windows 7 non genuine issue

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  1. Posts : 46
    Windows 7 Home Basic 64bit
       #1

    windows 7 non genuine issue


    i buyed a brand new laptop almost an year ago. It has been working fine but a few days ago i saw a message on a desktop saying: this copy of windows is not genuine build 7601. I tryed to reactivate windows with original key which i found on coa stiker but a message appeared: the following failure occurred while trying to use the product key. In the message is a code: 0x80070003 and description the system cannot find the path specified. Also the code: 80070003 appears when i try to update my windows. Please help me! Dont no what to do anymore.


    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-RBV79-QMVK9-PTMXQ
    Windows Product Key Hash: RVPQaUf1pt3sdh4lgPOLdnLL830=
    Windows Product ID: 00346-OEM-8992752-50213
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.002
    ID: {922BD9E8-F0DF-41C2-808C-26871A646456}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{922BD9E8-F0DF-41C2-808C-26871A646456}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PTMXQ</PKey><PID>00346-OEM-8992752-50213</PID><PIDType>2</PIDType><SID>S-1-5-21-1836982260-1520228119-2296431884</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>20079                           </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>40CN08WW(V2.07)</Version><SMBIOSVersion major="2" minor="7"/><Date>20110523000000.000000+000</Date></BIOS><HWID>9CB33A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46 
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAIAAAABAAAAAwABAAEA6GGGw81QDHTE5dbx1FJkkRwJNAUwbXybLnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			INSYDE		HR CRB  
      FACP			LENOVO		CB-01   
      HPET			LENOVO		CB-01   
      BOOT			INSYDE		HR CRB  
      MCFG			LENOVO		CB-01   
      WDAT			INSYDE		HR CRB  
      SLIC			LENOVO		CB-01   
      ASF!			INSYDE		HR CRB  
      SSDT			INSYDE		HR CRB  
      ASPT			INSYDE		HR CRB  
      SSDT			INSYDE		HR CRB  
      SSDT			INSYDE		HR CRB  
      SSDT			INSYDE		HR CRB
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Please run the following command from an Elevated Command Prompt window(1)

    Copy and paste set of commands below into the window – once completed, hit the Enter Key to ensure that the last command has run (2)

    REG QUERY HKU
    REG QUERY HKU\S-1-5-20
    REG QUERY HKU\S-1-5-20\Environment
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"

    Copy the whole output to your response(3)


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  3. Posts : 46
    Windows 7 Home Basic 64bit
    Thread Starter
       #3

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\WINSTON>REG QUERY HKU
    
    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-1836982260-1520228119-2296431884-1000
    HKEY_USERS\S-1-5-21-1836982260-1520228119-2296431884-1000_Classes
    HKEY_USERS\S-1-5-18
    
    C:\Users\WINSTON>REG QUERY HKU\S-1-5-20
    
    HKEY_USERS\S-1-5-20\AppEvents
    HKEY_USERS\S-1-5-20\Console
    HKEY_USERS\S-1-5-20\Control Panel
    HKEY_USERS\S-1-5-20\Environment
    HKEY_USERS\S-1-5-20\EUDC
    HKEY_USERS\S-1-5-20\Keyboard Layout
    HKEY_USERS\S-1-5-20\Network
    HKEY_USERS\S-1-5-20\Printers
    HKEY_USERS\S-1-5-20\Software
    HKEY_USERS\S-1-5-20\System
    
    C:\Users\WINSTON>REG QUERY HKU\S-1-5-20\Environment
    
    HKEY_USERS\S-1-5-20\Environment
        TEMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
        TMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
    
    
    C:\Users\WINSTON>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Pr
    ofileList\S-1-5-20"
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServi
    ce
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0
    
    
    C:\Users\WINSTON>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Pr
    ofileList"
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
        ProfilesDirectory    REG_EXPAND_SZ    %SystemDrive%\Users
        Default    REG_EXPAND_SZ    %SystemDrive%\Users\Default
        Public    REG_EXPAND_SZ    %SystemDrive%\Users\Public
        ProgramData    REG_EXPAND_SZ    %SystemDrive%\ProgramData
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-18
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-19
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-1836982260-1520228119-2296431884-1000
    
    C:\Users\WINSTON>
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    That all looks normal enough
    Please run the following commands, and post the results.

    ICACLS C:\Windows\ServiceProfiles\LocalService
    ICACLS C:\Windows\ServiceProfiles\NetworkService
    DIR C:\Windows\ServiceProfiles /AR
      My Computer


  5. Posts : 46
    Windows 7 Home Basic 64bit
    Thread Starter
       #5

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\WINSTON>ICACLS C:\Windows\ServiceProfiles\LocalService
    C:\Windows\ServiceProfiles\LocalService NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                            BUILTIN\Administrators:(OI)(CI)(F)
                                            NT AUTHORITY\LOCAL SERVICE:(OI)(CI)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Users\WINSTON>ICACLS C:\Windows\ServiceProfiles\NetworkService
    C:\Windows\ServiceProfiles\NetworkService NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                              BUILTIN\Administrators:(OI)(CI)(F)
                                              NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(
    F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Users\WINSTON>DIR C:\Windows\ServiceProfiles /AR
     Volume in drive C has no label.
     Volume Serial Number is D47A-AFE8
    
     Directory of C:\Windows\ServiceProfiles
    
    File Not Found
    
    C:\Users\WINSTON>
      My Computer


  6. Posts : 46
    Windows 7 Home Basic 64bit
    Thread Starter
       #6

    Code:
    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\WINSTON>ICACLS C:\Windows\ServiceProfiles\LocalService
    C:\Windows\ServiceProfiles\LocalService NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                            BUILTIN\Administrators:(OI)(CI)(F)
                                            NT AUTHORITY\LOCAL SERVICE:(OI)(CI)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Users\WINSTON>ICACLS C:\Windows\ServiceProfiles\NetworkService
    C:\Windows\ServiceProfiles\NetworkService NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                              BUILTIN\Administrators:(OI)(CI)(F)
                                              NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(
    F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Users\WINSTON>DIR C:\Windows\ServiceProfiles /AR
     Volume in drive C has no label.
     Volume Serial Number is D47A-AFE8
    
     Directory of C:\Windows\ServiceProfiles
    
    File Not Found
    
    C:\Users\WINSTON>
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Those also look normal to me.

