Windows Updates will not run - Win & professional 64bit

Magikvw · 07 Mar 2013

Hello -

I am having a problem installing Windows Updates. When I go to Win Update and click "Check for Updates" I get error: 80070005 (see attached .jpg) .

I had a webhp infection and the folks at Malewarebytes forum helped me clean that up - they say I am clean of maleware and referred me to their computer support forum who then referred me here.

I have followed your instructions of what to do before I post here.
1. Installed SURT
2. Ran SFC Scan
3. Windows Update error code is attached
4. C:\windows\logs folder does not exist - I also searche CBS and could not find it

Some other oddities that may or may not be associated with my issue:
1. Cannot update Adobe Acrobat X Standard
2. Cannot reinstall Google Toolbar
3. Java updates will not complete

I am most concerned about the Windows Updates - I suspect the other issues are related but I am obviously not sure.

Any help you can provide is greatly appreciated.

Thanks!

Magikvw · 07 Mar 2013

SOrry - I forgot to mention that I have already tried:

1. Running Updates in Safe Mode
2. Running the WIndows Fixit tool for Windows Update issues

Petey7 · 07 Mar 2013

Copy and paste the following into notepad and save it as flush.bat. Then right click the file and select "run as administrator."

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Magikvw · 07 Mar 2013

Ok - I've done that.

NoelDP · 07 Mar 2013

Please follow the Windows Update Posting Instructions and post the requested information

Please also run the following commands in an Elevated Command Prompt window and post the results.

DIR C:\Windows\Logs
DIR C:\Windows\Logs\CBS
ICACLS C:\Windows\Logs\CBS

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

Magikvw · 07 Mar 2013

Ok - Thanks:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>DIR C:\Windows\Logs
Volume in drive C is OS
Volume Serial Number is 1C05-3DB7
Directory of C:\Windows\Logs
11/21/2012 09:19 AM <DIR> WindowsBackup
0 File(s) 0 bytes
1 Dir(s) 418,595,663,872 bytes free
C:\Windows\system32>DIR C:\Windows\Logs\CBS
Volume in drive C is OS
Volume Serial Number is 1C05-3DB7
Directory of C:\Windows\Logs\CBS
03/07/2013 12:05 PM 6,181,354 CBS.log
11/13/2012 02:39 PM 1,755,928 CbsPersist_20121113225038.cab
03/07/2013 10:43 AM 1,534 CheckSUR.log
03/07/2013 10:43 AM 1,537 CheckSUR.persist.log
4 File(s) 7,940,353 bytes
0 Dir(s) 418,595,663,872 bytes free
C:\Windows\system32>ICACLS C:\Windows\Logs\CBS
C:\Windows\Logs\CBS NT SERVICE\TrustedInstaller

I)(F)
NT SERVICE\TrustedInstaller

I)(CI)(IO)(F)
NT AUTHORITY\SYSTEM

I)(F)
NT AUTHORITY\SYSTEM

I)(OI)(CI)(IO)(F)
BUILTIN\Administrators

I)(F)
BUILTIN\Administrators

I)(OI)(CI)(IO)(F)
BUILTIN\Users

I)(RX)
BUILTIN\Users

I)(OI)(CI)(IO)(GR,GE)
CREATOR OWNER

I)(OI)(CI)(IO)(F)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>

Magikvw · 07 Mar 2013

Sorry - Not sure how to turn those darn smilies off

Magikvw · 07 Mar 2013

I've already done the Windows Updates Posting Instructions.

Did I somehow get two seperate threads going when I corrected the heading on my original post?

NoelDP · 07 Mar 2013

Don't think so?

I can read Smiley, so don't worry about it

OK - the folders and files do exist, and they are visible if you ask Windows nicely :)

Open Windows Explorer
Click on Organize..
Click on Folder and Search options
Click on View
UNtick 'Hide extensions.....'
put the radio-button blob in 'Showhidden files, folders, and drives'

click Apply and OK

Now look for the CBS folder

Magikvw · 07 Mar 2013

I should have known that....hmmm

OK - here is the zipped folder

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