Windows 7: Code 9C48 error- Cannot install IE9

arin81 · 05 Mar 2013

I have been facing this problem since long.
Everytime i try to update windows IE9 for windows7 for x64based system, the installation fails with the error code 9c48.
i tried everything from microsoft fix it and following other steps but none helped. even i had checked with other webstes from google but all were of no use. even disabling antivirus and trying to install does not work.
(i already have IE9 and even uninstalling that also doesnt work)

Any help will be highly appreciated.
thanks in advance.

NoelDP · 05 Mar 2013

Please follow the Windows Update Posting Instructions and post the results - they should give us the data we need to fix the problem.

arin81 · 10 Mar 2013

Quote: Originally Posted by NoelDP

Please follow the Windows Update Posting Instructions and post the results - they should give us the data we need to fix the problem.

Thanks Mr Noel.
Sorry for the delayed action.
I have attached as asked by you.
Please have a look.

NoelDP · 10 Mar 2013

The CBS log is incomplete - please upload another copy while I deal with the errors in your CheckSUR log.
These are....

Code:

Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20562_none_65286ced49ab4c20.manifest
 servicing\packages\Package_1_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2761451_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2761451_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_1_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2761451_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2761451_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.cat

arin81 · 10 Mar 2013

mr noel,
i have uploaded again.Check if this one is fine.
Or does it mean that i have to type 'sfc/scannow' everytime it says complete.and if so how many times.

Thanks

NoelDP · 10 Mar 2013

I've uploaded a file - a81aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder a8111 in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

The new SFC log is error free - but obviously the CBS report includes data from the files that the CheckSUR found.

arin81 · 11 Mar 2013

Mr Noel,
i have copied as you said.
Actually im dumb about this computer stuff.
When you said,"Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file."

i dont know where do i find the tool. i can just see "CheckSurSqm.dat" in that folder.
And one more thing, all the manifests and packages you asked to copy appears to be locked after i copy to my folder (locked appears on left side of the names)

Do you mean to say, run the sfc/scannow again?

NoelDP · 11 Mar 2013

You ran the CheckSUR tool as part of the Windows Update Posting Instructions (#1) - please follow those instructions again.

arin81 · 11 Mar 2013

i have attached as asked by you.
One more issue. now when i try to check for updates, i dont get to see the update, i.e the Window IE9 for windows x64. when i checked in the update history it is not even showing as successfull.

NoelDP · 11 Mar 2013

The CheckSUR still shows the following error
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20562_none_65286ced49ab4c20.manifest

but all others have been fixed

I'll post the fix protocol for that one in a minute.

If you open Internet Explorer and click on the 'Gearwheel' at top right - select About Internet Explorer.
What does it say is the installed version now? (I'll take odds that it's IE9.x already)