Help with 8024402C error and DVD now not found in registry

zippy · 05 Mar 2013

I have been getting a windows 8024402C error and I can't fix it. I am a novice computer user. I went through your list of things to do and I can't download the SURT - my explorer tells me that it can't find microsoft download and boots me out of microsoft.

I did the second step and it did not find any integrity violations.

I am attaching the CBS file and the screen shot.

Then today I went to use my DVD player and the computer can't find it and is telling me I have a registry error.

Thank you.

NoelDP · 05 Mar 2013

First - try this.

Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.

NoelDP · 05 Mar 2013

Also - please run the CheckSUR tool - there are signs of CBS corruption which it should be able to help with.

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

zippy · 05 Mar 2013

I can't seem to get online with that computer now. Could it have sent some sort of error to corrupt the router. Also I tried the steps in your first reply and got a code 80072EFE error. I can't upload a screen shot until I figure out how to get it back online.

zippy · 05 Mar 2013

Cant get the router to work now

zippy · 05 Mar 2013

I get a windows can't start this hardware because its configuration in the registry is incomplete. If I can get the DVD player to work I found mywindows repair disk. Will that help

zippy · 05 Mar 2013

I tried to download the SURT but I when I clicked on download it told me that it couldn't find microsoft.com.download

NoelDP · 05 Mar 2013

That sounds as if you may have malware installed.

Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds

zippy · 06 Mar 2013

Ran the malware and found one item which I deleted. Tried to update again and it won't work-still getting the original error. Dvd is still lost. Here is the screen shot of the other error that I am getting. Also tried to download the SURT again but I get booted saying that explorer cant find microsoft.download

zippy · 06 Mar 2013

Heres the screen shot that Im getting for the DVD