
9. Click "Other Users and Groups".
10. Paste in "NT Service\TrustedInstaller"
11. Click OK.
12. Put the check in "Replace owner on subcontainers and objects".
13. Click Yes on any message boxes which pop-up.
14. Click Continue on any Access is Denied messages.
15. Click OK out of the final message box.
16. Click OK out of everything.

Tom

Hello Tom,

I will perform the steps as you have instructed in a few hours when I get home.

I presume that upon completion, I should restart my computer, run SURT, and attach the resultant CBS zip as in previous instructions. Thanks as always.

Best Regards,

NLK

tom982 said:

nolimitkemet said:

Hello Tom,

I will perform the steps as you have instructed in a few hours when I get home.

I presume that upon completion, I should restart my computer, run SURT, and attach the resultant CBS zip as in previous instructions. Thanks as always.

Best Regards,

NLK

Hi NLK,

Why is it that I always forget the easy stuff? I spent a few hours trying to get my head around this then slip up right at the last hurdle haha. Yes please, the usual drill :) Sorry for forgetting it (again!).

Tom

Tom,

Never a problem. I have noticed how very many people you help not only on this site, but others as well. You are a rare breed indeed. Thanks for that. Take good care in the interim.

Cheers,

NLK