Windows Update Cannot Check For Updates, Because The Service Is Not Ru

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  1. goodshape
    Posts : 17
    Window 7 Home Premium 64 bit
       New #1

    Windows Update Cannot Check For Updates, Because The Service Is Not Ru


    When I click on windows update a box appears with a red shield and when I click on that another box opens that says: "Windows Update Cannot Check For Updates, Because The Service Is Not Running. You may need to restart your computer."

    I should point out that this happened after the following:
    HDD failed, installed a new HDD - same spec and size.
    I started the computer with the Windows7 Repair disk that I made up last year.
    I reinstalled a system image that I saved 2 months ago.

    Now I can't seem to update windows.
    Is there a way to get a new windows 7 downloaded to my HDD I have my 25 digit code.

    I would like to be able to use (ie- not loose) the data and programs that are in the system image.

    Thanks for your help
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2


    Open Windows Update
    Click on Change Settings
    Select 'Never Update...'
    Click OK
    exit Windows Update
    Now open Windows update again
    Click on Change Settings
    Select 'Update automatically'
    Click OK
    exit Windows Update
    Open Windows Update, and do a manual Check for Updates.

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  4. TwoCables
    Posts : 1,476
       New #3

    First, I recommend looking in Services.msc for these services:

    • Background Intelligent Transfer Service
    • Windows Update

    Both should be set to Automatic and both should be running (they would say "Started").
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  6. goodshape
    Posts : 17
    Window 7 Home Premium 64 bit
    Thread Starter
       New #4

    Thanks (NoelDP), I did that but it didn't work.
    It still has the same red shield only this time when I click on "check updates" the box saying "service not running" comes up.

    Also now when I restart the computer the following comes up:
    Invalid system disk
    Replace the disk and then press any key.

    When I press enter windows starts

    Should also tell you that I ran sfc /scannow
    the following result:
    windows resource protection found corrupt files but was unable to fix some of them.
    Details are in C:\windows\logs\cbs\cbs.log

    I tried to open that but it said I was not authorized....

    Is there a way to overlay a new windows 7 download, I'm afraid that the system image saved 2 months ago was corrupt...
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  7. goodshape
    Posts : 17
    Window 7 Home Premium 64 bit
    Thread Starter
       New #5

    TwoCables said:
    First, I recommend looking in Services.msc for these services:

    • Background Intelligent Transfer Service
    • Windows Update

    Both should be set to Automatic and both should be running (they would say "Started").
    The Windows update says "started" and "automatic(Delayed)
    The Background Intelligent Transfer Service says "______" "manual"
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  8. TwoCables
    Posts : 1,476
       New #6

    goodshape said:
    TwoCables said:
    First, I recommend looking in Services.msc for these services:

    • Background Intelligent Transfer Service
    • Windows Update

    Both should be set to Automatic and both should be running (they would say "Started").
    The Windows update says "started" and "automatic(Delayed)
    The Background Intelligent Transfer Service says "______" "manual"
    Background Intelligent Transfer Service needs to be set to Automatic. You should be able to start it right there too. Otherwise, reboot after changing it to Automatic.
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Perhaps we should check further afield as well....
    Please follow the Windows Update Posting Instructions and post the requested data.

    Also -
    Please download the Farbar Service Scanner from

    http://www.bleepingcomputer.com/download/farbar-service-scanner/

    Run it, and tick all the options, then click on the Scan button - copy and paste the report to your response.

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  11. goodshape
    Posts : 17
    Window 7 Home Premium 64 bit
    Thread Starter
       New #8

    To NoelDP -
    I have attached the Farbar Scanner result
    I have attached the CBS.log file
    The result of the SFC scan was posted previously: screenshot attached
    " windows resource protection found corrupt files but was unable to fix some of them.
    Details are in C:\windows\logs\cbs\cbs.log "
    The result of SURT: screenshot attached
    " Windows Update Stand Alone Installer - Installer encountered an error: 0xc8000247 "

    Attachment 258292

    Attachment 258293

    Attachment 258295
      My Computer
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    The CBS log shows this in the SFC results....
    Code:
     Line 7201: 2013-03-06 18:29:05, Info                  CSI    000002ee [SR] Repairing 2 components
 Line 7202: 2013-03-06 18:29:05, Info                  CSI    000002ef [SR] Beginning Verify and Repair transaction
 Line 7203: 2013-03-06 18:29:05, Info                  CSI    000002f0 [SR] Cannot verify component files for amdsata.inf, Version = 6.1.7601.17577, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
 Line 7204: 2013-03-06 18:29:05, Info                  CSI    000002f1 [SR] Cannot repair member file [l:22{11}]"IMJPAPI.DLL" of Microsoft-Windows-Desktop_Technologies-Text_Input_Services-IME-Japanese-EACommonAPIJPN, Version = 6.1.7601.17658, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    It also shows the following errors...
    Code:
    2013-03-07 00:05:37, Error                 CBS    Failed to parse package manifest: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2\Windows\Servicing\Packages\Package_for_KB2616676~31bf3856ad364e35~amd64~~6.1.1.0.mum [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2013-03-07 00:05:37, Info                  CBS    Failed to initialize package: Package_for_KB2616676~31bf3856ad364e35~amd64~~6.1.1.0, from path: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2\Windows\Servicing\Packages\Package_for_KB2616676~31bf3856ad364e35~amd64~~6.1.1.0.mum, existing package: 1 [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2013-03-07 00:05:37, Info                  CBS    Failed to resolve package [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2013-03-07 00:05:37, Info                  CBS    Failed to populate children. [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2013-03-07 00:05:37, Info                  CBS    Failed to initialize internal package [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2013-03-07 00:05:37, Info                  CBS    Failed to create package. [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
2013-03-07 00:05:37, Error                 CBS    Failed to internally open package. [HRESULT = 0x80070026 - ERROR_HANDLE_EOF]
    I also suspect that there are other problems relating to SATA drivers.
    Please run an MGADiag report and post the results - it may show more detail
    we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
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  13. goodshape
    Posts : 17
    Window 7 Home Premium 64 bit
    Thread Starter
       New #10

    MGA results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {FF7E6C4C-59B9-4634-B161-5821E2769B45}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office OneNote 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FF7E6C4C-59B9-4634-B161-5821E2769B45}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1070815936-1435974344-3545610209</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>BK238AAR-ABL HPE-142c</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20100128000000.000000+000</Date></BIOS><HWID>21023207018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57281</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55067</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55398</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55979</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55880</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/><App Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-4105-7600.0000-1252010
    Installation ID: 005501624365259926976103900024312722024311662583434744
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 07/03/2013 9:49:30 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 12:16:2012 09:34
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAln3Cxr7U6sUYF8QxmogCTPJfvqpcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HPQOEM SLIC-CPC
    FACP HPQOEM SLIC-CPC
    HPET HPQOEM SLIC-CPC
    MCFG HPQOEM SLIC-CPC
    SLIC HPQOEM SLIC-CPC
    OEMB HPQOEM SLIC-CPC
    GSCI HPQOEM SLIC-CPC
    SSDT HPQOEM SLIC-CPC
      My Computer
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