    Please run the following commands, and post the results.

    DIR C:\Windows /AR
    DIR C:\Windows\System32\config /AR
    DIR C:\Windows\System32\wbem /AR
    ICACLS C:\Windows
    ICACLS C:\Windows\System32\config
    ICACLS C:\Windows\System32\wbem
      My Computer


  8. Posts : 46
    Windows 7 Home Basic 64bit
    Thread Starter
       #8

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\WINSTON>DIR C:\Windows /AR
     Volume in drive C has no label.
     Volume Serial Number is D47A-AFE8
    
     Directory of C:\Windows
    
    18-Feb-13  07:20 AM    <DIR>          assembly
    08-Jan-13  03:03 AM    <DIR>          Fonts
    07-Jun-11  05:22 AM    <DIR>          Media
    13-Jul-09  09:54 PM               749 WindowsShell.Manifest
                   1 File(s)            749 bytes
                   3 Dir(s)  109,086,056,448 bytes free
    
    C:\Users\WINSTON>DIR C:\Windows\System32\config /AR
     Volume in drive C has no label.
     Volume Serial Number is D47A-AFE8
    
     Directory of C:\Windows\System32\config
    
    File Not Found
    
    C:\Users\WINSTON>DIR C:\Windows\System32\wbem /AR
     Volume in drive C has no label.
     Volume Serial Number is D47A-AFE8
    
     Directory of C:\Windows\System32\wbem
    
    File Not Found
    
    C:\Users\WINSTON>ICACLS C:\Windows
    C:\Windows NT SERVICE\TrustedInstaller:(F)
               NT SERVICE\TrustedInstaller:(CI)(IO)(F)
               NT AUTHORITY\SYSTEM:(M)
               NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
               BUILTIN\Administrators:(M)
               BUILTIN\Administrators:(OI)(CI)(IO)(F)
               BUILTIN\Users:(RX)
               BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
               CREATOR OWNER:(OI)(CI)(IO)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Users\WINSTON>ICACLS C:\Windows\System32\config
    C:\Windows\System32\config NT SERVICE\TrustedInstaller:(CI)(F)
                               NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                               BUILTIN\Administrators:(OI)(CI)(F)
                               CREATOR OWNER:(OI)(CI)(IO)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Users\WINSTON>ICACLS C:\Windows\System32\wbem
    C:\Windows\System32\wbem NT SERVICE\TrustedInstaller:(F)
                             NT SERVICE\TrustedInstaller:(CI)(IO)(F)
                             NT AUTHORITY\SYSTEM:(M)
                             NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                             BUILTIN\Administrators:(M)
                             BUILTIN\Administrators:(OI)(CI)(IO)(F)
                             BUILTIN\Users:(RX)
                             BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
                             CREATOR OWNER:(OI)(CI)(IO)(F)
    
    Successfully processed 1 files; Failed processing 0 files
    
    C:\Users\WINSTON>
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    That all looks normal as well

    Please attempt to install the WAT Update KB971033 - it will hopefully give us more detail on the error....


    Install the update from http://support.microsoft.com/kb/971033
    Reboot

    run another MGADiag report, and post it.
      My Computer


  10. Posts : 46
    Windows 7 Home Basic 64bit
    Thread Starter
       #10

    Tried to install that update,but it said that update is already installed..here is mgadiag report again..
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-RBV79-QMVK9-PTMXQ
    Windows Product Key Hash: RVPQaUf1pt3sdh4lgPOLdnLL830=
    Windows Product ID: 00346-OEM-8992752-50213
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.002
    ID: {922BD9E8-F0DF-41C2-808C-26871A646456}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{922BD9E8-F0DF-41C2-808C-26871A646456}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PTMXQ</PKey><PID>00346-OEM-8992752-50213</PID><PIDType>2</PIDType><SID>S-1-5-21-1836982260-1520228119-2296431884</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>20079                           </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>40CN08WW(V2.07)</Version><SMBIOSVersion major="2" minor="7"/><Date>20110523000000.000000+000</Date></BIOS><HWID>9CB33A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46 
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 3:9:2013 23:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GGGwwx0xOXW8dRSZJEcCTQFMG18my5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			INSYDE		HR CRB  
      FACP			LENOVO		CB-01   
      HPET			LENOVO		CB-01   
      BOOT			INSYDE		HR CRB  
      MCFG			LENOVO		CB-01   
      WDAT			INSYDE		HR CRB  
      SLIC			LENOVO		CB-01   
      ASF!			INSYDE		HR CRB  
      SSDT			INSYDE		HR CRB  
      ASPT			INSYDE		HR CRB  
      SSDT			INSYDE		HR CRB  
      SSDT			INSYDE		HR CRB  
      SSDT			INSYDE		HR CRB
      My Computer


 
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